Where to save records of conversations on Xiaomi Redmi: where to look for files and how to restore them

Why Call Records Are “Disappearing” From Your Phone and Where to Look for Them

You turned on a recording of a conversation on Xiaomi Redmi, but you can't find a file after the call is complete? This problem is familiar to many smartphone users on Xiaomi's MIUI shell, because the system stores audio files not in the standard Downloads or Music folder, but in hidden directories, the path to which depends on the firmware version and device model.

Moreover, since MIUI 12, Xiaomi has tightened its privacy policy: call records can be blocked by default for viewing through a standard file manager. And if you used third-party recording apps (such as Cube Call Recorder or ACR), files can end up in a very different folder — sometimes even on a memory card. In this article, we will analyze all possible storage locations, including hidden system directories, and learn how to recover lost records.

Before you start your search, check out two key points:

• 📱 Version. MIUI: The path to files is different in firmware MIUI 12/13/14. You can find the version in the settings → The phone. → Version. MIUI.
• 🎤 How to write: built-in Xiaomi feature or third-party app? The latter often create their own folders.

Standard folders for calling records in MIUI

If you have used the built-in recording feature (not available on all Redmi models due to legal restrictions), files are saved in one of the following directories:

On the Redmi Note. 10/11/12 and other models with MIUI 13+ The records can also be duplicated in the folder. /DCIM/CallRecordings/ — It's about optimizing the gallery.m4a or.amr and named by template: Call_YYYYMMDD_HHMMSS_number.

⚠️ Note: If you connect your phone to your computer MTP (file transfer mode), folder MIUI/sound_recorder You may not be able to see it in Windows Explorer. Use the file manager on your smartphone (e.g., Mi File Manager) or special utilities like FX File Explorer.

To see the hidden folders:

1. Open Files (standard Xiaomi app).
2. Slip on three dots in the upper right corner → Settings.
3. Activate the option to show hidden files.

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If the folder call_rec empty, check the directory. /storage/emulated/0/Download/CallRecordings/ — Sometimes files are saved when the work fails. MIUI.

Where to look for records if a third-party application was used

Call recording apps (e.g. Cube Call Recorder, ACR, Call Recorder by Lovekesh) create their own folders.

• 📁 /storage/emulated/0/CubeBackups/ — Cube Call Recorder (recording in format.mp3).
• 📁 /storage/emulated/0/CallRecordings/ — standard.
• 📁 /storage/emulated/0/Android/data/{name-packet}/files/ — for applications with isolated storage (e.g, ACR).
• 💾 /storage/XXXX-XXXX/CallRec/ — if the records are retained SD-map (where) XXXX-XXXX — card).

To find a folder of a particular application:

1. Open Settings → Applications → Application Management.
2. Select a recorder app (such as Cube Call Recorder).
3. Slip on the Warehouse → at the bottom will be the path to the data.

If the recording was done via Google Drive or another cloud, the files may not be in local storage.

• 🌐 Call Recordings folder in Google Drive (if synchronization was enabled).
• 📱 Bin section in the cloud service - records can get there automatically.

Why records are not saved: common reasons

Sometimes users find that the call record doesn't start or the file isn't saved, and here are the key reasons and solutions:

• 🚫 Legal restrictions: In some countries (e.g. EU), recording calls without consent is prohibited. Xiaomi can block the feature at the firmware level. Solution: use third-party applications with support for hands-free mode".
• 🔇 No Recording Rights: Starting with Android 10, Applications require special permission RECORD_AUDIO. Check the permission settings for the recorder app.
• 📵 Failure to work MIUI: If the recording is interrupted, the file can be saved as empty (size) 0 Solution: restart your phone and check the folder. /MIUI/sound_recorder/temp/ — Sometimes there are temporary files.
• 🔋 Optimizing the battery: MIUI It can pause the recorder in the background. → Battery → Optimizing the battery.

A critical feature of MIUI 14 is that if you have enabled Privacy Protection in your call recording settings, files are encrypted and no longer accessible for viewing without a password. To disable encryption, go to Settings → Privacy → Call Recording → Recording Protection and deactivate the option.

⚠️ Note: Redmi with MediaTek processors (e.g. Redmi) 9A/10A) In-built call recording may not work due to the limitations of the chipset, in which case use applications that support recording via the speaker (e.g. Boldbeast Recorder).

Make sure the recording function is allowed in the phone settings |

Grant the app rights to record sound and access the storage |

Disable battery optimization for recorder app |

Check the free space on the device (minimum 500 MB)-->

How to Recover Deleted Call Records

If you accidentally delete a record, you can restore it within 30 days (provided that the disk space has not been overwritten).

1.Recovery through MIUI basket

In the firmware MIUI 12+ has a built-in basket for files:

1. Open the Files app.
2. Go to the basket section (the icon in the bottom menu).
3. Find deleted records (filter by date or name) Call_*.m4a).
4. Select files and click Restore.

2. Use of third-party utilities

If the cart is empty, try the recovery software:

• 🛠️ DiskDigger (no root rights required, but only restores thumbnails for audio).
• 🛠️ Recuva (works by connecting your phone to your PC in mode) MTP).
• 🛠️ EaseUS MobiSaver (paid version supports deep scanning).

For maximum chance of recovery:

• 📵 Do not write new files to your device.
• 🔌 Connect your phone to your PC and scan your internal memory directly (not through the computer). MTP).
• 🔍 Look for files with extensions.m4a,.amr,.3gp.

⚠️ Note: If you use Redmi with an unlocked bootloader and custom firmware, the chances of recovery are lower - many custom cores do not support low-level storage access. TWRP.

How to transfer call records to your computer or cloud

To avoid losing important records, it is recommended to regularly copy them to the PC or the cloud.

Method 1: Transmission via USB (MTP)

1. Connect Redmi to your computer via USB-cable.
2. In the phone notification curtain, select File Transfer (MTP) mode.
3. On a PC, open the Explorer and go to the entries folder (see section above).
4. Copy files to any directory on your computer.

Method 2: Synchronize with Google Drive

Automatic upload of records to the cloud:

1. Install Google Drive from the Play Market.
2. Open the application → Menu → Settings → Backup.
3. Turn on the Autoboot option and select the folder with records.

Method 3: Sending through messengers

For the fast transfer of several files:

• 📎 Open the entry in the file manager, tap Share.
• 💬 Select the messenger (Telegram, WhatsApp) and send the file to yourself.
• 🖥️ Download the recording on PC through the web version of the messenger.

Important: When you send files via instant messengers, you can compress them (especially on WhatsApp). To maintain the original quality, use Telegram (send as a File, not as an Audio).

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The most reliable way to store records is automatic synchronization with the cloud (Google Drive, Dropbox) or regular copying to a PC. Local storage of a smartphone is vulnerable to failures and accidental deletion.

Call Recording Settings in MIUI: What Can Be Changed

Xiaomi allows you to customize the recording options depending on the model and firmware version.

Redmi with MIUI 14 has a Scheduled Record option, which allows you to set up automatic call recordings from certain contacts or at a given time to activate:

1. Go to Settings → Call Record → Schedule.
2. Add a rule by specifying the contact or time interval.
3. Select Action: Always write or ask before recording.

If your firmware doesn’t have a built-in recording feature, install a third-party app (like Cube Call Recorder) and set it up in a similar way. Note: Some apps require root rights to record calls on Android 10+ devices.

FAQ: Frequent questions about call records on Xiaomi Redmi