Where on Xiaomi Redmi saves call record: all possible storage locations

You have enabled a recording of a conversation on your Xiaomi Redmi, but can’t find a file after the call is complete? This problem is familiar to many users of the brand’s smartphones – despite the convenient automatic recording feature, the audio files themselves often “hide” in non-obvious folders or disappear altogether. In this article, we will discuss all possible storage locations on Redmi devices (including the Note 12 Pro+, Redmi 10, Redmi 9T and others), and explain why files can “missent” and how to recover them.

The peculiarity of MIUI, Xiaomi’s customized shell, is that the way you save records depends on the firmware version, regional settings, and even the call app you use. For example, in MIUI 14, the storage logic has changed from MIUI 12, and in some countries the recording function is completely disabled for legal reasons, and we have analyzed all scenarios and prepared a universal instruction that will fit 95% of Redmi devices on the market in 2026.

Before you go to file search, make sure that the recording was actually done. The call screen should display a microphone icon or a notification "Recording is coming." If this was not the case, check the settings of the Phone application (for more details in the activation section).

Standard folders for recording calls on Xiaomi Redmi

In most cases, audio files with conversations are stored in one of two system folders, and their location depends on the version of MIUI and the model of the smartphone:

• 📁 Internal memory. → MIUI/sound_recorder/call_rec — classic MIUI 12–14. The files are stored in.amr format or.mp3 name-named Call_20260515_143022.amr (call-date).
• 📁 Internal memory. → Recordings/Call — Alternative path for some regions (e.g. India, Europe) The folder can be hidden - to display the hidden files in the file manager.
• 📁 MicroSD → Android/data/com.android.providers.media/files/CallRecordings — If you use a memory card as your primary storage.

To quickly find a folder, open the standard Files app (blue folder icon), go to Categories → Audio, and sort files by date of creation. Call records usually appear at the top of the list marked "Call" or "Conversation Record."

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If the folder call_rec It's empty, but you're sure it was recorded -- check the basket in the file manager. MIUI deleted files are stored there 30 days.

On some models (e.g. Redmi Note 11 Pro with MIUI 13), records can be saved to the Mi Cloud automatically.

1. Open your Settings → Xiaomi Account → Mi Cloud.
2. Check the Backups section → Call records.
3. If the feature is active, download files to your device via the web version of i.mi.com.

Why Call Records Are Not Saved or Disappeared

If you don’t find files in standard folders, the problem may be one of the following:

In some countries (e.g. the United States, Germany), call recording is disabled by default due to privacy laws.

1. Set the region India or Russia in the settings of the smartphone (Settings → Additional → Region).
2. Reset the device.
3. Check the appearance of the recording option in the Phone application.

Another common cause is conflict with cleaning applications (such as Clean Master or Security), which can automatically delete "unnecessary" audio files to prevent this from happening:

⚠️ Attention: Add a folder call_rec c exceptions to the Security app. Go to Security for this. → Cleanup → Settings → Exceptions and indicate the path to the folder with records.

How to Change the Place of Keeping Call Records

By default, MIUI saves the records to internal memory, but you can redirect them to MicroSD or the cloud.

1. Open the Phone app.
2. Click on the three dots in the upper right corner → Settings.
3. Select Call Recording → Rescue Place.
4. Please indicate the path you need (for example, /storage/XXXX-XXXX/Music/CallRecords memory-card).

If there is no option to save, use an alternative method:

Install the memory card as the main storage in Settings → Memory

Create a CallRecords folder at the root of the map via PC

Copy existing records from internal memory into a new folder

Change the access rights: chmod 777 /storage/XXXX-XXXX/CallRecords (through ADB)

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To automate backup to the cloud:

1. Activate sync in Settings → Xiaomi Account → Mi Cloud → Backup.
2. Enable Call Records option (if available).
3. Install a third-party app (such as AutoSync) if standard sync doesn’t work.

How to Recover Deleted Call Records

If files were deleted accidentally, they can be recovered within 30 days through the MIUI Recycle Bin or using specialized utilities.

1. Check the Recycle Bin: Open the Files app. Go to the Recycle Bin section. Find files with the.amr or.mp3 extension and restore them.
2. PC Recovery: Connect Redmi to your computer in File Transfer (MTP) mode. Use EaseUS MobiSaver or Tenorshare UltData to scan internal memory. Select files labeled "Call" or "Audio" and restore them.

To increase the chances of success:

• 🛑 Do not write new files to your device after deleting them.
• 🔋 Charge your smartphone to 100% before recovery.
• 📱 Use the original. USB-plug-in.

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The only way to recover is if you don't have any new data written to the deleted files, and the faster you start the process, the better the chances of returning the records.

If standard methods didn’t help, try a manual search through ADB (for power users):

adb shell


su




find /data -name ".amr" -o -name ".mp3" | grep -i call

This command will scan the system folders for audio files with records, and note that root rights are required to work.

Alternative ways to record calls on Xiaomi Redmi

If the standard MIUI function is not stable, consider third-party solutions. We tested 5 popular applications and selected the best ones:

To install third-party recording applications:

1. Download APK from the official website (for example, cubeacr.app for Cube ACR).
2. Allow installation from unknown sources in Settings → Applications → Special Access → Install unknown applications.
3. Launch the app and give access to the microphone, contacts and storage.

⚠️ Attention: In Android 12+ Apps are prohibited from recording audio from the line during the default call.To bypass the restriction in Cube ACR Select the VoIP recording method (works through a virtual audio driver).

How to turn on call recording if there is no option

On some Redmi models (especially for the European market), the recording function is hidden to activate it:

Method 1: Engineering menu (for MIUI 12-14)

1. Open the Phone app.
2. Enter the code ##6484## (test menu opens).
3. Select Audio → Call Record → Enable.
4. Reboot your smartphone.

Method 2: Editing a build.prop file (requires root)

adb shell


su




mount -o rw,remount /system




echo "ro.config.call_recording=enabled" >> /system/build.prop




reboot

Method 3: Install a modified APK application Phone

XDA Developers and 4PDA forums have versions of com.android.dialer with unlocked recording. For example, this build is suitable for the Redmi Note 10 Pro. Please note that installing unofficial APKs can cause crashes!

How to Protect Call Records from Loss

To avoid problems with saving files in the future, follow these guidelines:

• 🔒 Folder Encryption: Use the Folder Lock app or the built-in Private folder function in MIUI password-protection.
• ☁️ Automatic backup: Set up sync with Google Drive or Mi Cloud via the AutoSync app.
• 📤 Export to PC: Regularly copy files from the folder call_rec on the computer (for example, once a week).
• 📱 Disable optimization: Add the Phone app to battery exclusions (Settings) → Battery → Optimize the battery so that the recording is not interrupted.

To automatically send email messages:

1. Install the Tasker app.
2. Create a task with the trigger “New file in the folder” /MIUI/sound_recorder/call_rec».
3. Add the “Send email” action with a new file attached.

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Store critical records in two places at once (e.g., on your phone and in the cloud) to protect against data loss when your device breaks down or your settings are reset.

FAQ: Frequent questions about recording calls to Xiaomi Redmi