How to check warranty on Xiaomi devices: official and hidden methods

Have you bought a Redmi Note 12, a Mi Band 8 smartwatch or a Xiaomi Book Pro laptop, but aren’t sure if they have a warranty? Or are you planning to buy used appliances and want to make sure that the seller is not cheating with a warranty period? In this article, we will examine all the official and alternative ways to verify warranty on Xiaomi devices – from the standard check to hidden service menus.

The manufacturer provides a warranty for most devices, but its duration depends on the type of equipment, region of purchase and even configuration. For example, smartphones in Russia usually have a warranty of 12 months, and accessories (chargers, headphones) are only 6 months, while in Europe or China conditions may vary, we will show how to accurately determine the expiration date for your particular device, even if you do not have a box or a check.

Important: Some methods (e.g., checking the IMEI) They only work for devices purchased in official stores or from authorized sellers. If the equipment is brought in the "gray" way (for example, from China via AliExpress), the warranty may not work, as we will also discuss below.

1. Check the guarantee through the official website of Xiaomi IMEI or S/N

The most reliable way is to use the warranty check service on Xiaomi’s website, which is suitable for smartphones, tablets, laptops and some accessories (such as Mi Band or Mi Scooter). IMEI (for telephones) or serial number (S/N) (for other devices).

Where do you get this data?

• 📱 IMEI Smartphone: type *#06# on the keyboard, or look at the sticker under the battery/on the box. Two-symbol models will have 2 IMEI — use any.
• 💻 Serial number of the laptop: on the bottom of the case or in BIOS (press F2 loading).
• ⌚ S/N smart watches: in the Mi Fitness application (section "About the device") or on the back of the case.

Instructions for verification:

1. Go to the official Xiaomi warranty check page (select "Russia" or "Global" region).
2. Enter the IMEI or S/N in the appropriate field.
3. Enter the captcha and press Submit.
4. The system will show the start date of the warranty, the expiration date and the status (active/expired).

Check the correct input. IMEI/SN|Make sure the device is original (not fake)|Try another region (e.g., "China" instead of "Global")|Contact Xiaomi Support via Chat-->

⚠️ If the site is not covered by warranty, this may mean that the error is "This device is not covered by warranty:

• The device was not purchased from an official store (for example, on Avito or AliExpress).
• The warranty period has expired.
• IMEI/SN is incorrectly entered or belongs to a counterfeit.

Verification via Mi Account (for authorized users)

If your device is tied to a Mi Account, you can find out the warranty status directly in the mobile app, which works for smartphones, tablets, and some smart devices (such as the Mi Band or Mi Home).

Step-by-step:

1. Open the Mi Account app (you can download it from Google Play or the App Store).
2. Sign in to your account (if not registered, create it).
3. Go to Devices (or Devices in English).
4. Select the desired device from the list.
5. Click on Warranty – information about the term and status will be opened.

🔹 Advantages of this method:

• 🔄 The data is updated in real time (as opposed to the verification of the data). IMEI, wherein).
• 📱 Shows warranty on all attached devices, not just one.
• 🛡️ Confirms the originality of the equipment (if the device is displayed in the account, it is definitely not a fake).

⚠️ Note: If the device was purchased by a used user and the previous owner did not untie it from his account, you will not see the warranty information (IMEI check).

Po Po Po IMEI manufacturer's website|A check or a box.|At the service center.|I don't check, I trust the salesman.|Another way.-->

3. Guarantee ticket and check: what should be indicated

If you saved the documents from the purchase, it takes less than a minute to check the warranty, but not everyone knows which papers are legally valid and which are not.

Official documents confirming the guarantee:

• 📄 Warranty stamp with the stamp of the store and the signature of the seller. Must contain: Model name (for example, Redmi Note) 11 Pro 5G 6/128GB). Serial number (S/N) or IMEI. Date of sale. Term of warranty (usually) 12 monsoon).
• 🧾 A cashier's or merchant's check with the model and date of purchase!
• 📦 A box with a sticker where it is indicated IMEI/SN (It must match the data on the phone).

📌 What to do if documents are lost?

• Contact the store where you bought the device – they can restore the check on the database.
• Check your emails – many stores send digital copies of checks.
• Use the methods from the first section (IMEI Mi Account).

⚠️ Warning: If the seller refuses to provide a warranty card or check, this is a reason to be alert:

• Unofficially brought (without certification for Russia).
• It was already under warranty repair (and could be reset).
• It is a fake (for example, Xiaomi’s clone under the Poco or Black Shark brand).

4. Hidden methods: service menu and engineering codes

Few people know, but Xiaomi smartphones have hidden menus where you can find information about warranty, even without the Internet. These methods do not work on all models, but it is worth a try.

Method 1: Engineering menu (for Android smartphones)

1. Open the Phone app.
2. Dial the code: ##4636##
3. Go to the phone information section.
4. Scroll down – some models show Warranty Status (warranty status).

Method 2: Testing menu (for new models)

1. Dial the code: ##284###
2. Select Warranty Check (if you have one).
3. The system will display the date of activation of the device (from it the warranty period is counted).

🔹 What models support these codes?

• ✅ Redmi Note 10/11/12 series
• ✅ Xiaomi 11/12/13 (including Pro and Ultra)
• ✅ POCO F3/F4/F5
• ❌ Older models (until 2019) are not usually supported.

💡

If the engineering menu doesn't open, try dialing codes through the standard Phone app, not through third-party dialers. POCO) Block access to hidden menus.

⚠️ Warning: Do not change the settings in the engineering menu unless you are sure of their purpose:

• Reset your phone settings to factory.
• Disable the network or camera module.
• - Lose the warranty (if the service center finds traces of interference).

5. Warranty on devices purchased abroad or on AliExpress

One of the most painful topics for Xiaomi customers is the warranty on equipment imported from abroad, and many people mistakenly think that if the device is original, the warranty will act automatically.

3 key rules:

1. Purchasing region = If you bought a smartphone in China, the warranty is only valid in Chinese service centers.
2. "Gray" equipment (uncertified) has no warranty. K60, purchased on AliExpress from an unofficial seller, will not be serviced in Russian SCs.
3. Global models (e.g. Xiaomi 13 Lite Global) have an international warranty, but its term may differ from the Russian one.

📌 How to check if your device is suitable for the Russian warranty?

• Look at the box or settings (Settings) → The phone. → Version. MIUI) inscription RU Russia.
• If there is a model in the name CN (For example, the Redmi Note 12 Pro+ CN) — This is a Chinese version without warranty in Russia.
• Use the check-up service by IMEI — If the site shows a warranty for the region Russia, then the device is official.

💡

If you buy Xiaomi abroad, ask the seller if the device is a “global” version, even if the box does not have an inscription on it. CN, This does not guarantee support for Russia. IMEI pre-purchase.

6 What to do if the guarantee has expired or it is not

If the check shows that the warranty period is over or the device is not covered by the warranty, do not despair.

1. Paid repairs in an authorized service center

• 🔧 The cost of repairs in the official SC is usually lower than in third-party workshops.
• 📋 Original parts are used (for example, the screen for the Redmi Note 10 will be factory calibrated).
• 🛡️ Warranty for repairs — 3-6 months.

2. Self-repair (for experienced users)

• 🔨 Parts can be purchased on AliExpress or in specialty stores (e.g. Mi-Parts).
• 📖 Disassembly instructions are available on YouTube or forums (for example, on the Internet, 4PDA).
• ⚠️ Risk of damaging the device or losing data.

3. Exchange under the law "On Protection of Consumer Rights" (for the Russian Federation)

• 📜 If the device is broken within 14 days of purchase, you can return it to the store even without warranty (Article 18 ZoZPP).
• 🔄 Within 2 years (for expensive equipment) you can require repairs at the expense of the seller, if you prove that the breakdown occurred through no fault of yours.

🔹 Tip: If the warranty has expired, but the device is still under warranty from the previous owner (for example, you bought a used smartphone), try contacting the SC with its documents.

FAQ: Frequent questions about Xiaomi warranty