Where on Xiaomi Redmi Note 9 Pro stored conversation records: all ways to search and restore

Xiaomi Redmi Note 9 Pro is one of the most popular mid-range smartphones, but even its owners sometimes face a problem: where do phone records go? official documentation MIUI does not always give a clear answer, and standard applications for recording calls (for example, built-in recorder or Recording conversations) can save files in non-obvious places. In this article, we will analyze all possible locations for storing records — from visible folders to system directories, and also explain how to recover deleted files and why they can suddenly disappear.

It is important to understand that storage depends on three factors: the MIUI version (the Redmi Note 9 Pro originally installed MIUI 11, but many users have upgraded to MIUI 12/13/14), the application used for recording and security settings. For example, in some regions, the default recording of conversations is disabled due to legal restrictions, and files can be encrypted or hidden from the user. We tested all current scenarios and collected data into a single instruction.

1. Standard places for storing conversation records

If you use Xiaomi’s built-in recording tools, files are most often stored in one of the following folders, and can be checked through any file manager (e.g., standard Files or Mi File Explorer).

• 📁 Internal memory: /storage/emulated/0/MIUI/sound_recorder/call_rec/ — Standard directory for records made through the system application Recording conversations (not available in all regions).
• 📁 Records folder": /storage/emulated/0/Recordings/Call/ — alternative path that appears after updating to MIUI 12+.
• 📁 Dictaphone: /storage/emulated/0/Recorder/ — here records are saved if you used the Dictaphone app to manually record a call (for example, via speakerphone).
• 📁 Cash app: /data/data/com.android.incallui/files/ — Temporary Record Files (Available with root rights only).

To find these folders quickly:

1. Open the Files app (the folder icon on the home screen).
2. Go to the Category tab → Audio.
3. In the list, find files with the.m4a,.mp3 or.amr extension – these are conversation records.

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If you don't have a folder, check your recording settings. In some Xiaomi firmware, the feature is disabled by default. Go to Settings → Apps → Permissions → Microphone and enable access for Phone or Recorder.

2. Cloud services: where else records can be stored

Xiaomi is actively integrating its devices with cloud services, so conversation records can automatically sync to:

• ☁️ Mi Cloud: If Backup is enabled in Settings → Xiaomi account → Mi Cloud. Records are stored in the Records section or Other files.
• ☁️ Google Drive: If you use third-party recording apps (like Cube Call Recorder), they can save files to Google Drive → My files. → AppData.
• ☁️ OneDrive/Dropbox: Rarely, but some apps offer to save records directly to these services.

To check out Mi Cloud:

1. Open your Settings → Xiaomi Account → Mi Cloud.
2. Select Storage Management.
3. Scroll down to the Other Files or Records section.

Note that files in the cloud may be in your dataset, for example, an hour of writing in.m4a format weighs ~30-50 MB. If the Mi Cloud limit (5 GB free) is filled, new records will no longer sync.

3. Hidden folders and system directories

Some records (especially those made through third-party apps or incognito mode) can be stored in hidden folders to be seen:

1. Open Files → click on three dots in the upper right corner → Settings.
2. Enable the option to show hidden files.
3. Check the following paths: /storage/emulated/0/Android/data/com.miui.voiceassist/files/ – voice assistant recordings. /storage/emulated/0/Android/obb/com.app.name/ – cache of some applications for writing. /data/media/0/ – an alternative path to internal memory (requires root).

Note: files in /data/ can be encrypted. If you can't see them through a standard Explorer, try connecting your phone to your PC and using ADB or Root Explorer.

4.Why conversation records may disappear

Redmi Note 9 Pro users often complain that records suddenly disappear, and here are the main reasons and ways to eliminate them:

• 🔄 Autocleaning: in Settings → Warehouse → Cleanup can be enabled with the option to delete old records.
• 📱 Update MIUI: after major updates (e.g., with the MIUI 11 on MIUI 12) folder paths may change. Check the new directories from the first section.
• 🔒 Encryption: if the phone is encrypted (included in Settings) → Security → Encryption, records may not be available without a password.
• 🗑️ Application errors: third-party recorders (e.g, ACR or Boldbeast) sometimes save files to temporary folders that are cleared when rebooted.

If the records are lost after resetting, you can only restore them through specialized utilities like DiskDigger or Recuva (when connecting your phone to a PC), note that the chances of recovery depend on how much data was written on top of the deleted files.

⚠️ Attention: Redmi Note 9 Pro with MIUI 13+ The built-in conversation record may be blocked because of privacy policy. If the option to record conversations has disappeared from the phone menu, it's not a bug, but a limitation for your region. Solution: install a third-party app (like Cube Call Recorder) and set it up manually.

5. How to transfer recordings to another medium

If the phone’s internal memory is full, the records can be transferred to the phone. SD-A map or a computer:

Copy files from the folder /MIUI/sound_recorder/call_rec/ elsewhere|Check the file format (supported.mp3,.m4a,.wav)|Use a supportive conductor MTP (For example, Total Commander)|For SD-maps: format it in FAT32 exFAT

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For PC portability:

1. Connect the Redmi Note 9 Pro to your computer USB-cable.
2. Select File Transfer (MTP) mode in the phone notification curtain.
3. Open this computer. → Find the Redmi Note 9 Pro device.
4. Go to the Internal Storage folder → MIUI → sound_recorder → call_rec.
5. Copy the files to the PC drive.

If the phone is not detected by the computer:

• Install Mi PC Suite drivers from the official website.
• Try another one. USB-cable (preferably original).
• Enable USB Debugging in Settings → About Phone → MIUI Version (click 7 times on MIUI Version, then go back to Additional Settings → For Developers).

6.Recovery of deleted records

If the records were deleted accidentally, you can try to restore them, and success depends on how long it has been since the deletion and how much memory the phone has been using.

Recovery methods:

1. Through Mi Cloud: If sync was enabled, check the Recycle Bin in the cloud (files are stored there for 30 days).
2. With DiskDigger: Install the app from Google Play. Select Full crawl (requires root for deep search). Filter the results from the.m4a,.mp3 extensions.
3. Using PC: Use Recuva or EaseUS Data Recovery (plug your phone in MTP mode).

⚠️ Warning: Don't install recovery software on the same memory where the records were stored! This reduces the chances of success. SD-card.

Critical point: if you have enabled phone encryption (in Settings → Security), it will be impossible to recover deleted records without a password - they are encrypted at the file system level.

7. Set up automatic recording of conversations

If you want all calls recorded automatically, set this up manually:

For built-in recorder (if available):

1. Open the Phone app.
2. Click on three points → Settings → Record conversations.
3. Enable the option of Automatic Recording.
4. Choose which calls to record: All, outgoing or incoming only.

For third-party applications (such as Cube Call Recorder):

1. Install the app from Google Play.
2. Launch and provide all necessary permissions (microphone, access to calls).
3. In the settings, select the write format (MP3 or AMR) and the folder to save.
4. Activate the Auto Record option.

Note: Some apps (e.g. Boldbeast) require additional settings to work properly on Xiaomi:

• Enable VoIP Recording Mode (if calls are not recorded).
• Turn off Battery Optimization for the application in Settings → Applications → Battery Management.

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On the Redmi Note 9 Pro with MIUI 12+, the built-in conversation recording can conflict with third-party apps. If recordings are interrupted, turn off the system recorder in your phone settings.

FAQ: Frequent questions about recording conversations