Crossed cloud in the photo in the smartphone Xiaomi: causes and solutions

Why Xiaomi has a cloud that is crossed out and what does it mean?

You took a photo on your Xiaomi, but noticed a strange icon — a crossed-out cloud in the corner of the gallery screen? — This symbol signals problems with synchronizing media files with the Mi Cloud cloud storage. It most often occurs when a smartphone cannot upload a photo to the cloud due to lack of internet, login errors, or account restrictions, but sometimes the reasons go deeper, from failures in the Gallery app to system errors. MIUI.

It's important to understand that a crossed-out cloud isn't just a cosmetic defect, it means that your photos aren't backed up in the cloud, which means that if you lose or reset your phone, you risk losing them forever. In this article, we will analyze all possible causes of the icon, from banal (disabled Wi-Fi) to complex (damaged account data), and also give step-by-step instructions for fixing the problem for different models of Xiaomi, Redmi and the Internet. POCO.

Before you start correcting, check the most obvious:

• 📶 Internet connection: the cloud doesn't work without a network. Make sure mobile internet or Wi-Fi is active.
• 🔒 Authorization in Mi Cloud: Sign in to your Xiaomi account in your phone settings.
• 📱 Free space: check if cloud storage is full (only 5GB is free).

The main reasons for the appearance of the crossed out cloud in the photo

The cross-over cloud symbol can appear for a variety of reasons, but they can all be categorized into three categories: network problems, account errors, and phone malfunctions. Let's take a closer look at each.

1. Problems with Internet connection

Mi Cloud only syncs photos when you have a stable Internet connection. If the icon appears suddenly, check:

• 🌐 Wi-Fi or Mobile Data: Are They Included in Notification Panels.
• 🔄 Network reconnection: sometimes it helps to simply restart the router or switch to mobile Internet.
• 📡 Background restrictions: in the Battery settings → Background restriction check if synchronization for Gallery application is disabled.

2 Mi Cloud account errors

Even if you are logged in, there may be failures:

• 🔑 Expired authorization token: sometimes a re-entry into an account is required.
• 💾 Storage limit exceeded: Free 5GB fast to run out, especially if you sync videos.
• 🚫 Account blocking: if suspicious activity Xiaomi may temporarily restrict access.

3. Failures in the operation of the phone or applications

Less often, the problem lies in the device itself:

• 📲 An outdated version MIUI: In old firmware there are bugs with synchronization.
• 🗑️ Damaged gallery cache: accumulated temporary files can interfere with the work.
• 🔧 Conflict with other cloud services: for example, if sync with Google Photos is enabled at the same time.

How to fix the problem with the crossed out cloud: step-by-step instructions

If you're convinced that the Internet is working and your account is active, but the cloud is still blocked, follow this instruction, and let's start with the simplest ways and gradually move on to the more complex ones.

Step 1. Reboot your phone.

It's banal, but it often helps. → Reboot. Once you turn on, check if the icon has disappeared.

Step 2: Update the Gallery app and MIUI

Outdated software is a common cause of failure.

1. Open Settings → About the phone → System update.
2. If there are any updates available, install them.
3. Then update the Gallery via Play Market or App Store (for global versions).

Step 3: Clear the cache and Gallery data

Accumulated cache can interfere with synchronization.

1. Go to Settings → Applications → Application Management.
2. Find the Gallery and select the Warehouse.
3. Click Clear Cache and Clear Data (Warning: This Will Reset Gallery Settings!).

Step 4: Re-sign in to Mi Cloud

Sometimes it helps to log in and re-enter the account:

1. Open Settings → Xiaomi account.
2. Click on your profile → Exit.
3. Log in again using the same account.

Step 5. Check your synchronization settings

Make sure that photos are synchronized:

1. Go to Settings → Xiaomi Account → Mi Cloud.
2. Select the Gallery and turn on the Sync switch.
3. Check if the mobile data limit is worth it (if you sync through the mobile data limit). 4G/5G).

Make sure the internet works|Check the free space in the Mi Cloud|Update the Gallery and MIUI|Clear the app's cache|Reboot the phone-->

Extended methods of solving the problem

If standard methods don't work, try deeper adjustments, which require caution, but often solve problems where others are powerless.

Method 1 Resetting Mi Cloud settings

Sometimes the cloud settings get “lost” and you need to reset them:

1. Go to Settings → Xiaomi Account → Mi Cloud.
2. Click on the three dots in the upper right corner → Reset settings.
3. Confirm the action and restart the phone.

Method 2: Delete and Re-Affiliate Accounts

If the reset didn’t work, try to delete the account completely and add it again:

1. Go to Settings → Xiaomi account.
2. Select Delete Account (password required).
3. After deleting, add the account again through Settings → Xiaomi account → Add an account.

⚠️ Note: When you delete your account, all unsynchronized data (notes, contacts, photos) may be lost!

Method 3: Manual update of security certificates

Outdated certificates can block access to Mi Cloud.

1. Open the Settings. → System and device → Additionally. → Security.
2. Choose Trust and Certificates → Update certificates.
3. Reboot the phone.

Method 4: Reset all settings (without data loss)

If nothing helps, try resetting your network and application settings:

1. Go to Settings → About the phone → Reset settings.
2. Select Network Settings Reset and Application Settings Reset.
3. Confirm the action. Your files and photos will remain intact.

Table: Frequent errors and their solutions

How to Prevent a Cross-Blocked Cloud in the Future

To avoid recurring problems, follow these tips:

1. Set up automatic synchronization

Enable autosynchronization over Wi-Fi so that photos are uploaded without your involvement:

• 📡 Open the Settings. → Xiaomi account → Mi Cloud → gallery.
• 🔄 Enable Auto Sync and select Only over Wi-Fi (to avoid wasting mobile traffic).
• ⏱️ Set a sync schedule (for example, at night) to avoid loading your phone during the day.

2.Control the free space in the cloud

The free 5GB in the Mi Cloud is quickly running out, so you don't have to face a sync lock:

• 🗑️ Clean up unnecessary files in Mi Cloud regularly → Storage management.
• 💳 Consider buying an extra seat (from 100 GB per seat). ~100 rubles/month).
• 📁 Use alternative clouds (Google Photos, Yandex Drive) to back up.

3. Update firmware and applications

In the new versions MIUI They often fix synchronization bugs to keep up with updates:

• 🔄 Enable automatic update check in Settings → The phone. → Updating the system.
• 📱 Update the Gallery and Mi Cloud through Play Market.
• 🛠️ Install Xiaomi Community app to track bug news.

💡

If you take pictures often, set the Gallery to automatically delete local copies of the photo after successful sync with Mi Cloud.This will save space on your phone: open Gallery Settings → Cloud synchronization → Remove after download.

Frequent questions about the crossed-out cloud on Xiaomi

💡

A crossed cloud is not a bug, it's a notification that photos are not backed up in the Mi Cloud. The key is not to panic: your pictures stay on your phone if you haven't deleted them. Start by checking the Internet and logging in, and then move on to more sophisticated methods.