How to Send an Error Report to Xiaomi: All Ways to 2026

We ran into a firmware bug. MIUI, Sending an error report is not only a way to help developers improve the system, but also a chance to speed up the fix for all users. What many people don’t know, however, is that there are several official channels for sending such reports, and a misfiled message can go unnoticed.

In this article, we’ll break down all the current ways to send error reports to Xiaomi – from built-in tools to the best tools available. MIUI You'll learn how to properly describe the problem, what data to attach to speed up the analysis, and what to do if the report fails. Why some bugs get fixed faster if you send a report through the Security app instead of the standard settings menu.

Why it’s important to send error reports to Xiaomi

Every error report sent by a user is logged into Xiaomi’s database and analyzed by the development team. The more users report the same problem, the higher the priority for fixing it.+ post-update MIUI 15 led to the release of the patch in 2 weeks.

In addition, the reports help:

• 🔍 Identify hidden bugs that didn’t show up during testing (e.g. conflicts with specific applications).
• 📊 Collect statistics on the prevalence of the problem in different regions (important for global firmware).
• 🛠️ Speed up the release of hot fixes for critical errors (e.g., battery discharge overnight).
• 🌍 Improve localization MIUI for Russian-speaking users (typos, incorrect translations).

Not all reports are equally useful, however, as Xiaomi’s developers confirm that 70% of messages are ignored for lack of information, such as saying “Bluetooth is not working” without specifying the phone model, firmware version, and steps to play back the bug won’t help engineers.

⚠️ Note: If the error is related to banking applications (e.g., SberBank or Tinkoff are not running), first check if Google Play Protect or Google Play Protect is blocking them. MIUI Optimization. Often the problem is solved by disabling the “Adversary Protection” function in the security settings.

Method 1: Send a report via the Feedback menu to MIUI

The easiest and fastest way is to use the built-in Feedback app, which is available on all Xiaomi devices with a wide range of devices. MIUI 12 and newer, to find him:

1. Open the Settings. → The phone. → Feedback.
2. Or use the search in the settings for the request “feedback”.

Follow the instructions:

1. Select the category of problem: 📱 The system is for glitches. MIUI, freezes, reboots. 🔋 Battery – if the phone is quickly discharged or not charged. 📶 Network – problems with Wi-Fi, mobile internet or Bluetooth. 🎵 Sound – no sound in speakers or headphones.
2. Describe the problem in detail: When did it appear (after updating, installing the app, etc.) How often does it appear (constantly, once a day, with specific actions) Steps to playback (e.g., Opening the Camera) → Switch to selfie. → appendix flies»).

📎

Please provide a contact email (optional, but will increase the chances of a response).

"Send"

Detailed description of the problem (at least 3 sentences)

Device model (e.g. Redmi Note 13 Pro) 5G)

Version MIUI (find out in Settings → The phone. → Version. MIUI)

Steps to Play Back the Bug

Screenshots or logs (if any)

-->

Once you send it, you will receive a notification with a request number, save it, which is a number that can track the status of the solution to the problem (although Xiaomi rarely sends feedback to users).

⚠️ Note: If you send a critical error report (for example, the phone is not turning on or constantly restarting), use Recovery Mode. + Increase volume when the phone is off, then select Connect with MI Assistant.

Method 2: Using the Security App

Security is not just an antivirus, it's also a diagnostic tool that automatically collects error logs and allows you to send them to developers with minimal effort, and it's especially useful if you:

• 📉 The phone stopped after the update.
• 🔄 Applications are closed spontaneously.
• 📱 The screen does not respond to touch (ghost taps).

Instructions:

1. Open the Security app (the shield icon).
2. Go to the section "Optimization» → «Diagnostics of problems».
3. Click “Start Check” and wait for the scan to be completed.
4. If the system finds errors, the “Send Report” button will appear.
5. Please add a comment (for example, after updating to MIUI 15.0.4 camera is making an error 0xA00F4244»).
6. Confirm shipment.

The advantage of this method is that the application automatically attaches system logs that help engineers find the cause of the bug faster, but sometimes the scan may not reveal the problem, in which case it is better to use a manual report (Method 1).

Through the Feedback menu

Through the Security app

At the Xiaomi Global Forum

Never sent.

-->

Method 3: Send a report through Xiaomi Global Forum

If the problem is not resolved through standard channels, you can contact the official forum Xiaomi.

• 🌍 Bugs in global firmware (e.g. translation errors).
• 📦 Problems with branded applications (Mi Home, Mi Fit).
• 🔧 Technical issues that require discussion with other users.

Algorithm of action:

1. Sign up for the forum (use the same Mi-account as you use your phone).
2. Go to the "Bug Report" section or «MIUI Feedback».
3. Create a new theme with a title in English (example: “Redmi”) K60 Pro — Wi-Fi disconnects after sleep mode»).
4. Device Model: Redmi Note 12 Pro 5G MIUI Version: 15.0.3.0 (TKLCNXM) Steps to Reproduce: Detailed description of actions. Logs: Attach log files (how to get them - see the next section).

Wait for the response of the moderator or other users.

There is a high probability that other owners of the same device or even Xiaomi engineers will answer your problem on the forum.

• ⏳ The answer may come in a few days (or not come at all).
• 🌐 Communication is in English (use Google Translate if necessary).
• 📎 Without logs, your message may be ignored.

How to Collect Error Logs for a Report (for Power Users)

If you want your report to be considered first, attach system logs to it. They contain technical information about failures that you can't get by other means. There are two ways to collect them:

Method 1: Through the Security App

1. Open "Security» → «Diagnostics of problems».
2. Click on “Collect Logs” (may be called “Export Logs”).
3. Wait until it is completed (it will take 1-2 minutes).
4. Logs will be saved in the folder. /MIUI/debug_log.

Method 2: Through ADB (PC-based)

If the phone does not respond to touch or you need to get advanced logs:

1. Connect your phone to your PC and enable USB Debugging (Settings → About Phone → MIUI Version → 7 times click on the version, then go back to Additional → For Developers).
2. Install ADB Tools on your computer.
3. Open the command line and type in: adb shell bugreport > bugreport.txt
4. The bugreport.txt file will appear in the folder with ADB.

Logs can weigh up to 50-100MB, so archive them to.zip before sending. Don't attach logs to reports via the Feedback menu - they won't pass due to the file size limit.

adb shell am start -n com.android.settings/.development.LoggingSettings

This will create a separate file with logs that will be useful to the developers of the application.

-->

What to do if the report is not sent

Sometimes users are faced with a report not being sent or a system is giving an error, and consider typical problems and solutions:

If none of these methods worked, try:

• 📱 Send a report via another device (e.g. from a friend's phone).
• 🌐 Use the web form on Xiaomi Support Site.
• 📧 Write to the official Telegram chat Xiaomi Russia (sometimes moderators help to transfer information to developers).

-->

How long does it take to correct the error?

The timing of the bug fix depends on the priority and prevalence of the bugs, and here's an approximate time frame:

• 🔥 Critical errors (phone not turned on, battery discharge in 1 hour) - 1-7 days (there is a "hot" update).
• ⚠️ Serious bugs (camera crash, network problems) – 2-4 weeks (included in the next scheduled update).
• 📝 Minor errors (typos in the interface, minor lags) – 1-3 months or longer.
• 🌍 Local problems (bug only in Russian firmware) – depends on the speed of the localization team.

To speed up the process:

• 📢 Tell us about the problem in communities 4PDA or MIUI SU — Sometimes developers monitor these sites.
• 🔄 Check for updates to Settings regularly → The phone. → Updating the system.
• 📊 If the bug is massive, join the discussions on the Xiaomi forum – the more users confirm the problem, the faster it will be fixed.

Important: If the error occurred after the beta update MIUI, It may not be fixed until the stable version is released, in which case the only way out is to roll back to the previous firmware or wait for the final release.

FAQ: Frequent questions about Xiaomi error reports