Send an error report to Xiaomi: what it is, why it is necessary and how to do it correctly

Xiaomi’s smartphones, smartwatches and other appliances run on the branded MIUI shell, which is regularly updated. However, even the latest versions of the firmware can experience failures, from minor interface bugs to critical bugs that lead to a device reboot, in which cases the company asks users to send error reports — this helps engineers identify and fix problems faster.

But what exactly is behind this feature? Why is Xiaomi so active in asking users to share bug information, and how to properly design a report so that it really helps developers? In this article, we will look at all the nuances: from the types of errors that should be fixed, to step-by-step instructions for sending through different channels, and also tell you what to do if the system ignores your complaints or the report “hangs” during the boot phase.

Spoiler: It takes 2-3 minutes to send a report, but it can save you and thousands of other users hours of nerves. Let's get a sense of how it works from the inside out.

What is Xiaomi’s Error Report and Why You Need It

A bug report is an automatically or manually generated file containing data about a device malfunction.

  • 📱 System logs – A record of events preceding the error (e.g., which applications worked, which commands were executed).
  • 🔧 Technical parameters: version MIUI, device model, battery level, memory status.
  • 📝 Description of the problem from the user (if added manually).
  • 🖥️ Screenshots or videos (if available).

Why is this important to Xiaomi? the company uses reports to:

  1. Mass bug detection – if the same bug is repeated by thousands of users, it will be prioritized for correction in the next update.
  2. MIUI Beta Testing – Reports from MIUI Beta program participants help to “catch” critical errors before the release of stable firmware.
  3. Compatibility analysis with third-party applications (for example, if the game only crashes on certain models).

Error reports are not just a “support complaint,” but a technical tool to improve the software, and the more accurate you describe the problem, the more likely you are to fix it in the next patch.

📊 Have you ever sent an error report to Xiaomi?
Yeah, a few times.
Only if the device is not working at all.
No, I didn't know how to do that.
No, I don't see the point.

What mistakes should be sent and which should not be sent

Not all failures deserve the attention of Xiaomi engineers, but here are the types of errors that are definitely worth reporting:

  • 🔄 Cyclical restart (bootloop) – the device is turned on, shows the logo MIUI and off again.
  • 📵 Loss of network: mobile internet or Wi-Fi is lost for no apparent reason.
  • 🎮 Application departures: Games or programs are closed with an error (e.g., Application Stopped»).
  • 🔋 Abnormal battery consumption (e.g., charge drops 30% per hour in standby mode).
  • 🖥️ Artifacts on the screen: stripes, flickering, incorrect display of colors.

Here's what you shouldn't send:

  • ❌ Slow operation of the device after 2+ years of use (this is the natural ageing of iron).
  • ❌ Problems with one particular application (better write it to developers).
  • ❌ Minor design bugs (for example, indentation mismatch in the menu).

⚠️ Note: If the error only occurs after installing custom firmware or root rights, the report is useless – Xiaomi does not support modified systems.

Before submitting the report, try to reproduce the problem:

  1. Reset the device.
  2. Check if the error is repeated in Safe Mode (press the power button → Safe Mode).
  3. Update all apps through Google Play or App Store.

💡

If the error is connected to Wi-Fi, check the router on another device before sending a report, and it may be the ISP side of the problem, not the smartphone.

How to Send an Error Report to Xiaomi

Depending on the device model and the MIUI version, there are several ways to send a report, and let's look at each in detail.

1. via the application "Feedback" (Mi Feedback)

This is the main channel for sending reports. The application is pre-installed on all Xiaomi devices with MIUI 10 and later.

  1. Open the Feedback app** (an icon with the MIUI logo and chat icon).

Fill in the fields:

    This method is suitable for global bugs that affect many users (for example, a bug in the latest MIUI update).

    The error is repeated after the reboot|Device not modified (no root, custom recovery)|The problem description contains steps to reproduce|Logs and screenshots are attached (if possible)-->

    How to properly describe an error

    The quality of the description depends on how quickly Xiaomi engineers understand the problem.

    The title is brief and specific:

    • ✅ Good: The camera flies when shooting in Pro mode on the Redmi Note 12».
    • ❌ Bad: There's something wrong with the camera».

    ⚠️ Note: If the error is critical (e.g., the device is not turning on), don't wait for a response - contact the service center.

    FAQ: Frequent questions about Xiaomi error reports

    Can I send a report anonymously without being linked to Mi-account?
    No, you need to log in through Mi-account to send a report, so you can: Track your report status, eliminate duplicates and spam, contact you if you need more information, and if you don't have an account, register it at account.xiaomi.com.
    What happens if you send a false report (for example, by mistake)?
    Xiaomi does not block users for erroneous reports, but: If you often send incorrect data (for example, describing non-existent bugs), your reports can be ignored. For abuse (spam, insults in the description), the account may be temporarily limited. If you sent the report by mistake, just ignore it - there will be no consequences.
    Can I send an error report to POCO or Redmi devices?
    Yes, all MIUI-based devices (including POCO, Redmi, Black Shark) support reporting via standard channels: Feedback app** (named the same on all devices). Settings menu → Phone → Error report. Except for POCO Launcher devices: the interface may be slightly different, but the functionality is the same.
    How do I know if a bug has been fixed in a new update?
    Check the list of changes in the update: Go to Settings → The phone. → Update the system. Click on the icon. ⚙️ (setting) → Log Update. Look for the "Fixes" item, which lists the bugs that have been fixed. If your problem is not on the list but the update is out, try updating and check if the bug is recurring.
    Can I send an error report on a smartwatch or a Xiaomi fitness bracelet?
    Yeah, but the ways are different: 📱 For Mi Band or Xiaomi Watch: Use the Mi Fitness app** (formerly Mi Fit) → section Feedback. 🔄 For Amazfit (e.g, GTR 4): annex Zepp»** → Profile → Feedback: In the report, state: Device model (e.g. Xiaomi Watch) S3). The firmware version (find in Settings) → Description of the problem (e.g., “Stepper resets after synchronization»).