Buying a new smartphone is always accompanied by the expectation of perfect performance, but technical devices are prone to factory defects or accidental breakdowns. Owners of Xiaomi products often wonder about the status of their device, especially if the gadget was purchased from third-party sellers or brought from abroad. Warranty period is not just a formality, but a real tool to protect your rights as a consumer, allowing you to repair or replace faulty equipment for free.
Checking the relevance of warranty service is the first step to take immediately after unpacking or purchasing a device from hand. Many users do not know that it is enough to activate the protection just to turn on the phone and connect to the Internet, but there are also manual verification methods. In this article, we will discuss in detail all the ways to know the warranty on Xiaomi, and explain the nuances of the service of the brand.
It is important to understand the difference between an official global warranty and the obligations of a particular retailer. If you bought a device from a large network retailer, the burden of proving the date of purchase falls on you if you contact an authorized center. IMEI-code are key identifiers, without which the verification procedure is impossible, so their safety should be carefully treated.
Where to find IMEI and serial number of the device
Before you start any check, you will need to get unique identifiers for your device. The easiest and most reliable way is to use the system settings menu, where information is presented in a structured form. Go to Settings → About phone → General information, where all the necessary data will be indicated.
An alternative method that works even if the screen is partially unresponsive or the system is not fully loaded is the use of a special device. USSD-Put the code on the keyboard *#06#, And the screen will instantly display cards from IMEI each SIM-maps and serial number (S/N).
⚠️ Warning: Never post photos of a box or check with full details IMEI Fraudsters can use this data to clone a device or lock your phone through search services.
If the box from the device is preserved, you will find a sticker with barcodes on the side, which duplicates all the necessary numbers, which is convenient for entering data from a computer to avoid errors when manually typing long character combinations.
Official Xiaomi Guarantee Checking Site
The most reliable source of information is the official support portal of the company, which contains the database of all activated devices, and this is the data that engineers in service centers rely on when receiving equipment. To check, go to mi.com/global/verify/#/en/tab/imei or its regional counterparts.
The verification process on the site is extremely simple and does not require registration of an account, you need to enter the serial number and captcha in the appropriate fields to confirm that you are not a robot, and after pressing the verification button, the system will give the status of the device and an approximate date of the end of the warranty period.
Note that the date displayed on the site may differ from the date of purchase by several days or even weeks, this is because the countdown often begins with the first activation of the device (first Internet access), and not with the date of punching the check in the store.
☑️ Check on the official website
Use of the Mi Support application
Owners of Xiaomi, Redmi and POCO smartphones do not need to search for a browser to enter numbers, since everything you need is already installed in the system. the Mi Support application (or simply the "Service" in some firmware) automatically reads these devices and pulls information from the company's servers.
For information, run the app and go to My Devices or Warranty. If your Mi Account is linked to your phone, the system will automatically determine the model and show you the remaining service life, which is the fastest way to do this without manually entering long codes.
However, it is worth remembering that the app only shows data for the device on which it is running. If you need to check a friend's phone or a device that you just bought with your hands and have not yet set up, you will have to use the web version through your browser.
What to do if the app shows an error?
Verification Features for Global and CN Versions
Xiaomi’s smartphone market is divided into global (Global) and Chinese (CN) versions, which are critical when checking warranty, as the databases in these regions may vary, with global versions being checked on the international website, and Chinese versions on the Chinese portal mi.com/verify (translator or language skills required).
If you purchased a device for the domestic market in China but reflashed it to global firmware, the official website may not see the device or show incorrect data, in which cases service centers often rely on the production date specified in the serial number code, adding a standard deadline to it.
- 🌏 Global Version: Checked on your region’s website or international portal, and valid at authorized centers around the world.
- 🇨🇳 CN Version: official warranty is valid only in China, in other countries repair is possible only at the expense of the owner or through the seller's store.
- 🔄 Re-globalized: Devices re-flashed by the seller may not have an official international warranty, despite the global shell MIUI.
💡
Buying. CN-version, you are actually buying the device without an international official warranty, relying only on the honesty of the seller.
Terms and conditions of warranty service
The standard warranty period for Xiaomi smartphones is 12 months from the date of purchase, however, for certain categories of products, such as batteries, chargers or headphones, this period can be reduced to 6 months according to the laws of the specific country.
It is important to distinguish between a manufacturer's warranty and a store warranty.The store may provide additional services, such as an extended warranty or replacement for any damage, but these are already commercial products of insurance companies, not the obligations of the Xiaomi plant.
The warranty does not cover mechanical damage, moisture (if the device does not have the appropriate IP68 certificate and the fact of water intake is proven), as well as traces of self-repair. Any attempt to open the case independently voids the manufacturer's obligations.
| Type of device | Standard guarantee | Extended warranty | Conditions of operation |
|---|---|---|---|
| Smartphone | 12 months | 24 months | Preservation of presentation, check |
| Tablet | 12 months | 24 months | No mechanical damage |
| Accessory (cable) | 3-6 months | No. | Factory marriage |
| Headphones | 12 months | No. | Inconsistency with the declared characteristics |
| Power Bank | 12 months | No. | Conservation of capacity of at least 60% |
💡
Keep the original packaging at least for the first two weeks, and if a serious defect is found during this period, returns are often only possible when the box is complete.
What to do if the warranty is over or not found
It is not uncommon for a website to write "Information not found" or show a date that has already passed, most often because the seller activated the device in advance for customs clearance or simply struck a check a few months ago and the goods were in stock.
In this case, the only proof of your rightness is the cashier's check or the contract of sale, and most countries give priority to the document confirming the purchase, rather than the data in the electronic database, which may contain errors.
If you buy a gray device without a check and expire, you can go to a paid service center, where the cost of repairs will be the cost of parts and the work of the master, and in some cases it is easier and cheaper to replace the device than to repair it.
⚠️ Warning: If you bought a phone with your hands and the seller says "the warranty is still valid, just lost the check," you're likely to be left alone with a problem. IMEI It's been a year since activation.