Where to save calls on Xiaomi Redmi Note 9 Pro: where to look and how to recover

Xiaomi Redmi Note 9 Pro is one of the most popular mid-range smartphones, but even its owners sometimes get lost trying to find phone records. Unlike flagship models, where the call recording function is integrated into the standard Phone application, on the Redmi Note 9 Pro it depends on the firmware version, regional settings and the software used. Where are these files actually stored? Why can they "disappear?" And how to return a deleted record?

In this article, we will not only list the standard storage paths, but also reveal little-known nuances: from hidden MIUI folders to the features of working with the Mi Cloud. You will learn how to turn on call recording (if the feature is disabled), where to search for files manually, and what to do if the smartphone does not save conversations. And for those who are faced with loss of records, we have prepared a section on data recovery — with proven methods and risk warnings.

Standard storage locations for Redmi Note 9 Pro calls

By default, MIUI stores conversation records in two main locations: the device’s internal memory and the Mi Cloud cloud storage. However, the path to files may vary depending on the software version and the way you write. Let’s consider both options.

1. Local storage (internal memory)

If you use the standard Phone app (com.android.dialer) to record, the files are usually stored here:

• 📁 /storage/emulated/0/MIUI/sound_recorder/call_rec/ — main folder for records in the latest versions MIUI 12-14.
• 📁 /storage/emulated/0/Recordings/Call/ — Alternative path in some regional firmware.
• 📁 /storage/emulated/0/Downloads/CallRecordings/ — if the recordings were saved through third-party applications (for example, Cube Call Recorder).

2.Mi Cloud Cloud

If you have Mi Cloud sync enabled in the settings, the records can be automatically uploaded to the cloud.

1. Open your Settings → Xiaomi Account → Mi Cloud.
2. Scroll to the Backups section and find the Call Records item.
3. If the function is active, the files are available at https://i.mi.com/#/cloud/recorder (authentication required).

Important: In firmware for the European Region (EEA), the call recording function may be disabled by default due to legal restrictions, and to activate it, you will need to install a global or Chinese version of MIUI.

Why Call Records Are Not Saved: Common Reasons

Many Redmi Note 9 Pro users have a problem with recording a conversation, but no files are found, and the reasons may be both software and hardware, and the key ones are:

• 🚫 Lack of permission to record: in Android 10+ Applications require explicit permission to access the microphone and storage. → Annexes → Permits → Microphone.
• 🔕 Regional restrictions: in firmware for the EU (EEA) Call recording is locked at the system level, so the solution is to change the region or firmware to the global version.
• 📱 Failures in the Phone application: sometimes a standard dialer MIUI «It's "glutting" and it doesn't save files. → Annexes → Phone. → Warehouse → Clear the cache).
• 💾 Memory Lack: If your device has less than 500MB of free space, the system can automatically delete old records.

Another common problem is that records are saved but not displayed in the gallery, which is because files have a.amr or.amr extension.mp3, But not indexed by the Android media scanner, and to see them, use a file manager (like Mi File Manager) and manually navigate to a folder. call_rec.

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If records are not saved, try installing a third-party call recording app (e.g. Boldbeast Call Recorder) that bypasses the limitations of MIUI and offers more file format settings (MP3, WAV, AMR).

How to manually find call records: step-by-step instructions

If you're not sure where your records are stored, follow this algorithm, and we'll look at search through both standard MIUI and third-party tools.

Method 1: Using the Sound Recorder app

1. Open the Records app (mic icon).
2. Go to the "Call Records" tab.
3. If there are no records, click on the three dots in the top right corner and select Settings → Show hidden files.

Method 2: Through the File Manager

1. Open Mi File Manager (or any other conductor, such as Solid Explorer).
2. Activate the display of hidden files in the settings.
3. Cross the path. /storage/emulated/0/MIUI/sound_recorder/call_rec/.
4. Record files usually have names in format Call_YYYYMMDD_HHMMSS.amr.

Method 3: Search by date of creation

If you don’t remember the exact path, but know the approximate date of the conversation:

1. In the file manager, open a search (magnifying glass icon).
2. Enter the.amr or.mp3 extension.
3. Sort the results by date of change.

Check the permissions for the phone application

Clear the cache of the Records app

Make sure the recording function is enabled in the call settings

Try to find files via PC (plugging your phone as a USB-accumulator)-->

How to turn on call recording if the function is disabled

On the Redmi Note 9 Pro, recording conversations can be deactivated by default. To turn it on, follow the following steps:

For the standard "Phone" application:

1. Open the phone app.
2. Click on the three dots in the top right corner and select Settings.
3. Go to the "Call Recording" section.
4. Activate the "Record Calls" switch and select the mode: 📞 «All calls" - recording incoming and outgoing. 📱 «Only selected – manual selection of contacts. 🚫 «Disabled" - no recording is being made.

For EEA firmware (Europe):

If the settings don't include Call Record, your firmware has regional limitations.

• 🌍 Install a global firmware (Global) ROM) via Fastboot or Recovery.
• 📱 Use third-party applications (for example, ACR Call Recorder that bypasses restrictions.
• 🔧 Activate the hidden option through ADB (requires PC and debugging USB): adb shell settings put global call_recording_support 1

Recovery of Deleted Call Records

If you accidentally delete a recording of a conversation, you can try to restore it, and success depends on how long it has been since you deleted it and whether the phone has used new data recording operations (they can overwrite deleted files).

Method 1: Through the Mi File Manager Recycle Bin

The standard Xiaomi file manager has a Recycle Bin feature where files are stored for up to 30 days:

1. Open Mi File Manager.
2. Click on the basket icon in the lower menu.
3. Find deleted records (usually with the.amr extension) and restore them.

Method 2: Using PCs and recovery software

If the files are not in the basket, connect the phone to your computer and use specialized software:

Method 3: Through Mi Cloud Backup

If you have synced with Mi Cloud:

1. Go to https://i.mi.com and log in.
2. Open the section "Reserve copies» → «Call records».
3. Download the file you want (if it is in the archive).

⚠️ Warning: Don't install recovery software directly on your phone, they can overwrite deleted files. All operations are done via your PC, before you turn off writing new data to your device.

Automatically save records to the cloud

To avoid losing important conversations, it’s a good idea to set up automatic downloads to Mi Cloud or Google Drive, especially if you’re cleaning your phone’s memory frequently.

Synchronization with Mi Cloud:

1. Open your Settings → Xiaomi Account → Mi Cloud.
2. Make sure you are authorized.
3. Go to Backup and turn on the Call Records option.
4. Select the sync frequency: “Wi-Fi only” or “Wi-Fi and mobile network only”.

Alternative: Google Drive

If you are not using Mi Cloud, you can set up backups via Google Drive:

1. Install Google Drive from the Play Market.
2. Open it and go to Settings → Backup.
3. Enable the Autoboot option for the entries folder (for example, /MIUI/sound_recorder/call_rec/).

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Automatic cloud sync is the only reliable way to protect records from loss when your phone drops or breaks, but remember that the free Mi Cloud tariff offers only 5 GB, which may not be enough for long-term storage.

Frequent Mistakes and How to Avoid Them

The Redmi Note 9 Pro’s call records are often accompanied by common errors that cause data loss, and here are the most common ones and ways to prevent them:

• 🔄 Reset settings without backup: when resetting to factory settings, all local records are deleted. Always check if sync with the cloud is enabled before resetting.
• 📲 Using Memory Optimizers: Apps like Clean Master or Xiaomi’s built-in Security can delete “unnecessary” audio files. call_rec excepted.
• 🔋 Recording at low battery power: if the charge level is below 15%, the system can interrupt the recording.
• 📵 Lack of free space: MIUI Automatically deletes old records if the memory is less than 1 GB. Regularly clean the cache or transfer files to the cloud.

Another mistake is ignoring the notices of the record, and in some countries, it is mandatory to notify the person you are recording, and if you do not, the record may be declared inadmissible in court (relevant to business correspondence).

⚠️ Attention: Russia has had strict rules for recording telephone conversations since 2026, according to Art. 138 of the Criminal Code, recording without the consent of the interlocutor can be considered a violation of the confidentiality of correspondence if it is used to the detriment of a person.

FAQ: Answers to Frequent Questions