Xiaomi Cloud (or Mi Cloud) is an integral part of Xiaomi’s ecosystem that allows you to sync contacts, photos, notes and even backups between devices. However, many users face the problem of where to find this service? Especially if you first picked up a Redmi smartphone, POCO or Mi, or switched from another brand.
In this article, we will not only show you where to search for Xiaomi Cloud across devices, but also explore the nuances of login, data recovery and solving common errors. Importantly, since 2023, Xiaomi has begun to gradually integrate the cloud into the global HyperOS ecosystem, which changed the location of some menu items, which will also be discussed.
If you lost access to your account or can't find backups, here's the actual solution, and for those who are just starting out in the cloud, we've prepared a checklist for the initial setup.
1.Where to find Xiaomi Cloud on Xiaomi/Redmi/POCO smartphone
Most Xiaomi devices log into the cloud via the standard settings menu, but the path may vary depending on the firmware version (MIUI or HyperOS) and regional build.
For MIUI 12–14 and HyperOS (2026):
- Open the Settings app** (cog icon).
- Scroll up and find the Xiaomi Cloud section (or Mi Cloud in older versions).
- If there is no partition, search by settings (the magnifying glass icon at the top) and enter Cloud.
For older versions of MIUI (up to 12):
- Go to Settings → Accounts → Mi Account.
- Slip on your profile, then select Xiaomi Cloud.
If you don’t see the Xiaomi Cloud item at all, it could mean:
- 📱 You have a global firmware version without prior binding to your Mi Account.
- 🔄 Cloud Disabled in Regional Settings (Relevant for Some Models) POCO).
- 🚫 The device does not support the cloud (rarely, but found on some budget models).
2. How to log in to Xiaomi Cloud via your browser on PC
It's not always convenient to manage the cloud from your smartphone. Fortunately, Xiaomi Cloud is also available through the web. Here's how to get there:
Step-by-step:
- Go to the official link: https://i.mi.com/.
- Enter the username (email or phone number) and password from your Mi Account.
- Pass two-factor authentication if enabled (code will come to SMS or via the Mi Security app).
What can be done in the web version:
- 📁 View and download backup copies (photos, contacts, notes).
- 🔄 Manage synchronization between devices.
- 📱 Finding a lost device through Find Device.
- 🔒 Change the security settings of the account.
⚠️ Warning: If you log in from a public computer, always use incognito mode and do not save passwords. In 2023, there were cases of data leakage through the cache of browsers in Internet cafes.
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If you can't log in, try resetting your password via email or a linked phone number.The recovery link is account.xiaomi.com/pass/reset.
3.Search for backups in Xiaomi Cloud
One of the great things about Xiaomi Cloud is that it automatically backs up, but where do you look for them? Let's take a look at the steps.
On a smartphone:
- Open the Settings. → Xiaomi Cloud.
- Select the Backup tab (or Backup in English).
- All saved copies will be displayed here, indicating the date, device model and data volume.
In the web version:
- Sign in to i.mi.com.
- Go to the Devices section.
- Select the desired device and click on the backup copies.
What is usually stored in a backup:
| Type of data | It's still there? | Notes |
|---|---|---|
| Contacts | ✅ Yes. | Sync with Google if your account is linked |
| Photographs and videos | ✅ Yes. | Only if the Gallery option is enabled → Cloud. |
| Messages (SMS) | ✅ Yes. | MMS and messages from messengers are not saved |
| System settings | ✅ Yes. | Including wallpaper, sounds, brightness |
| Installed annexes | ⚠️ Partially. | The list is kept, but not APK-file |
⚠️ Attention: Backups take up space in the cloud. Xiaomi defaults to 5GB for free, but only basic data. Photos and videos will require you to buy space or clean old copies.
Make sure there is enough room on the device | Connect to Wi-Fi (copies weigh a lot) | Charge your phone at least 50% | Disable two-factor authentication (if you forgot the codes)
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4. Xiaomi Cloud on other devices (tablets, smartwatches, TV)
Xiaomi's cloud doesn't just run on smartphones, but we'll figure out how to find it on other gadgets in the ecosystem.
On Xiaomi Pad tablets:
- 📱 The path is the same as on smartphones: Settings → Xiaomi Cloud.
- 🔄 Notes, calendar and some settings are synchronized.
On the Mi Band / Xiaomi Watch:
- 🕒 Data from the clock (steps, pulse, sleep) is automatically synced to the cloud via the Mi Fitness app.
- 🔒 To view the story, go to Mi Fitness. → Profile → Devices → Data history.
On Mi TV/Redmi TV:
⚠️ Attention: On smart devices (lamps, robot vacuum cleaners), the cloud runs in the background and does not have a separate interface.
5.Typical problems with Xiaomi Cloud and their solution
Even trusted services have failures, and here are the most common problems and ways to fix them:
1. Can't log into the account
- 🔑 Check the correct password (registration is important!).
- 📧 If you forgot your password, use the recovery through this link.
- 📵 If it doesn't come SMS with a code, try requesting a call or use a backup email.
2. Data is not synchronized
- 🔄 Make sure that synchronization is enabled in Settings → Xiaomi Cloud → Synchronization.
- 📶 Check your internet connection (Wi-Fi or mobile data).
- 🔋 If the battery is under 15%, the synchronization may be suspended.
3.There's not enough space in the cloud
- 🗑️ Remove old backups in Settings → Xiaomi Cloud → Storage management.
- 💳 Buy additional space (prices from the 100 GB for ~$2/month).
- 📁 Transfer photos to Google Photos or another service.
4.The device does not appear in the cloud
- 🔄 Reboot your phone and check your account’s binding in Settings → The phone. → Mi Account.
- 📱 If the device is new, wait for the first sync (may take up to 24 hours).
What if the cloud shows other people’s data?
6. Xiaomi Cloud Alternatives: When to Switch
While Xiaomi Cloud is convenient for users of the Xiaomi ecosystem, it has limitations, and consider when to look for alternatives:
When Xiaomi Cloud is not suitable:
- 📸 If you keep a lot of photos (5GB) quickly run out).
- 🔒 You need more secure data protection (e.g. end-to-end encryption).
- 🌍 You use devices of different brands (for example, iPhone) + Xiaomi).
Best alternatives:
| Service | Free seat | Pluses | Cons |
|---|---|---|---|
| Google Drive | 15GB | Integration with Android, reliability | Restriction on photography from June 2021 |
| Yandex Disc. | 10GB | Good speed in Russia, convenient interface | Restrictions for foreign users |
| iCloud | 5GB | Optimized for Apple devices | Little space, expensive fares |
| Mega | 20GB | Large free volume, encryption | Suspicions of data breaches in the past |
If you do decide to switch to another service, be sure to export your data from Xiaomi Cloud in advance.
- Go to the web version of i.mi.com.
- Select the data you need (contacts, photos) and click Export.
- Download the archive to your computer.
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Xiaomi Cloud is optimal for users of the Xiaomi ecosystem, but if you need more space or cross-platform, consider Google Drive or Yandex Drive.
7: Security of Xiaomi Cloud: How to Protect Your Data
In 2022-2023, there were reports of data leaks from some Chinese cloud services, which raised questions about the security of Xiaomi Cloud.
Basic protection measures:
- 🔐 Use a complex password (at least 12 characters with numbers and special signs).
- 📱 Enable two-factor authentication in your account settings.
- 🔄 Regularly check active sessions in Settings → Mi Account. → Security.
Additional advice:
- 🚫 Do not store scans of documents (passport, credit cards) in the cloud).
- 📁 For critical files, use local encryption (for example, archives with a password).
- 🌐 If you're in China, set up VPN Access to the global version of the cloud (more features).
⚠️ In 2026, Xiaomi began moving some of the cloud servers to Europe for compliance. GDPR. However, for users from Russia and the CIS, the data can still be stored on servers in China or Singapore.