How to check the status of the guarantee on the smartphone Xiaomi

Buying a new smartphone is always accompanied by the expectation of perfect work, but sometimes the technology can fail even immediately after unpacking. It is in these situations that owners of Xiaomi, Redmi or POCO devices ask about the validity of warranty service. Warranty period is not just a formality, but real protection of your rights as a consumer, allowing you to eliminate factory defects for free.

Unlike many other brands, the accounting system can seem confusing for Chinese manufacturers due to the differences between global and local versions of firmware. IMEI-If you buy a device in a gray or through intermediaries, verification becomes a critical step before you start operating.

There are several official and proven ways to determine whether insurance is still valid on your gadget, and we’ll look at all the methods available, from entering data on the site to analyzing checks and activating in your Mi Account, to help you avoid unnecessary costs for repairs, which by law should be free.

Search for IMEI and serial number on the device

The first and most important step for any verification is to obtain a unique identifier for your phone. IMEI (International Mobile Equipment Identity) is a unique 15-digit number that is assigned to each communication module. Without this code, you can not contact the service center or check the status on the official portal.

The fastest way to find out IMEI on any Android smartphone is to use an engineering menu. You don't have to look for stickers on the box, just type in the phone app.

Enter the following command:

*#06#

Once you have these characters, the screen automatically opens an information window, and you'll see all the available characters. IMEI (If there are two, as the phones are dual-simage) and Serial Number (S/N). Please note that in some cases S/N may not be displayed through USSD-code, then you will have to go into the settings.

An alternative way is through the GUI, and navigation may vary slightly depending on the version of the MIUI shell or HyperOS, but the general principle remains the same:

• 📱 Open the Settings app and find the About Phone section».
• 🔍 Scroll down to “All options” or “General information».
• 👀 Find the lines «IMEI» and "Serial Number", data can be copied in a long tap.

⚠️ Note: Never post pictures of a box with a visible image. IMEI Or screenshots of that code in open sources, and the attackers can use that data to clone the device or lock it down.

Official check on the Mi-verification website

The most reliable source of information is the manufacturer’s database, and Xiaomi provides a special portal where you can enter the serial number or IMEI and get comprehensive information about the origin of the device.

The verification process is as simple as possible and does not require registration. mi.com/verify (or regional equivalent, for example, mi.com/ru/verify). In the input field, insert a previously copied serial number or IMEI.

Once you enter the captcha, the system will give you the result, and if the device is original and officially released, you will see its model, color and, most importantly, the date of activation or the warranty end, but here's a caveat: the database may not be updated in real time if the seller has not already activated the device in its accounting system.

For devices imported via parallel import, the Chinese version of mi.com/cn may show a more accurate production date, but not the fact that the warranty expires, as it is often counted from the date of the first activation in the network.

Checking through Mi-account and Mi Store app

Xiaomi and Redmi smartphone owners are urged to use the Mi Account ecosystem to manage their devices, which is not only convenient for data synchronization, but also serves as a verification tool.

Once you log in to your account via Settings → Mi Account, the device is automatically linked to your profile. The Devices section often displays warranty status, although this feature does not work for all regions and models. If the phone is new, it can show as “Disabled” before first connecting to Wi-Fi and syncing with the server.

Also worth noting is the pre-installed Mi Store app (or GetApps in some regions), which often has a support section inside the app where the device is linked to its warranty status, especially for devices purchased from official retail networks.

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Immediately after purchase, take a screenshot of the activation date in your Mi Account, which will be your digital proof of the start of the warranty period if the paper check is lost.

Global versions usually have a more transparent guarantee tracking system in your region, while Chinese versions may require verification on the Chinese portal.

Analysis of documents and activation of the guarantee by the date of purchase

In most countries, including Russia and the CIS, the main document confirming the right to warranty service remains a paper or electronic cash check, which is the first thing official service centers require, rather than data from online databases.

The warranty period is calculated from the date of purchase specified in the check, and not from the date of production or activation on the Internet. If the check does not indicate the date (which happens when cash registers fail), the seller is obliged to issue a corrective document. Without a check, the warranty period can be calculated from the date of production, which is often unprofitable for the buyer.

Let’s look at the main differences in the types of documents:

If you lose a check, many large chain stores can restore a copy of it by the loyalty card number or phone number used when you bought it.

How to distinguish the original from the fake code

The market is oversaturated with replicas that look almost indistinguishable from the originals, and warranty checks are one of the best ways to detect a fake, because copies either don't have an IMEI in the database, or they belong to another device.

Note the IMEI format. It's always 15 digits. The first 8 digits are the TAC (Type Allocation Code), which defines the model and the manufacturer. If you check through imei.info or similar services, you see a No Name model or a completely different phone, you're looking at a fake.

Also, signs of problems can be:

• 🚫 Inconsistency IMEI on the box, in the settings and on the tray SIM-maps (must match).
• 🚫 Absence of the Mi logo during download or its poor performance.
• 🚫 Inability to log in to Mi-account or server error during authentication.

⚠️ Attention: If during the inspection IMEI Xiaomi website gives a message that the device has already been tested many times long before your purchase, this may indicate the gluing of the plumes or the use of a used case to assemble counterfeit.

What to do if the warranty does not work or the device is fake

When the phone has stopped working and the warranty has expired or is not confirmed, it is unpleasant, but it is solvable. If the device is original, but the deadline is over, you can still contact the authorized service center Xiaomi, where you will conduct a paid diagnosis and repair.

If you find a fake ("replica") immediately after purchase, the law "On consumer protection" allows you to return money within 14 days, even if the phone is serviceable, but you did not like it. If you bought a fake, purported to be the original, this is already an article on fraud, and here you should contact the police and Rospotrebnadzor.

To return the money, collect a package of documents:

1. The original check or a copy of it.
2. Packaging and equipment (all wires, clips, films).
3. Independent examination (if the seller denies authenticity)

Remember that stores selling “gray” imports often offer their own warranty from the store, not from the manufacturer, in which case the repair will be carried out by the seller or his partners, not official Xiaomi services.

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The official warranty of Xiaomi is valid only if there is an original check and the authenticity of the device through IMEI. The absence of one of these points transfers you to the terms of warranty service of the seller.

Frequently Asked Questions (FAQ)