How to find out the warranty on Xiaomi: 5 proven ways for smartphones, laptops and gadgets

Xiaomi’s warranty is not just a formality, it’s a real possibility to repair factory defects, replace defective components, or even get a new device if a serious breakdown occurs. However, many users are faced with the problem of how to know whether the warranty is valid for their device, especially if the check is lost and the purchase was made long ago. In this article, we will examine all the official and reliable ways to check the warranty period, from standard (via IMEI or serial number) to little-known (for example, through service centers of partners).

It is important to understand that warranty conditions for different categories of Xiaomi equipment may differ, for example, Redmi and POCO smartphones are usually given 12 months, and Mi Notebook laptops - up to 24.

1. Verification of warranty through the official website of Xiaomi by IMEI or SN

The most reliable way is to use the warranty check service on Xiaomi’s official website, which works for most devices released after 2018, including smartphones, tablets, laptops and even smartwatches, you’ll need either an IMEI (mobile) or a serial number (SN) (for the rest of the appliances).

Where do you get this data?

• 📱 IMEI Smartphone: dial *#06# on the keyboard, or look at the sticker under the battery (if removable) or in the settings (About the phone) → General information).
• 💻 Serial number of the laptop: on the bottom of the case or in BIOS (press when loading F2 Del).
• ⌚ SN Smart watches: in the mobile application Mi Fit or Zepp (section "Device" → Information»).

Next, go to the checkout page:

➡️ https://www.mi.com/global/verify (for global devices)

or

➡️ https://order.mi.com/site/verify/warranty (Chinese versions).

Check the correctness of the input (without spaces and dash)

Make sure the device is original (not a clone)

Try another browser or clear the cache

If you have a persistent error, please contact Xiaomi for support.-->

After entering the data, the system will show:

• 📅 Warranty start date (usually the same as device activation date).
• ⏳ Remainder of warranty period in days.
• 🌍 Area of warranty (important for international purchases!).

⚠️ Note: If the site issues a “Device not found” error, it may mean that your device is not intended for sale in your region (for example, the Chinese version of the Redmi Note 12 in Russia), in which case the warranty may not apply even if the deadline has not expired.

Verification via Mi Account (if the device is tied)

If you have signed in to Mi Account on your device, you can view the warranty information directly in your personal account, which is suitable for smartphones, tablets and some smart devices (for example, Mi Band or Mi Robot Vacuum).

Instructions:

1. Open the Mi Account website and log in.
2. Go to the Devices section.
3. Select the device you want and click Details.
4. Find the Warranty block, and the end date will be indicated.

The advantage of this method is that you don't have to enter IMEI or SN manually, because the system automatically pulls up the data of the attached gadgets, but there's a caveat: if you reset the device to factory settings and you don't log in again, it can disappear from the list.

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If the Mi Account displays an incorrect warranty start date (for example, before the actual purchase), contact Xiaomi support and provide a check. They can manually adjust the data.

3. Warranty ticket and box: what to look for

Many users forget that the warranty period does not start from the date of manufacture, but from the date of sale (activation).

• 📦 Sticker with IMEI/SN — This is usually on a box of a smartphone or laptop, which can be used to check on the official website (see section below). 1).
• 📄 Warranty card – it contains the date of purchase and expiration date (usually 12 or 24 months).
• 🏷️ QR-code – on some devices (e.g. Xiaomi) 13T) It leads to a page with detailed information, including a warranty.

If there is no box, but the purchase was in an official store (for example, Mi Store or an authorized partner), request an electronic copy of the check.

⚠️ Note: If you bought a device with your hands, the warranty may not be valid even if the deadline has not expired. Xiaomi binds the warranty to the first owner (according to Mi Account.

4. Contacting the service center: when necessary

If online methods fail (for example, the site does not find your device or shows incorrect data), you need to contact an authorized Xiaomi service center.

• 🔧 Devices purchased abroad (e.g. in China via AliExpress).
• 📦 Techniques without boxes and documents.
• ❓ In cases where the warranty is displayed on the site, but the service center refuses to recognize it.

How to prepare for your visit:

1. Find the nearest service center on the map: https://www.mi.com/global/service/location.
2. Take with you: Device (preferably in factory packaging), check or confirmation of purchase (if any), passport (may be required to complete the application).

pay-for

Service centers have access to Xiaomi’s internal database, which stores warranty data even for devices that don’t appear on the public website, but be prepared for the fact that the verification can take 1-3 days.

Yes, under warranty | Yes, for paid repairs |No, but I had to |No and I don't plan-->

5. Verify the warranty through the Mi Home app (for smart devices)

For Mi Home ecosystem gadgets (smart lamps, robot vacuum cleaners, sensors), standard ways to verify warranties often don't work.

Instructions:

1. Open Mi Home and go to Profile → My Devices.
2. Select the right gadget and click on the icon ⚙️ (Settings).
3. Scroll down to the device information block.
4. Find the Serial Number and Warranty. If they don't exist, click More.

How to find out about the current actions:

1. Subscribe to Xiaomi’s official social media channels (e.g. Telegram).
2. Check the Promotions section in the Mi Store app.
3. Ask your advisor when buying – sometimes the shares are not advertised.

⚠️ Warning: Extended Mi Care warranty is only valid in the country of purchase, and if you are taking the device abroad, the standard warranty may not cover repairs.

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Always keep a check and box – even if the warranty has expired, they may be needed to confirm the originality of the device when selling or repairing.

7. Frequent problems and how to solve them

When checking the warranty, users encounter common errors, and here's how to avoid or fix them:

If you suspect that the device is not original (for example, bought as a “gray” import), check it through services like IMEI.info. Clones often have fake IMEIs that do not pass the check on the Xiaomi website.

FAQ: Answers to Frequent Questions