Have you turned on a call recording on your Xiaomi Redmi but can't find the file? Or suddenly you find that the old records are gone after the MIUI update? The problem with finding audio calls is one of the most common among Xiaomi smartphone owners. The fact is that the system can save them in different places depending on the firmware version, the phone model and even regional settings.
In this article, we will not just list the standard storage paths, but will analyze all possible scenarios: from obvious folders in internal memory to hidden system directories, where a record can “fly” after resetting settings or transferring to the system. SD-You'll also know why. MIUI Sometimes it hides files from the user and how to recover them if they suddenly disappear.
Standard ways to save records on Xiaomi Redmi
In most cases, call records on Xiaomi Redmi (regardless of model – be it Redmi Note 12, Redmi 10 or POCO X5) are saved in one of two folders:
- 📁 Internal memory. → MIUI/sound_recorder/call_rec — The main place for recordings made through the standard Dictator app or the built-in call recording feature.
- 📁 Internal memory. → Recordings/Call — alternative paths used in some versions MIUI 13/14.
But there are nuances:
- 🔄 On Redmi with MIUI 12.5 and older records can be automatically sorted by date in subfolders (e.g, call_rec/2026-05).
- 📱 If you use a third-party recording app (such as Cube Call Recorder or a Cube Call Recorder) ACR), files are often placed in /Android/media/[annex].
- 💾 When transferring to SD-map may change the path to /storage/XXXX-XXXX/MIUI/sound_recorder, where XXXX-XXXX — identifier of your memory card.
To quickly check these folders:
- Open the Files app** (Blue folder icon).
- Go to the Category → Audio or Device tab.
- Enable the display of hidden files (three dots in the upper right corner → “Show hidden files”).
⚠️ Note: If you connect your phone to your computer MTP (File transfer mode) and have not seen the folder MIUI, Check the settings for displaying hidden elements in the conductor Windows/macOS. V MIUI This folder by default can be hidden from prying eyes.
Why Call Records Are Disappearing or Not Saved
Xiaomi Redmi users often find that records are not saved at all or disappear after a while.
| Problem. | Reason. | Decision |
|---|---|---|
| Records are not retained. | There is no recording permission for the “Phone” or “Dictophon” application | Go to Settings → Applications → Application Management → Phone → Permissions and turn on “Sound Recording” |
| Files disappear after rebooting | Autoclean function in MIUI (deletes old files if memory is not enough) | Turn off the Settings. → Memory. → Autocleaning → Exceptions and add a folder call_rec |
| Records are cut or interrupted | Limit the recording duration in the settings (default – 30 minutes) | In the Dictator app, click ⚙️ → «Max. Duration of recording» → Choose "No limitation» |
| Files are available, but they are not reproduced. | File system damage or incompatible format (.amr instead of.mp3) | Try playing through VLC Player or converting the format with AudioConverter |
A critical feature of MIUI is that if you have enabled device encryption, call records can be stored encrypted and not available without unlocking your phone, including Redmi models with MIUI 14 and newer Android 13+.
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If the records are missing after the MIUI update, check the /MIUI/backup/OldFiles/ folder – sometimes the system transfers the old data there before the upgrade.
How to find records through a computer (step-by-step instructions)
If you can’t find files directly on your phone, connect Redmi to your PC and follow this instruction:
Connect your phone to your computer through USB-cable MTP)|Open “This Computer” and select your Redmi|Go to the folder Internal drive → MIUI → sound_recorder → call_rec|If the folder is not, check it. Recordings/Call or Android/media/com.miui.voiceassist|Copy the necessary files on the PC for backup-->
On Windows:
- 🖥️ Open the Conductor (Win) + E).
- 🔍 In the search bar, type.amr or.mp3 — These are extensions that are used MIUI record.
- 📂 If the search did not give anything, turn on the display of hidden and system files: → Hidden elements.
On macOS:
- 🍎 Use Android File Transfer (the official application from Google).
- 🔍 In the Finder search bar, type type:audio created:today (replace today by the desired date).
⚠️ Note: If your phone requests permission to access files when connecting to your PC, select “Always Allow for this device”** or folders may not show up.
Hidden system folders: where else can the records “hide”
In some cases, MIUI keeps call records in non-obvious places, especially if you:
- 🔄 Updated firmware with MIUI 11 on MIUI 13+.
Check out these hidden paths:
/data/user/0/com.android.dialer/cache/recordings/
/data/media/0/MIUI/sound_recorder/backup/
/storage/emulated/0/Android/data/com.miui.voiceassist/files/Access to /data/... folders is only possible with root rights or through ADB. If you don’t have root access, try the following method:
How to view hidden folders without root
If you are using Google Drive or Mi Cloud for backup, check:
- 🌐 In the web version of Mi Cloud (i.mi.com) section "Records" or "Audio».
- 📁 In the Google Drive folder Backups → [device-name] → CallRecordings.
How to Recover Deleted Call Records on Redmi
If the records are gone, don't panic, and you can recover them in a number of ways:
- Recycle Bin Check: MIUI has a built-in file basket. Open Files → Recycle Bin app and find audio files with the.amr or.mp3 extension.
- Recovery software: Use DiskDigger, Recuva (for PC) or Undeleter. Important: Do not write new files to your phone until you recover! 💡The faster you start recovering from deletion, the better the chances of returning files.Every new record or application installation reduces the likelihood of success.
- MIUI backups: If you have enabled cloud backup, check Settings → About Phone → Backup and Reset → Local Backups.
For recovery via ADB (if you are familiar with the command line):
adb shell
su
find /data -name ".amr" -o -name ".mp3" | grep -i callThis team will find all audio files with a call mention in the name.
⚠️ Note: If you are using Xiaomi Redmi with Android 12+, Standard recovery methods may not work because of the encryption of metadata, and only a backup in the cloud will help.
Call Recording Settings: How to Avoid Losing Files in the Future
To prevent the recordings from disappearing, set up MIUI correctly:
- 📍 Change the save location: Open the "Dictophon» → ⚙️ → «Place of preservation" and select SD-map (if installed) or cloud.
- 🔕 Turn off autocleaning: Go to Settings → Memory. → Autoclean and add a folder call_rec excepted.
- 🔄 Set up automatic backup: Enable sync with Mi Cloud or Google Drive in Xiaomi account settings.
- 📵 Check App Permissions: Make sure that Phone and Recorder have rights to record sound, store files, and work in the background.
For Redmi models with MIUI 14 and later, there is a hidden setting that limits the recording time to turn it off:
- Enter the code ##6484## in the Phone app (test menu will open).
- Select Audio → Call Record Settings.
- Install Max Record Time on Unlimited.
Frequent mistakes and how to fix them
Even after you set it up properly, the records may not be saved.-5 Mistakes of Xiaomi Redmi Users and Their Solutions:
| Mistake. | Reason. | How to fix it |
|---|---|---|
| Recording is interrupted in 5 minutes. | Limiting energy saving for Dictophone | In the battery settings add "Dictophone" in the exception of optimization |
| Files are saved but empty (0 KB) | Conflict with a cache cleaner application (e.g. Clean Master) | Remove third-party cleaners or add "Dictophone" in their exclusion |
| The recording works only on speakerphone. | Android Restrictions on Recording Conversations Through a Microphone | Use applications like ACR that bypass this limitation. |
| File Names – a set of digits (e.g. 1689234567.amr) | Failure to keep time stamps while maintaining | Rename files manually or use Bulk Rename Utility |
| Records are saved, but without sound. | Problem with microphone or audio codec | Check the microphone in the “Dictator” or reset the sound settings in Settings → Sound |
If none of these methods worked, try resetting the phone app settings**:
- Go to Settings → Applications → Application Management → Phone.
- Press Warehouse. → Clear the data.
- Reboot your phone and try to record the conversation again.