Feedback app on Xiaomi: what it is, how it works and why it is needed

If you are the owner of a Xiaomi smartphone based on firmware MIUI, I'm sure you've noticed a strange name on the app list, Feedback, which is pre-installed on all the devices in the brand, but many users don't understand what it's for or if it can be removed. In this article, we will discuss in detail what Feedback is, how to use it, what features it hides and why it should not be ignored.

At first glance, it may seem like another unnecessary system application that is just taking up space, but in fact Feedback is a powerful tool for interaction between users and developers. MIUI. It not only allows you to complain about bugs, but also offers improvements, participate in testing new features and even get answers from the Xiaomi team.

What is Feedback and Why You Need It on Xiaomi

Feedback (translated from English – “feedback”) is an official application from Xiaomi, designed to collect user feedback about the work of the firmware MIUI. It allows it:

• 🐞 Report bugs and errors in the system
• 💡 Offer new functions and improvements
• 📊 Participate in surveys from developers
• 🔄 Receive notifications about the status of processing your applications

Feedback is a direct communication channel with the team. MIUI. Unlike forums or social networks where your message may get lost, feedback goes directly to engineers, and active users who regularly send useful bug reports can access closed betas of firmware or other bonuses.

It's important to understand that Feedback is not just a complaint form, it's a tool for collaborative improvement. MIUI. The more users use it, the faster developers learn about the problems and the faster they release patches. MIUI 14 and HyperOS were fixed thanks to feedback through this app.

Where to find Feedback on Xiaomi smartphone

Feedback is pre-installed on all Xiaomi, Redmi and POCO firmware MIUI Or HyperOS. You can find it in a number of ways:

1. Through the app menu – look for the icon with the logo MIUI and the inscription "Feedback».
2. Through a search by system – swipe down the home screen and type “Feedback” in the search bar.
3. Through Settings. → The phone. → Review – in some versions of the firmware there is a direct link.

If you can't find the app, it's probably hidden or disabled, so you can get it back:

1. Go to Settings → Applications → Application Management.
2. Click on the three dots in the upper right corner and select Show System Processes.
3. Find the Feedback list and turn it on.

On some models (such as Xiaomi 13 Pro or Redmi Note 12), the app may be called “Review” or “Review «MIUI Feedback. If that didn't work, check if it was accidentally deleted, and then you'll have to reinstall the firmware.

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If Feedback is not available, try updating your firmware to the latest version – sometimes it comes back after an update.

How to send feedback via Feedback

Sending feedback via Feedback is a simple process, but there are a few nuances that can help make your message more effective.

1. Choose the type of feedback: when you open the app, you will be offered several categories — “Bug”, “Suggestion”, “Praise” or “Other” — and choose the one that best describes your situation.
2. Describe the problem in detail: the more detail you specify, the easier it will be for developers to reproduce the bug. Specify the phone model, firmware version (Settings) → The phone. → Version. MIUI) and the steps that led to the mistake.
3. Attach screenshots or logs: the app has a built-in screen capture and log collection function, which will significantly speed up the processing of your request.
4. Please provide contact details: if you want to receive a response, leave your email or phone number (optional).

An example of a good bug report:

Model: Redmi Note 11 Pro+ 5G




MIUI version: 14.0.5.0.TKCCNXM




Problem: When connecting to 5 GHz Wi-Fi, the speed drops to 10 Mbps, although the router gives 300 Mbps. At 2.4 GHz, everything works fine.




Steps for reproduction:




1. Connect to a 5GHz Wi-Fi network




2.Run Speedtest




3. Speed shows 10 Mbps




Logs are attached.

Here is an example of a bad review that is unlikely to help:

My phone is slowing down.

What problems can be solved with Feedback?

Many users mistakenly think Feedback is only for bug complaints, and in fact, it can solve many more problems, and here are the main scenarios where the app will be useful:

Important: Feedback cannot handle warranty or refund issues, such as the official Xiaomi support website or service centers.

It is also worth noting that some issues (such as those related to Google Play Services or third-party apps) are developers. MIUI In such cases, it is better to contact the creators of the problem software directly.

Can I remove Feedback and what happens if I do?

Technically, you can remove Feedback, but it is not recommended.The application is system-based, and its removal can lead to unstable operation. MIUI. This is what happens if you decide to get rid of it:

• ❌ You can’t send reviews about bugs directly to developers.
• ❌ Some features (such as participation in beta testing) will become unavailable.
• ⚠️ There may be errors when updating the firmware, as Feedback is linked to services MIUI.
• ⚠️ In rare cases, other system applications (e.g., Security or Themes) may be missing).

If you are disturbed by the app icon, it is better not to delete it, but simply hide:

1. Hold your finger on the Feedback icon.
2. Choose “Remove” or “Hide” (depending on the shell).
3. Confirm the action.

If you do delete the app and run into problems, you can only return it through a full flashing of the phone, which requires unlocking the bootloader and installing the official firmware via Fastboot or Recovery.

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Deleting Feedback won’t free up a significant amount of memory, but it could disrupt system services MIUI. It is better to simply hide it or leave it unattended.

How to participate in beta testing MIUI Feedback

One of the hidden advantages of Feedback is the ability to become a beta tester of new versions. MIUI Xiaomi regularly recruits users to test pre-release builds, and active participants in the Feedback program get priority.

To increase your chances of getting into beta testers:

1. Regularly send quality reviews (with logs, screenshots and detailed description).
2. Participate in surveys that occasionally appear in the app.
3. Keep an eye out for notifications from Feedback - sometimes there are invitations.
4. Subscribe to official channels MIUI in Telegram or on the forum.

If you are approved, you will get access to closed firmware behind the 1-2 a month before the official release, which will allow:

• 🆕 First to try out new functions.
• 🐛 Helping to find bugs before mass distribution.
• 📱 Impact on development MIUI histories.

But be prepared for the betas to be unstable, and if your phone is your primary working tool, you'd better not take any risks, and use a backup device to test.

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To increase the chances of getting into beta testers, send feedback in English – so they will be noticed faster by global moderators Xiaomi.

Alternative ways to send feedback Xiaomi

If for some reason you can’t or don’t want to use Feedback, there are a few alternative ways to contact Xiaomi:

• 🌐 Official forum MIUI — en.miui.com. There is a section for bug reports and discussions here.
• 📧 Email – You can write to support@xiaomi.com (for global users) or to a regional support address.
• 💬 Social Media – Xiaomi is actively responding on Twitter (@Xiaomi), Facebook and VK (group»).
• 📞 Hotline - for Russia: 8 800 700 02 03 (free call).
• 🛠️ Service centers – if the problem is hardware, it is better to contact the SCC directly.

However, these methods have disadvantages:

• Answers via social media or forums may take longer.
• Without Feedback logs, it is harder for developers to diagnose the problem.
• Not all channels support Russian (for example, a global forum). MIUI predominantly English-speaking).

So Feedback is the most effective way to communicate, and if you want your voice to be heard, it's the best way to use it.

FAQ: Frequent questions about the Feedback app on Xiaomi