Where Xiaomi Stores Phone Records: Search, Export, and Recovery

Are you looking for where Xiaomi stores conversation records but can’t find a folder with audio files? Or accidentally deleted an important call and want to restore it? In this article, we’ll look at all the possible ways to search for records, from standard MIUI tools to hidden system folders and third-party applications.

Xiaomi, Redmi and POCO automatically store call records if the feature is enabled in the phone’s settings, but the location of these files depends on the firmware version, device model, and even regional settings, and we’ll tell you where to look for records, how to transfer them to your computer, and what to do if they disappear after an update or reset.

Important: If you use third-party recording apps (such as Cube Call Recorder or ACR), files can be stored in other folders, as we’ll discuss below.

1. Standard place of storage of records in MIUI

In the firmware MIUI (version 12–14) Default call records are saved in the system folder MIUI/sound_recorder. However, the path may vary depending on the model and version of Android:

• 📁 Open File Manager app on your Xiaomi.
• 🔍 Go to the Internal Memory section → MIUI → sound_recorder.
• 🎧 You will see files with the.amr extension or.mp3 — That's the recording of conversations.
• 📅 File names usually contain the date and time of the call (e.g, call_20260515_143022.amr).

If the folders sound_recorder No, check out the alternatives:

• Internal Storage → Recordings → Call (on some POCO models)
• MIUI → voice_recorder (If the recordings are saved as voice notes).

⚠️ Attention: On devices with Android 13+ and MIUI 14 Access to system folders may be restricted. If you can't see files, turn on the display of hidden folders in the File Manager settings (three dots) → Settings → Show hidden files).

To quickly find records, use the search in the file manager: type in the search bar.amr or call_. This will help filter all audio files of calls.

2. How to enable call recording if the function is disabled

If you didn't find the recording, maybe the recording function just isn't activated. In MIUI, you can turn it on in two ways:

Method 1: Through phone settings

1. Open the phone application (Dialer).
2. Press three points (⋮) in the upper right corner and select Settings.
3. Go to the section Recording conversations (or Call Recording in English firmware).
4. Enable the option to Record all calls or select Record only selected ones.

Method 2: Hidden menu (for some regions)

On some Xiaomi devices (especially in India), the call recording is hidden due to local laws.

1. Enter the phone code in the app: ##284##
2. In the menu that opens, select Call Recording and enable the function.

Once turned on, all new calls will automatically be saved in the folder. sound_recorder.

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If the recording option is not in the settings, check regional restrictions. Some firmware for Europe and the United States has blocked the recording of calls at the software level, in which case the installation of alternative firmware (for example, Xiaomi.EU) or the use of third-party applications will help.

3. Where to look for records if a third-party application is used

If you have installed applications to record calls (such as Cube Call Recorder, ACR, or Boldbeast), the files are stored in other folders.

If you don't remember which app you used, check all the folders listed, and you can also search for keywords:

• 🔍 Enter the file manager recording or call_.
• 🔍 Check Download and Documents folders – some apps save records there.

Important: Third-party apps may not work on Android 10+ due to Google’s restrictions on recording calls, which will require root access or special settings in the app (for example, enabling recording via speakerphone).

4. How to export records to a computer or cloud

The records you find can be transferred to the PC, to the cloud, or sent via messenger, and here are all the ways you can:

Method 1: Through USB-cable

1. Connect Xiaomi to your computer via USB.
2. Select File Transfer (MTP) mode in the notification on your phone.
3. On PC, open the Internal Memory folder → MIUI → sound_recorder (or another place where files are stored).
4. Copy the required records to the computer.

Method 2: Through cloud services

• 🌥️ Google Drive: Download files manually through the app or enable automatic folder sync sound_recorder.
• ☁️ Mi Cloud: In Xiaomi settings, enable media backup (but call records don’t always get there).
• 📤 Telegram: Send files to yourself in Save Messages – they will be accessible from any device.

Method 3: Through FTP-server (for advanced users)

If you need to transfer a lot of files, you can start FTP-phone-side:

1. Install the FX File Explorer or Solid Explorer app.
2. Enable a function in it. FTP-server (usually in the side menu).
3. Connect to the server from your PC via browser or FileZilla using the specified IP-address.

Check the free space on your phone and PC

Connect. USB-cable (preferably original)

Unlock the phone screen before connecting

Copy files into a separate folder on your PC for backup-->

5 What to do if the call records are missing

If the folder with the records is empty or the files have been deleted, try the following recovery methods:

Method 1: Checking the basket

In MIUI, deleted files can stay in the Recycle Bin for up to 30 days:

1. Open the Files → Recycle Bin.
2. Find records with the.amr or.mp3 extension.
3. Restore them by clicking on the file and selecting Restore.

Method 2: Recovery through Apps

If files have been permanently deleted, use recovery software:

• 📱 DiskDigger (for Android) – scans internal memory for deleted audio files.
• 💻 Recuva or EaseUS Data Recovery (for PC) – if the phone is connected as a drive.

When restoring, consider:

• ❌ Do not save new files to your phone until you recover them – they can overwrite deleted records.
• ⚡ The faster you start recovery, the better the chances of returning files.

Method 3: Verification of backup copies

If you have previously done a backup through Mi Cloud or Google Drive:

1. Go to Settings → Accounts → Mi Cloud → Data Recovery.
2. Select a backup copy made before deleting the records.
3. Restore only multimedia or sample files.

⚠️ Warning: Backup recovery will overwrite current data on your phone. Pre-copy important files to your PC or cloud.

6. How to protect records from future loss

To avoid losing important conversations, follow these guidelines:

• 🔄 Automatic Export: Set up folder synchronization sound_recorder with Google Drive or Dropbox.
• 📁 Backups: Regularly copy records to a PC or external drive.
• 🔒 Delete Protection: Move important files to secure folders (e.g., Private in Xiaomi Files).
• 📲 Third-party apps: Use cloud-based recorders (e.g. Cube Call Recorder with Google Drive autoload).

You can also set up automatic mailing of email messages:

1. Install the Automate or Tasker app.
2. Create a task: when a new file appears in sound_recorder send it to your mail.

If you often record important conversations (for example, for work), consider buying a voice recorder with automatic Bluetooth call recording, which is more reliable than relying on built-in smartphone features.

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The most reliable way to save records is a combination of local storage + cloud backup, for example: files are stored on your phone, but once a week are automatically copied to Google Drive.

7. Frequent problems and their solutions

When you work with Xiaomi call records, users encounter common mistakes. Here's how to fix them:

If after the MIUI update, the records are no longer saved:

1. Check the permissions for the Phone application in Settings → Apps → Permissions.
2. Reset the settings of the Phone application (in the same application settings).
3. Install an alternative dialer (like Google Phone) if the entries feature is available.

FAQ: Answers to Frequent Questions