Where to save conversation records on Xiaomi: a complete guide to search and manage files

Why Xiaomi Call Records Are Hard to Find and How to Fix

You have enabled a recording of a conversation on Xiaomi Redmi Note 12 or POCO X5 Pro, but after the call is over you can’t find the file? This problem is familiar to many smartphone users on MIUI. The fact that the system stores audio files not in a standard gallery, but in hidden folders or cloud services – depending on the version of the firmware and settings of the Phone application.

In this article, we will analyze in detail all possible storage locations of records: from local directories. /MIUI/sound_recorder/ You will learn how to find files manually, why they may disappear after updating. MIUI, And if you lose your records, we'll give you instructions to restore them through adb or third-party utilities.

Particular attention will be paid to the differences between models: for example, on Xiaomi 13 Ultra with HyperOS, the path to files is different from Redmi. 10A on MIUI 12. We'll also explore why some records are saved in.amr and others are saved in.amr.mp3, How it affects the quality of the sound.

Standard folders for calling records in MIUI

By default, the Phone app (com.android.dialer) stores audio files in one of three folders of internal memory. The path depends on the MIUI version and device model:

• 📁 Main folder: /storage/emulated/0/MIUI/sound_recorder/call_rec/ — This is where most of the devices with MIUI 11–14 (For example, Redmi Note 11 Pro+ or POCO F4).
• 📁 An alternative path: /storage/emulated/0/Recordings/Call/ — It is used on some firmware for global versions (Xiaomi). 12T).
• 📁 For HyperOS: /storage/emulated/0/MIUI/voice_recorder/call/ — It is important for new devices (Xiaomi) 14, Redmi K70).

Files usually have names of the kind Call_20260515_143022_+79123456789.amr, where:

• 📅 20260515 - Record date (year, month, day);
• ⏰ 143022 – Time (hours, minutes, seconds);
• 📞 +79123456789 - Subscriber number (can be replaced by Unknown for hidden numbers).

To see hidden folders, enable system files to be displayed in any file manager (e.g., Mi File Explorer):

1. Open Files (com.mi.android.globalFileexplorer).
2. Tap it on three points (⋮) → Settings → Show hidden files.
3. Follow one of the paths mentioned above.

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If the folder sound_recorder empty, check the permissions of the phone application in Settings → Annexes → Permit management → Without access to memory, the records will not be saved.

Cloud services: how Xiaomi syncs records

Starting with MIUI 12.5, Xiaomi added integration of call records with the Mi Cloud, which means files can automatically upload to the cloud if:

• 🔄 Synchronization enabled in Settings → Xiaomi account → Mi Cloud → Synchronization → Call records.
• 📶 Device connected to Wi-Fi (mobile download disabled by default).
• 🔋 Battery charge above 20% (system limit to save energy).

To find records in the cloud:

1. Open your browser and go to i.mi.com (sign up with the same account as your phone).
2. Select the Call Records section (if not, your Mi Cloud version does not support this feature).
3. Download the necessary files or listen to them directly in the browser.

Important: Cloud records are only stored in the cloud for 30 days (for free accounts), and then they are automatically deleted, to save files forever:

• 💾 Download them to a PC or external drive.
• 🔄 Enable automatic download in Google Drive via Files by Google app.

Why records are missing and how to recover them

If the records files suddenly disappear, the reasons may be as follows:

To recover deleted records, try:

1. Check the Recycle Bin: In Mi File Explorer, open the Recycle Bin - files are stored there for 15 days.
2. File Scanner: Use DiskDigger or Recuva (on a PC with a connected phone in MTP mode).
3. ADB-Connect your phone to your PC and execute: adb shell su -c "find /data -name 'call_rec'" (rooting).

Set up automatic recording and backup

To avoid losing important conversations, set up automatic recording and reservations:

Enable automatic recording for all numbers|Set up exceptions for contacts from the "Favorites»|Select the format.mp3 (quality)|Activate booting in Mi Cloud|Limit the recording time (for example, 1 hour)-->

Step-by-step:

1. Open the phone app.
2. Tap it on three points (⋮) → Settings → Recording of conversations.
3. Enable the “Automatic Recording” option and select: 📞 All calls are recorded incoming and outgoing; 🔢 Only unknown numbers; 👥 Selected contacts (configure manually).

"The Recording Format"

.mp3

.amr

Synchronization with Mi Cloud

For additional protection:

• 🔄 Set up a weekly email submission via IFTTT Tasker.
• 💾 Use FolderSync to automatically download the folder call_rec Google Drive.

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The.amr format takes up 5-10 times less space than.mp3, but is of poorer quality. For important conversations (for example, legal ones), choose.mp3 with a bit rate of 128 kbps.

Features of recordings on different Xiaomi models

Recording performance and file storage depend on the device model and the MIUI/HyperOS version:

On HyperOS devices (such as Xiaomi 14 Ultra), the default records are encrypted and not accessible through the file manager.

1. Connect the phone to the PC.
2. Use the Mi PC Suite to export records through the Backup menu.
3. Or get root access and copy files from /data/user/0/com.android.dialer/app_callRec.

Budget models (Redmi A2, POCO C55) may not have a recording function at all, and use third-party applications such as:

• 🎤 Cube Call Recorder ACR (Supports cloud storage);
• 📱 Call Recorder by Lovekesh (rootless on Android 10)+);
• 🔊 Truecaller (built-in recording for premium users).

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On Android 12+ (MIUI 13+) devices, third-party call recording apps may not work due to Google restrictions, in which case use the built-in feature or get root rights.

Security and Legal Aspects of Recording Conversations

Before you turn on automatic recording, consider the legal nuances:

⚠️ Note: In Russia, recording of telephone conversations is allowed only with the consent of all participants (Article 23 of the Constitution of the Russian Federation, Art. 138 of the Criminal Code of the Russian Federation). The use of records in court without the consent of the interlocutor can be regarded as a violation of the secrecy of correspondence. Exception – if the conversation is conducted for official purposes (for example, to fix agreements with customers) and about this is warned in advance.

Recommendations for the legal use of records:

• 📢 Notify the person at the beginning of the conversation (for example: “The conversation is recorded to record the information»).
• 📝 Keep Consent: If the recording is for business, record the customer’s consent in a contract or chat.
• 🔒 Restrict access: Store files in encrypted archives (e.g.,.zip with password).

In some countries (e.g. the EU GDPR), the requirements are even stricter: the record is only allowed for legitimate purposes (e.g., order confirmation) and must be kept for no longer than necessary, and the violation can be fined up to 4% of the company’s annual turnover.

If you use records for work:

• 📋 Keep a log with the date, time and purpose of the entry.
• 🗑️ Delete files immediately after the goal is achieved (for example, after a dispute is resolved).
• 🔐 Use Mi Cloud with Two-Factor Authentication to Protect Against Leakage.

FAQ: Frequent questions about Xiaomi call records