Buying a new smartphone is always an exciting process, especially when it comes to popular Xiaomi tech. Users often wonder how reliable the device is and what to do if it fails. Warranty period is a key indicator of a manufacturer's confidence in its product and consumer protection. In 2026, the company's policy underwent a number of changes that are important to consider when choosing a purchase location.
Standard service periods vary by region and by seller. For global versions of smartphones officially shipped to CIS and Europe, this is usually one year. However, there are nuances associated with accessories and additional options that can significantly extend the time for free repairs. Understanding these details will help you avoid unnecessary costs and bureaucratic delays in the future.
In this article, we will discuss in detail all aspects of warranty policy, the terms of renewal through the Mi Care service and actions in the event of a marriage, you will learn how the official warranty differs from the seller's obligations and which models are subject to special attention when accepting at the service center.
Standard terms and conditions of guarantee
The fundamental document governing the relationship between the buyer and the manufacturer is the law on consumer protection in a particular country. For most markets, including Russia and CIS countries, the minimum warranty period for Xiaomi smartphones is exactly 12 months from the date of purchase, this period is not counted from the date of production, namely from the date indicated in the check or invoice.
It is important to distinguish between the main device warranty and the components. Batteries, chargers and cables often have a reduced service life, which can be as little as 6 months, because these items are consumables, the resource of which is limited by the number of charging cycles.
- 📱 Main smartphone – 12 months of full coverage.
- 🔋 Battery – 6 months (when the capacity falls below 80%).
- 🔌 Charger and cable – 6 months.
- 🎧 Headphones are complete — 3-6 months depending on the region.
⚠️ Note: If the receipt does not indicate the date of purchase, the warranty period can be calculated from the date of manufacture of the device specified in the serial number!
There are also exceptions for certain Black Shark series models or specialty versions where conditions may differ.Always check the information on the manufacturer's official website for your particular model. IMEI-code in the database is a prerequisite for the recognition of the case warranty.
Guarantee from the store or from the manufacturer?
Many buyers confuse the retailer's obligations with the manufacturer's. The store that sold you the phone is the first link in the return chain. Under the law, you have the right to file a claim with the seller within the first 15 days after the purchase if significant defects are found.
After the two-week period expires, the standard repair procedure through authorized service centers (ASCs) takes effect, in which case the store only accepts the device and transfers it to the engineers. Xiaomi as a manufacturer is responsible for eliminating factory defects during the entire warranty period, regardless of where the phone was purchased, if it is an official delivery.
📊 Where do you most often buy Xiaomi equipment?
In the big chain stores
On marketplaces (Ozon/WB)
Small-scale communication rooms
I order from abroad (AliExpress)
This is complicated if the device is purchased from grey importers or overseas sites without a local warranty, in which case the store may offer its own repair services, but they are not an official brand guarantee, and the quality of such services is often left on the seller's conscience and is not regulated by company standards.
What is a Euro Test and how does it affect the guarantee?
Euro-test is a grille sticker that changes color when moisture is injected. If the indicator is red, warranty repair will be denied even if the breakdown is not water-related. This is the main argument of services when you fail. “Mi Care and extended protection Program For those who want to feel as protected as possible, the company has developed Mi Care. This is a paid service that allows you to extend the warranty service to 2 years, and in some regions up to 3 years. The purchase of such a certificate gives priority maintenance and the possibility of replacing the device if you can not repair. For flagships of the Xiaomi 15 Ultra or Mix Fold series, this can be a substantial amount, but it pays off with one major repair.Type of coverage That includes Franchise Standard Warranty 1 year Factory defects 0 rub. Mi Care 2 years Defects + 1 screen breakup There is Mi Care (Full) 2 years All damage, including water High Mi Care (Screen only) 1 year Display Replacement on Breakdown Low Mi Care (Bater) 1 year Replacement of battery with wear 0 Mi Care (Offection) Defections + 1 year of the screen damage is not to be affected by the damage, the contract of the Mi Care, before the loss of the use, the contract is carefully to the loss of the loss of the device, the loss of the product. There is a list of situations when the service center Xiaomi has the right to refuse free repairs. If there are chips, dents or cracks on the body, it automatically removes the manufacturer from responsibility for any internal damage, even if they seem unrelated. If you or the craftsmen in the unofficial workshop have opened the back cover, replaced the display or battery, the warranty is canceled. CN version) or obtaining the rights of Root, also not subject to free elimination. 💧 Moisture entering the body (even if there is protection) IP68). 🔨 Blows, falls, squeezing in your pocket. 🔌 Use of non-original chargers that caused a voltage surge. 🦠 Infection with viruses or advertising blockers. ⚠️ Attention: Protection from water IP68 It's not waterproof in the everyday sense. It only guarantees laboratory work (fresh water, static position, certain time), seawater or steam in the sauna is not guaranteed! It's also worth remembering about natural wear. Coating scuffs, battery capacity declines over time (if it keeps charge above the minimum threshold) and micro-scratches on the screen when used normally are not considered defective. If you find a defect immediately after purchase, the law often allows you to return the goods or exchange them for a new one. Xiaomi smartphones have a 15-day rule for returning technically complex goods if there is a significant deficiency. During this period, you can claim a refund without conducting a diagnosis. After 15 days, the warranty repair procedure begins. You hand over the device to the service where the diagnosis is carried out. If the defect is recognized as warranty, the phone is repaired. The repair period by law should not exceed 45 days, although in practice with original Xiaomi spare parts usually fits into 14-20 days. The necessary documents for delivery: 1. Original cashier check or bank statement. 2. Warranty card (if filled in, the repair is not required for a citizen’s certificate, 3.) If the repair takes too long or the device breaks down repeatedly (more than once a year for the same reason), you have the right to demand a refund or exchange for a new model with a recalculation of the price. This may require the conclusion of an independent examination, if the service refuses to recognize the case as a guarantee. ☑️ Check before you enter the service Make a full backup of data Delete the Mi and Google Account SIM and memory card Remove password from screen Clean phone from personal photos: 0 / 5 Global versions and Chinese devices deserve special attention smartphones designed for the domestic market of China (CN They are often cheaper, but have one critical feature: the lack of an international guarantee. Service centers in other countries may refuse to service such devices because they have not been officially imported into the region, and owners of “Chinese” with installed global firmware (flashed by the seller) should be especially careful. If it does, it will likely have to send the phone back to China at its own expense or look for private workshops. IMEI-However, there are exceptions for flagship lines that have a global support program, but relying on it is risky. CN-The version always carries the risk of not having an official service in your country of residence, savings on purchase can result in the inability to repair the screen or motherboard free of charge (FAQ) Can you restore the guarantee if you lose your check? Yes, it's possible. The seller must keep a copy of the check in its database. You can request a duplicate or a purchase certificate by specifying the date and approximate time of the transaction. Also, confirmation can be a bank statement or a history of transactions in the personal account if the payment was a card. Does the warranty burn when the bootloader is unlocked? Formally, yes. Unlock Bootloader violates the integrity of the software environment. If the malfunction is associated with the software, repair will be refused. If the motherboard is burned due to a factory rations, the service can go to meet the warranty, but the system is issued for a full insurance coverage? The standard factory warranty covers only manufacturing defects (e.g., stains on the matrix or unsticking of the plume without external influences). Mechanical breakup is always paid repairs. How to check whether the warranty is valid IMEI? Xiaomi's official website has a Warranty Status verification section. IMI-device code (can be found on the box or by typing *#06# on the phone), and the system will show the date of expiration of the warranty period and the status of the device. 💡Main conclusion: Always keep a check and check IMI-code on the manufacturer's website immediately after purchase, which will save you time and nerves in case of problems with the device.