Where to save the records of calls on Xiaomi smartphones: a complete guide to search and manage files

Have you turned on a conversation record on your Xiaomi but can't find a file in your phone's memory? Or suddenly you find that the records take up gigabytes of space but don't know how to safely delete them? This problem is familiar to many users of Redmi, POCO or Black Shark smartphones - standard MIUI tools are not always obvious, and the ways to store files vary depending on the firmware version.

In this article, we’ll take a look at all possible locations for storing call records on Xiaomi devices (including hidden folders), explain why files can “disappear” after a system update, and show you how to manage them through built-in and third-party tools. Particular attention will be paid to the difference between recordings made through the standard application “Phone” and third-party programs like Cube Call Recorder or other programs. ACR — It's critical for file search.

1. Standard place of storage of records in MIUI

By default, Xiaomi smartphones (starting with MIUI 10 and later) store conversation records in a secure system folder.The path depends on the firmware version and device model, but most often it is:

• 📁 /storage/emulated/0/MIUI/sound_recorder/call_rec/ — main folder for the Redmi Note 10/11/12, POCO X3/X4/X5 other modern models.
• 📁 /storage/emulated/0/Recordings/CallRecord/ — alternative path for some regions (e.g. global firmware).
• 📁 /storage/emulated/0/Android/data/com.android.incallui/files/ — hidden folder for records made through the system application "Phone».

Important: these folders can be hidden from the user in a standard file manager. To see them, turn on the display of hidden files in the Explorer settings (in Mi File Explorer this is done through three dots in the upper right corner → Settings → Show hidden files).

⚠️ Note: If you connect your phone to your computer through USB, folder MIUI/sound_recorder It may not be displayed even when file transfer mode is enabled. MIUI The solution is to use the file manager directly on your phone or ADB-team.

Record files are usually.amr or.mp3 formats and are named by the template:

• 📄 CallRecord_YYYYMMDD_HHMMSS.amr — standard-record.
• 📄 INCALL_XXXXXXXXXX_YYYYMMDD_HHMMSS.mp3 — if the recording was made through the application "Phone" (where XXXXXXXXXX — subscriber number).

2 Why records can "disappear" and how to recover them

Users often experience a situation where records suddenly disappear from the folder.

If the records are missing after the update, try the following trick:

1. Install a file manager with root permissions (such as FX File Explorer).
2. Go to /data/user/0/com.android.incallui/files/ – sometimes the files are duplicated there.
3. Copy them to a safe place (for example, a memory card).

adb pull /sdcard/MIUI/sound_recorder/call_rec/ C:\Backup\CallRecords\


adb shell "cp -r /sdcard/MIUI/sound_recorder/call_rec/ /sdcard/Backup/"

3 How to transfer records to a computer or cloud

Moving records from Xiaomi to the PC or cloud is nuanced by the limitations of MIUI. Here are the working ways:

Method 1: Through a file manager (without root)

If you can see the folder in Mi File Explorer:

1. Open the guide and find it. /storage/emulated/0/MIUI/sound_recorder/call_rec/.
2. Select the files you need, click “More” → “Copy”.
3. Insert them into a folder on a memory card or into the cloud (e.g. Google Drive via an app).

Method 2: Through ADB (if files are hidden)

If the folder is not displayed:

1. Connect your phone to a PC with USB debugging enabled (Settings → About Phone → MIUI Version → 7 times click to turn on Developer Mode, then Additional → For Developers → Debugging over USB).
2. Open the command line on PC and execute: adb pull /sdcard/MIUI/sound_recorder/call_rec/ C:\CallRecords\

Method 3: Automatic synchronization with the cloud

To automatically save the data to the cloud:

• 🌥️ Set up autoboot in Google Drive: Open the app → «+» → «Download» → select a folder call_rec.
• 🌥️ Use Mi Cloud: Settings → Xiaomi account → Mi Cloud → Backup → Enable "Talk Records" (not available on all models).

Check the folder's visibility call_rec conductor|Make a backup copy to the memory card|Use it. ADB, if the files are hidden|Encrypt important records before uploading to the cloud-->

4.How to manage records through the Phone application

The standard Phone app (com.android.dialer) has a built-in record manager, but it doesn't work on all firmware.

1. Open the phone app.
2. Go to the Journal → Entries (or click on the three dots in the upper right corner → “Talk Records”).
3. Here you will see a list of all saved conversations with the option of listening, deleting or exporting.

If there is no "Record" item:

• 🔧 Check the recording settings: Settings → Recording of conversations → Enable the option "Show journal entries».
• 🔧 Update the Phone app via Google Play (for global firmware).

⚠️ Note: Some models (e.g. Redmi Note) 9 Pro MIUI 12.5) The phone records are saved in the /storage/emulated/0/Android/data/com.android.incallui/files/CallRecordings/. This folder is not available without root rights, but files can be exported through the application itself (long press on the record). → «Export»).

5. entries from third-party applications (Cube ACR, Boldbeast, etc.)

If you use third-party software to record calls (such as Cube Call Recorder ACR, Boldbeast or Call Recorder by Lovekush), the storage paths will be different.

Features of third-party applications:

• 🔄 Cube ACR Allows you to automatically download records to Google Drive or Dropbox.
• 🔊 Boldbeast supports recording from both sides of the conversation even on Android 10 devices+ (standardized MIUI frequently blocked).
• 📱 In Truecaller, records are stored in the account cloud, they can be downloaded through the web version of the service.

6 How to clean up a place occupied by records

Call records can take up gigabytes of memory, especially if you make frequent calls at work. Here's how to safely delete them:

Method 1: Through the Phone App

If the recordings are made in the standard way:

1. Open the phone → “Journal” → “Records”.
2. Press three points. → «Delete everything or select specific files.

Method 2: Through the File Manager

For manual cleaning:

1. Open the Mi File Explorer and go to the /storage/emulated/0/MIUI/sound_recorder/call_rec/.
2. Select the unnecessary files and delete them.
3. Clean the basket (in the conductor, click on the basket icon → “Clean”).

Method 3: Through storage settings

If you don't know where to look:

1. Go to Settings. → Warehouse.
2. Click on “Audio” or “Other Files”.
3. Find the file. call_rec Or call records and clean it up.

⚠️ Note: Delete files through system tools (e.g. Settings) → Warehouse → Clearing) may cause loss of records without recovery. Always check the contents of the folder before mass deletion.

💡

Before deleting records, export important conversations to the cloud or PC. Restore deleted files from the folder call_rec practically impossible — MIUI Uses secure erasure of data.

7. Call recording settings in MIUI: where to turn on and off

To manage the recording of conversations on Xiaomi, use the following ways:

• 📞 Enable recording for all calls: Settings → Annexes → Phone. → Recording of conversations → Enable the option "Automatic recording».
• 🔕 Selective recording: During the call, click on the microphone icon in the call interface.
• 📁 Change the save location: In the same recording settings, you can select "Device Memory" or "Memory Card" (if supported).
• 🔒 Record protection: C Settings → Recording of conversations → You can also set a password for accessing files.

On some models (such as the Xiaomi 13 Pro), the recording option is hidden due to regional restrictions.

1. Install Activity Launcher from Google Play.
2. Find the activity com.android.incallui.CallRecordSettingsActivity and run it.
3. Enable the entry in the menu that opens.

FAQ: Frequent questions about Xiaomi call records