Have you searched for an important phone call record on your Xiaomi, but you can't find it? Or suddenly you find that the call record feature is disabled and the previous files have gone missing? This problem is familiar to many users of Redmi smartphones, POCO and other brands, because the storage location of the records depends on the version of the MIUI firmware, the phone model and even regional settings.
In this article, we'll look at all the options you can get from standard file locations in your device's memory to hidden folders to cloud services, learn how to enable automatic recording, where to look for stored conversations on different versions of MIUI, and what to do if records suddenly disappear, and how to export files to your computer or to the cloud so you don't lose important information.
Why conversation records can disappear on Xiaomi
Users often experience a situation where the call was allegedly recorded, but the file was not found anywhere.
- 📱 Lack of permission to record - c MIUI 12.5 and later, the system may block the save without explicit user confirmation.
- 🔄 Autoclean cache – Some firmware versions delete old records after 30 days unless settings are changed.
- 📁 Hidden folders – files can be stored in secure directories that are not available through a standard Explorer.
- ☁️ Cloud Sync – If Mi Cloud is enabled, records can automatically be downloaded there and deleted from the device.
In addition, on Xiaomi models for the European market (with MIUI EU firmware), the call recording function may be disabled by default due to local privacy laws, in which case manual activation through an engineering menu or third-party applications will be required.
Standard location of MIUI records: where to look for files
In most cases, the recordings of calls on Xiaomi are stored in the Recordings folder (or Records on Russian firmware).
/storage/emulated/0/Recordings/CallRecord/However, depending on the MIUI version and the phone model, the location may vary:
| MIUI version | Model phone | The path to the records | File format |
|---|---|---|---|
| MIUI 12–13 | Redmi Note 10/11, POCO X3/X4 | /storage/emulated/0/MIUI/sound_recorder/call_rec/ | .m4a, .amr |
| MIUI 14+ | Xiaomi 13/14, Redmi K50 | /storage/emulated/0/Recordings/ or /storage/emulated/0/Android/media/com.miui.voicerecord/////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////// | .mp3, .m4a |
| MIUI for EU | Any model you want. | Recording is disabled by default (activation required) | — |
| POCO Launcher | POCO F3/F4/F5 | /storage/emulated/0/POCO/Recordings/ | .mp3 |
If the folder is not in Explorer, try to enable the display of hidden files: open Files → Settings → Show hidden files. On some firmware, recordings can be stored in the MIUI folder or Android/data/com.android.providers.media/.
💡
Use a root file manager (like Solid Explorer) if the standard Explorer doesn't show the folder, but remember that root access may violate the warranty!
How to turn on recording conversations if the function is disabled
On newer versions of MIUI (especially for the European market), call recording can be blocked to activate:
- Open the phone (calling) application.
- Click on the three dots in the upper right corner → Settings.
- Select a Call Recording (or Call Recording)
- Activate Automatic Recording Switch or select Record all calls.
If the item is not on the menu, try an alternative way through the engineering menu:
##4636##In the menu that opens, select Phone Information → Test Menu → Audio → Call Recording and turn on the option. On some models (e.g. Redmi Note 12), this method only works with firmware for the global market, but not for the EU.
Make sure the phone app has permission to access the microphone|Check the space in the memory (minimum 500 MB)|Turn off the power saving mode for the Phone application"|Restart your phone if the recording is not running-->
How to save records to your computer or cloud
To avoid losing important conversations, it is recommended to regularly copy files to your PC or cloud storage.
- 🖥️ Through USB-cable: Connect your phone to your computer in File Transfer mode (MTP). Open the Recordings folder or MIUI/sound_recorder. Copy files with extension.m4a or.mp3 hard-drive.
- ☁️ Through Mi Cloud: Open Settings → Mi Account → Mi Cloud. Enable synchronization for Recording conversations. Files will be available at i.mi.com in the Records section.
Through third-party applications
Google Drive
Dropbox
- Install the app from Google Play.
- Select the records files in Explorer and click Share → Save to [cloud].
If no files are found, use recovery software:
| Programme | Xiaomi support | Free version | Instructions |
|---|---|---|---|
| DiskDigger | Yes (root required) | Limited. | Scans internal memory for deleted audio files. |
| Recuva | Yes (via PC) | Yes. | Connect the phone as a drive and scan. |
| EaseUS MobiSaver | Yes. | No. | Restores records even without root, but with limitations. |
Important: Do not write new files to your phone after deleting them, which will reduce the chances of recovery. If files were deleted a long time ago (more than a month), their recovery is unlikely.
Why are no root-free recovery programs working?
Alternative ways to record conversations on Xiaomi
If the standard recording function doesn’t work or doesn’t work, you can use third-party apps.
- 🎤 Cube Call Recorder ACR — It records high-quality calls, supports cloud backups, and it requires some models to turn off battery optimization.
- 📞 Call Recorder - Automatic Call Recorder - simple interface, automatic recording by numbers from contacts.
- 🔊 Truecaller – in addition to identifying numbers, can record calls (the function is not available in all regions).
Also check if the Privacy Protection feature is included in Settings → Privacy – it can hide media files.