How to Write a Letter to Xiaomi Developers: A Complete 2026 Guide

Communication with developers Xiaomi may need in a variety of situations: from a bug report in firmware MIUI But many users have a problem with emails being ignored or getting template responses. It's all about how and where you send your request.

In this article, we will look at the official communication channels with the Xiaomi team, the rules for sending emails that increase the chances of a response, and the typical mistakes that can leave your message ignored, and ready-made templates for different situations, from reporting an error to offering cooperation.

It's important to understand that Xiaomi is not just smartphones, but also a huge ecosystem of smart devices, so feedback channels vary depending on the product, such as the Mi Band 8 bug email and the kernel source request for the Redmi Note 13 Pro.+ go to different addresses.

Xiaomi Communication Channels: Where to write?

Xiaomi doesn’t have a single email for all types of queries — instead, there are multiple dedicated addresses and platforms. Choosing the right channel increases the chances of a quick response.

For most users, the following options are suitable:

• 📧 Official support: support@xiaomi.com — for general questions on products, warranty and service. 3–7 days.
• 🐛 Bug reports for MIUI: bugs.global@xiaomi.com — If you find a bug in the firmware, you need to attach logs (how to get them - read below).
• 📱 To the developers of applications: dev@xiaomi.com — for questions about Mi SDK, Integration with Xiaomi ecosystem or publication in Mi App Store.
• 🔧 Technical issues on iron: hardware@xiaomi.com — if the problem is hardware related (e.g. overheating, sensor malfunction).
• 🌍 Localization and translations: miui_rom@xiaomi.com — Proposals for improving translation MIUI tongue.

For device owners POCO Redmi has the same address, but in some cases you can write directly to poco.@xiaomi.com (For example, on the issue of custom firmware).

⚠️ Note: Before sending the letter, check if your problem is resolved through the official forum. MIUI Or a support center. Many of the issues are already being addressed in the FAQ.

If you are a developer and want to access kernel source codes or drivers (for example, to port LineageOS), write to opensource.@xiaomi.com. But keep in mind: Xiaomi only provides source code for models released more than one year ago. 6 months ago.

How to write a letter correctly: structure and requirements

The format of the email greatly affects whether you get a response. Support staff handle hundreds of requests daily, so your message should be:

• 🎯 Brief – no more than 300 words (except for detailed bug reports).
• 📌 Specifically, one problem. = letter.
• 📎 With evidence – screenshots, logs, videos (if we are talking about a bug).
• 🌐 In English, this increases the chances of a response (Chinese support reacts more slowly).

The general structure of the letter:

1. Subject: should be clear. Examples: 📵 "[Bug Report] Redmi Note 12 Pro — Bluetooth disconnects after 5 minutes (MIUI 14.0.5)" 🔄 "[Feature Request] Add split-screen for Mi Pad 6 in landscape mode" 🔧 "[Hardware Issue] Xiaomi 13T — Overheating during charging (video attached)"

Greetings.

Dear Xiaomi Support Team,

Description of the problem

• Model of the device (exact! For example, not "Redmi 10" but "Redmi 10 2022" (selene, MIUI 13.0.4)").
• Steps to play back the bug (if it's a mistake).
• Expected and actual behavior.
• Applications: logcat, bugreport, screenshots, videos, and without them, the bug report is likely to be ignored.
• Contact details: email, phone number (if urgent), nickname on the forum MIUI (if).
• 🤖 Through the annex “Logs” MIUI" (For some regions only: Download MIUI Bug Report from Play Market. Run logs, play bugs, stop recording. /sdcard/MIUI/bugreport/.

For rootless devices

If ADB Unavailable, use applications like Logcat Extreme (requires permissions to read logs).

Important: logs must be fresh (taken immediately after the bug is played) Old logs (more than 1 hour) are useless.

If the problem is iron-related (e.g., overheating, a broken sensor), attach:

• 📊 The Adb Shell Cat command is /proc/cpuinfo (processor).
• 🔥 Screenshot from the app AIDA64 or CPU Monitor (temperature, loading of cores).
• 🔋 Data on the battery (adb shell dumpsys battery).

Letter templates for different situations

To save time, use the pre-made templates. Replace the fatty parts with your data.

1. Bug report for MIUI

Subject: [Bug Report] Device Model - Brief Description of the Problem (MIUI Version)



Dear Xiaomi Support Team,





I found a bug on my model (e.g. Xiaomi 13 Ultra, codename ishtar) running MIUI Version (e.g. 14.0.8.0.TMCCNXM).



Detailed description of the problem in 2-3 proposals



Steps to reproduce:




1.Step 1.




2. STEP 2.




3.Step 3.





Expected behavior: What should be




Actual behavior: What happens in the real world





Attached:




- Logcat log (taken right after the issue).




- Screenshot/video demonstrating the bug.





Device details:




- Model: Model




- MIUI version: Version




Region: Region (Global/EU/China/India)




- Root status: Yes/No





Looking forward to your feedback.





Best regards,


Your name.
Your EMAIL

Proposal of a new function

Subject: [Feature Request] Name of Function for Model/Device



Dear Xiaomi Team,





I'd like to suggest adding a function description (e.g., "split-screen mode for Mi Pad 6 in landscape orientation") to the model/device.



Why is it important (2-3 ARGUMENT)



Current workaround (if any): How the problem is solved (if there is a bypass)





I believe this feature would improve the user experience for a targeted audience (e.g., "tablet users who multitask").





Looking forward to your thoughts.





Best regards,


Your name.

3. Query of kernel source (for developers)

Subject: [Kernel Source Request] Device Model (e.g. Redmi Note 12 Pro Speed)



Dear Xiaomi Open Source Team,





I'm developing a custom ROM for a model (codename: codename, for example "ruby") and would like to request the kernel source code as per GPLv2 license requirements.





Device details:




- Model: Model




- Codename: CODE NAME




MIUI version: Version (if known)




Release date: Release date (e.g., "December 2022")





According to Xiaomi's open-source policy, sources should be published within 6 months after device release.However, I couldn't find them in the official repository.).





Could you please provide a download link or timeline for the source release?





Thank you for your assistance.





Best regards,


Your name.
Your GITHUB/NICKNAME (If I AM)

⚠️ Note: If you request source code for a device released less than 6 months ago, you're likely to be denied. Xiaomi publishes late code.

💡

If you write about a problem with the Mi Band or other fitness tracker, specify in the letter not only the model, but also the firmware version (you can find in the Mi Fitness app). → "About the device").

Common Mistakes: Why Don't You Answer Your Emails?

Statistically, only ~30% of emails supporting Xiaomi get answered: Top reasons for ignoring:

Another common mistake is to write to the wrong department, such as sending a request to unlock the bootloader.@xiaomi.com) In this case, the email will simply be forwarded, which delays the response to the email. 1–2 weekdays.

If you do not receive a response within 10 days, you can:

• 🔄 Send the letter again (with a note "[FOLLOW-UP]").
• 📢 Publish the question in the official forum MIUI (section "Bug Report").
• 🐦 Tweet Xiaomi (sometimes it speeds up the reaction).

💡

The shorter and more accurate your email is, the better the chances of a response, and the logs, screenshots and correct address of the recipient increase the likelihood of a request being considered by up to 70%.

Alternative ways to communicate with Xiaomi

If emails are ignored, try other channels, some of which are faster:

• 🌍 Official forum MIUI: The Bug Report section is for firmware errors. The Feature Request section is for new feature suggestions. 💡 Plus: answers are given not only by users, but also by Xiaomi moderators. ⚠️ Disadvantages: English topics are given priority.
• 📱 Mi Community app: Available in Play Market. There are sections for each device and type of problem. 💡 Plus: you can attach screenshots and logs directly in the application.
• 🐦 Xiaomi Twitter: Accounts: @Xiaomi (global), @XiaomiIndia (for India), @MIUIOfficial (firmware). 💡 Plus: Sometimes they respond faster than email support. ⚠️ Disadvantage: not suitable for technical issues (maximum - redirected in support).
• 🤖 Supported Chat: Available at support.xiaomi.com (Chat Now button"). 💡 Plus: Response within 5-30 minutes. ⚠️ Cons: only basic issues (guarantee, repair, setup).

For developers, it is also useful:

• 🔧 GitHub Xiaomi: github.com/MiCode — They lay out the source code and take the pool requests.
• 📖 Documentation for developers: dev.mi.com – manuals on Mi SDK, protocols for smart devices.

If the problem is with a smart home (for example, Mi Home integration does not work), write to smart.@xiaomi.com or support the Mi Home app through the "Feedback" section".

How to speed up the answer: life hacks and secrets

There are several proven ways to get an answer faster:

• 🌐 Write in English, even if your region is Russia or Ukraine. Global support responds 2-3 times faster.
• 📎 Attach video – if the problem is visual (e.g., artifacts on the screen, animation bug), record a short video and upload to YouTube (marked "Unlisted") or Streamable.
• 🔗 Please refer to the forum if you have already created a topic on the site. MIUI Forum, link to the email, and it'll show that it's not just you who are in the realm of the problem.
• 📅 Write at the beginning of the week – according to statistics, answers come faster if you send an email on Monday or Tuesday.
• 🔄 Follow-up – if you are not responsible for 7 For the next few days, send the same letter with a note "[FOLLOW-UP]" topically.

If you are a developer and want to get the attention of Xiaomi engineers:

• 🐙 Create an issue on GitHub – if the problem is open source (e.g., in a kernel repository).
• 💬 Please mention the developer accounts on Twitter (for example, @Alvin_Tse — Head of Xiaomi’s Camera Department).
• 📊 Provide statistics – if the bug is played by many users, collect data (polls, log files from other users).

If your device is warranty and hardware problem (for example, the camera or speaker does not work), do not write in support by email - immediately contact the service center through the form on the website. mi.com/global/service/repair. Emails on such matters are considered last.

FAQ: Frequent questions about letters to Xiaomi