How to Send an Error Report on Xiaomi Devices: All Ways

Why You Should Send Xiaomi Reports and When You Need to

Sending error reports is not just a formality, but a real way to affect the quality of your Xiaomi device. When you encounter bugs, freezes or incorrect functions, the developers of MIUI or HyperOS analyze this data to release fixes in the following updates.

System failures: if a Xiaomi smartphone or TV suddenly reboots, flies into a fastboot or shows a “black screen of death”.

Application problems: When standard services (such as Mi Home, Mi Fit, or Gallery) fail to open or are unstable.

Errors after the update: if after installing a new firmware, artifacts appeared on the screen, the sound disappeared or the sensors stopped working.

It is important to understand that reports with logs sent through official Xiaomi channels take priority over messages in social networks or forums. Developers receive not only your description of the problem, but also technical data (kernel logs, memory dumps, information about software versions) that help to more accurately localize the bug.

Methods of sending a report: which one to choose

Xiaomi devices have several official channels to send reports, depending on the type of problem and your device:

• 📱 Mi Feedback (for smartphones): built-in app on MIUI/HyperOS, It automatically collects logs and sends them to Xiaomi.
• 🌐 Mi Community: a forum where you can describe the problem and attach logs manually (suitable for all devices, including TVs and smart gadgets).
• 💻 ADB (For advanced users: allows you to manually extract the complete system logs through a computer.
• 📧 Email: a rarely used method, but sometimes Xiaomi support may request logs by email.

For most users, Mi Feedback is the easiest and fastest way to do this, but if the problem is serious (e.g., the device is not turning on), you may need to use an ADB or a Mi Community forum.

How to send a report via Mi Feedback (Step-by-step)

The Mi Feedback app is pre-installed on all Xiaomi smartphones with MIUI or HyperOS. If it is not available, download it from the Mi App Store.

1. Open the Mi Feedback app (a tick icon on a green background).
2. Sign in via Mi Account (required! Anonymous reports are not considered).
3. Click + Create a report in the lower right corner.
4. Select the category of problem: 📵 System for failure MIUI/HyperOS. 📱 Applications – if a bug is in standard software (camera, gallery, etc.). 🔋 Battery - with rapid discharge or overheating. 📶 Network - problems with Wi-Fi, mobile Internet.
5. Fill in the fields: Subject: briefly describe the essence (e.g., "Camera flies when shooting in 4K"). Description: Detail how to play the bug (steps, conditions). Logs: turn on the option to Automatically attach logs (important!).

Send.

Once you send it, you will receive a notification with a ticket number (e.g. #FB12345678) Save it, which can be used to track the status of the review in the My Reports section.

Make sure the problem is consistently reproduced|

Insert the option "Automatically attach logs" |

Check your internet connection (reports are sent online only)|

Sign in to Mi Account (anonymous reports ignored)

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Submitting a report via Mi Community (for all devices)

If you don’t have a smartphone (like a Mi TV or Xiaomi Smart Speaker), or Mi Feedback doesn’t work, use the official Mi Community forum.This method is universal, but requires manual log collection (for some devices).

Instructions:

1. Go to the Mi Community website and log in.
2. Select the section corresponding to your device: 📱 Xiaomi Phones → model of your smartphone. 📺 Mi TV → TV-set. 🔌 Smart Home → for smart devices (Mi Band, Roborock, etc.).
3. Create a new theme with a title in English (e.g., "Mi 11 Ultra Camera Crash After HyperOS Update").
4. In the description, specify: Device model (for example, Redmi Note) 12 Pro+ 5G). The firmware version (find in Settings) → The phone. → Version. MIUI). Detailed steps to play the bug. Logs (if any). To get them on smartphones, use the command: adb logcat -d > xiaomi_log.txt

Attach screenshots or videos (if possible).

#BugReport

⚠️ Note: Mi Community reports are reviewed longer than Mi Feedback reports (up to 7 days.

For Mi TVs, logs can be obtained through the developer menu: Settings → About TV → Firmware Version → Click 7 times on “Version”, then go to the developer settings → Collect logs.

How to Send a Report via ADB (For Power Users)

If your Xiaomi device doesn’t turn on or is stuck on the logo, the only way to send logs is through ADB (Android Debug Bridge), a method that requires a computer and basic command-line skills.

What you need:

• 🖥️ Computer with installed ADB and Fastboot.
• 🔌 Cable USB (preferably original).
• 📱 Included debugging by USB on the device (if it works at all).

Instructions:

1. Connect the device to your computer and open the Command Prompt (Windows) or Terminal (macOS/Linux).
2. Check the connection command: Adb devices should appear serial number of your device.
3. Collect logs: adb bugreport This command will create an archive of bugreport.zip in a folder with ADB (weight ~10-50 MB).
4. Send the archive to Mi Community or in support of Xiaomi (attach to the ticket).

If the device does not respond, try to get logs in fastboot mode:

fastboot bootloader log

Logs from fastboot contain information about the bootloader and can help diagnose problems with the device being turned on.

Frequent Mistakes When Sending Reports and How to Avoid Them

Many users experience their reports being ignored or closed without correction, most often due to common errors:

Another common issue is the lack of feedback. Xiaomi doesn't send notifications for every fix, but you can track the status of the ticket in Mi Feedback or subscribe to theme updates on Mi Community.

⚠️ Note: If your report is closed with a Duplicate, it doesn't mean that the problem has been ignored. It's already documented and the fix will be released in one of the next updates.

How to speed up the review of the report

To prevent your report from getting lost among thousands of others, follow these tips:

• 📌 Be specific: instead of "phone is bugging" write "Camera app flies when switching to the front module in Portrait mode".
• 📊 Attach proof: Screenshots (how to do: Power button) + Volume reduction. Bug video (screen recording: Notification panel) → Screen recording. Logs (via Mi Feedback or ADB).
• 🔍 Look for patterns: indicate when the problem started (after updating, installing the app, etc.).
• 🌍 Write in English (for Mi Community): This speeds up processing as the main support team works with English ticketing.

If the problem is critical (e.g., the device is not turned on), state this in the report title: [URGENT] Mi 13 Pro stuck in bootloop after OTA update

You can also mention in the report that you are willing to provide additional information or test beta versions of the firmware, which increases the chances of a quick response from developers.

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If your report is not considered for a long time, try mentioning it in the comments under Xiaomi’s official social media posts (Twitter, Facebook), which sometimes attracts the attention of moderators.

What to do if the report is ignored

Even after sending the report correctly, it may seem like it has been ignored. Don't be too upset - Xiaomi has an internal prioritization system:

• 🔴 Critical bugs (bootloop, brick, charging problems) are fixed first.
• 🟡 Functional errors (app crashes, camera problems) – in the second.
• 🟢 Small bugs (incorrect translations, visual artifacts) can be fixed for months.

If more than a month has passed and the problem has not been resolved:

1. Check if the firmware update has come out (sometimes the fixes come without notifications).
2. Update the report with new data (for example, if the bug is played on another version of the software).
3. Create a new report with a [FOLLOW-UP] tag and a link to an old ticket.
4. Contact official Xiaomi support with the ticket number.

In extreme cases, you can try to roll back on the old version of the firmware (if the bug appeared after the update) or wait for the next major update (for example, the transition from MIUI to HyperOS).

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Reports with the maximum amount of detail (logs, videos, playback steps) are 3 times more likely to be corrected in the next update.

FAQ: Answers to Frequent Questions