Xiaomi has seen some of the most turbulent recent months, with users around the world not only noting the long-awaited new products, but also major software issues, changes in device support policies, and even data security scandals. If you’re experiencing a problem on your smartphone or Xiaomi smart device today, or just want to understand why the brand is being discussed so much online, this article will help you understand the situation.
We analyzed company statements, user reviews on forums (including 4PDA, Mi Community and Reddit), and data from technical reports to gather relevant information. We will focus on three key aspects: mass crashes after updates, changes in the line of devices and new support rules.
Massive disruptions after MIUI updates: what went wrong?
Starting in March 2026, Xiaomi users began to complain about the critical instability of devices after installing MIUI 15 updates (and earlier versions for older models), according to XDA Developers, in the last month alone, the number of complaints increased by 187% compared to the same period in 2023.
The main claims relate to:
- 🔄 Logo fixation when booting (so-called "bootloop") - especially on Redmi Note 12 Pro models+ and POCO F5.
- 📵 Network loss after modem software update (affects Xiaomi) 13T redmi K60).
- 🔋 Reduce battery life (up to a minimum) 30-40% on some devices).
- 🛑 Block loader when trying to roll back to the previous version MIUI.
According to insiders, the problem lies in the lack of firmware testing before the release. Xiaomi accelerated the release of updates for new models, but did not take into account compatibility with the hardware of older devices. For example, MIUI 15.0.4 was found a bug with Qualcomm Snapdragon 8 Gen 2 drivers, which led to overheating and emergency shutdown.
⚠️ Note: If your Xiaomi smartphone is stuck on the logo after the update or reboots in the loop, do not try to reset the settings through Recovery – this can lead to complete data loss. Instead, try reflashing the device via Fastboot using the official firmware from the Miui Download site.
New Support Rules: Which Devices Will Lose Updates?
In April 2026, Xiaomi updated its policy of supporting devices, which caused a wave of discontent among smartphone owners over 2 years old.
| Category of device | Number of major MIUI updates | Security support period (months) | Examples of models |
|---|---|---|---|
| Flagships (Xiaomi 14 series, MIX Fold 3) | 4 | 48 | Xiaomi 14 Ultra, MIX Fold 3 |
| Mid-segment (Redmi Note 13 series, POCO F6) | 3 | 36 | Redmi Note 13 Pro+, POCO F6 Pro |
| Budget models (Redmi A2 series, POCO M6) | 2 | 24 | Redmi A2+, POCO M6 Pro |
| Devices older than 2022 | 1 (Critical corrections only) | 12 | Xiaomi 11T, Redmi Note 10 Pro |
This means that popular models such as the Xiaomi 12 Pro or Redmi Note 11 Pro+ will no longer receive full MIUI updates after 2026, and Xiaomi is discontinuing firmware for devices on the MediaTek Helio G series chips (such as the Redmi 9A), citing “insufficient performance for modern versions of MIUI”.
On the other hand, the company promises extended support for devices with HyperOS, a new operating system that should replace MIUI. However, the transition to HyperOS is scheduled for 2026, and until then owners of older smartphones will have to settle for minimal fixes.
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If your device is out of support but you need new features, consider installing custom firmware (like LineageOS or Pixel Experience).However, remember that this can lead to loss of warranty and problems with some modules (like NFC or camera).
Security scandal: leaking user data
In May 2026, independent researchers at CyberNews published a report on a massive leak of Xiaomi user data related to a vulnerability in the Mi Cloud service, which estimates that more than 8 million accounts were affected, mainly from Europe and Southeast Asia.
The problem was that authentication tokens were not sufficiently protected, which allowed attackers to access:
- 📁 Personal files (photos, documents) in Mi Cloud.
- 📍 Geolocation history (if synchronization was enabled).
- 📱 Backup copies of messages and contacts.
- 🔑 Data about connected devices (including smart lamps, robot vacuum cleaners).
Xiaomi quickly closed the vulnerability and said that there is “no evidence of active use of this flaw by hackers.”
Change your password to a complex one (at least 12 characters)
Enable two-factor authentication in account settings
Disable the synchronization of sensitive data (geolocation, messages)
Remove old backups that are no longer needed
Check the list of connected devices in Mi Cloud-->
⚠️ Note: If you used the same password for Mi Cloud and other services (e.g. email or social media), change it everywhere immediately.
New 2026 devices: What to look for?
Despite the challenges, Xiaomi continues to launch new devices, and this year, the following are the highlights:
1. Xiaomi 14 Ultra is the flagship with a Leica Summilux camera and a Snapdragon 8 Gen 3 processor. The main feature is 5x optical zoom without loss of quality. However, users note overheating when shooting long-term video in 8K.
2. Redmi Note 13 Pro+ 5G — The first smartphone in the line Note with 2K AMOLED-screen-and-support 200W But there's a caveat: in some regions, the device is sold with a stripped-down firmware (no Google Services).
3. POCO F6 Pro is a flagship killer with a Snapdragon 8+ Gen 1 at the price of the mid-size segment. However, it lacks a memory card slot, which can be a problem for those who store a lot of files.
4. Xiaomi Pad 6S Pro 12.4 is a tablet with a 12.4" 3K" screen and a Xiaomi Smart Pen 2 stylus.competitor to the iPad Pro, but with a limited selection of optimized applications for MIUI for Pad.
Xiaomi has completely abandoned the chargers in the bundle for all new models, including budget ones, as part of an initiative to reduce e-waste, but many users have taken this as a way to earn extra money (chargings are sold separately for up to $ 30).
Why is Xiaomi removing charging from the box?
How to check if your device is affected by problems?
If you are not sure if you are experiencing one of the problems described, follow the following steps:
- Check out MIUI version: Go to Settings → About Phone → MIUI version. If version 15.0.2–15.0.5, your device is at risk.
- Evaluate battery life: Install AccuBattery and check the discharge rate in standby mode. Normal at 1-2% per hour. If more, a firmware problem.
- Check network stability: Enter the code ##4636## in the engineering menu and select Network Information. If the status indicates Not registered or Emergency only, the modem software does not work correctly.
If you find problems, try the following solutions (in order of priority):
- Reset network settings: Settings → SIM-maps and mobile networks → Resetting network settings.
- Clear the cache via Recovery: Turn off the device, press Power + Volume Up, select Wipe Cache.
- Reverse to the stable version of MIUI via Fastboot (instructions on XiaomiUI).
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If your device is released before 2022, the probability of a successful rollback to the old version of MIUI without locking the bootloader is less than 50%, in which case it is better to wait for a patch from Xiaomi or consider alternative firmware.
What if Xiaomi doesn’t respond to complaints?
Many users find that support for Xiaomi is unanswered or resolved for too long, and if you find yourself in this situation, follow the following algorithm:
Official channels:
- 📧 Write to support@mi.com Detailed description of the problem (specify the model, version) MIUI, screenshots).
- 💬 Contact the support chat via Mi Community (Help section").
- 📞 Call the hotline (for Russia: 8 800 700 01 03).
Alternative methods:
- 📢 Post on the post 4PDA or XDA Developers – often there are insiders or Xiaomi employees answer informally.
- 🐦 Write in. Twitter/X company @Xiaomi with the hashtag #MiSupport.
- 🛠️ Contact the authorized service center (list on the official website).
Extreme measures:
- 📝 Write a complaint to Rospotrebnadzor (if the warranty is valid and the problem is not resolved within 45 days).
- 🔨 Re-flash the device yourself (risk of loss of warranty!).
⚠️ Note: If your device is warranty, do not open it or flash unofficial software – this will void warranty obligations. Instead, require Xiaomi to provide error logs and replace the device under warranty (Article 18 of the Consumer Protection Act").