Why the second headphone in Xiaomi Mi True Wireless does not work EBS Basic 2:7 Reasons and How to Fix It

Xiaomi Mi True Wireless headphones EBS The Basic 2 is popular because of its affordable price and stable performance, but many users face a typical problem: one of the headphones stops playing sound, connecting to the phone or charging. The right earpiece is usually silent, but sometimes the left earpiece is also a problem, and 80 percent of the time, the malfunction is due to software failures or malfunctions, not to iron breakdown.

In this article, we will discuss all the possible reasons why the second headphone Mi True Wireless EBS Basic 2 may not work, from simple connection errors to hidden board defects, and you will learn how to diagnose a problem in 2 minutes, reset your settings, check your charging case, and even repair your contacts at home. And if the headphone is still broken – we will give a checklist to contact the Xiaomi service center with a guarantee.

1. Checking basic settings: why the headphone is not connected

Before disassembling the headphones or carrying them for repair, make sure that the problem is not in the settings of the smartphone or the device itself. EBS Basic 2 is not working because of the:

• 📱 Mating errors – headphones are not synchronized with each other or with a smartphone.
• 🔊 Incorrect Bluetooth profile – the phone uses headphones as monophone (for example, for calls).
• 🔋 A discharged battery - one earphone discharged faster than the other.
• 🔄 Firmware failure – after updating or resetting, the headphones lost communication.

Start with the simplest diagnosis:

1. Open the Settings. → Bluetooth on your smartphone and remove the Mi True Wireless device EBS Basic 2 from the list of conjugates.
2. Put both headphones in the charge case for 10 seconds, then pull them out - they should automatically turn on and sync (the indicator on the right earphone will flash red and white).
3. Connect to the headphones again via Bluetooth, and if you only have one headphone on, move on to the next step.

If after reconnecting the problem remains, check the playback mode:

• On Android: In the notification bar when playing music, click on the headphone icon and select Stereo (not Mono or Call).
• On iPhone: Go to Settings → Universal access → Audiovisual content and disable the Monoaudio option.

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If the headphones connect to your phone but only sound in one, try playing music through another app (like YouTube instead of Spotify).

2.Reset headphones Xiaomi Mi True Wireless EBS Basic 2

If the basic diagnostics didn't work, do a full reset, which will bring the headphones back to factory settings and fix software failures.

1. Put both headphones in the charging case and close the lid.
2. Press and hold the button on the case (back) for 15-20 seconds until the indicator flashes red and white.
3. Open the case cover - the headphones will automatically reboot and synchronize.
4. Connect to them via Bluetooth as a new device.

If the button on the case does not respond:

• 🔌 Check if the case itself is charged (the indicator should be green when connected to the charger).
• 🔄 Try to reset the headphones separately: take them out of the case, press the touch panel on both headphones for 10 seconds until you hear the beep.

Remove headphones from the list of Bluetooth devices |

Charge the case to 100%|

Make sure both earbuds are clean (no dirt on the contacts)|

Try to connect to another phone-->

⚠️ Warning: After reset, the headphones may lose touch with the Mi Home app. To restore Find the device, you'll have to re-attach them in the app.

3.Problems with charging case: why one earphone doesn't charge

If the second headphone Mi True Wireless EBS Basic 2 does not work due to discharge, but it does not charge in the case, the problem may lie in the case:

To check if the charge goes to the earphone:

1. Put the earpiece in the case and close the lid.
2. Open the lid - the indicator on the headphone should flash white (charging goes) or burn red (discharged).
3. If the indicator does not respond, try to change the headphones in the case.

⚠️ Warning: If after cleaning the contacts, the earphone starts charging but discharges quickly (less than 30 minutes), this is a sign of battery wear.

4. Software failures and firmware updates

Mi True Wireless headphones EBS Basic 2 is based on the Realtek chip RTL8763B, It sometimes crashes after a firmware update, if the second headphone stops working after connecting to a new phone or updating. MIUI, try:

• 📲 Update the firmware through the Mi Home app (if headphones are defined).
• 🔄 Roll back the firmware - you need to connect to your PC and use the Mi Flash Tool utility (instruction below).
• 🖥️ Reset Bluetooth settings on your smartphone (in Settings) → System system → Resetting settings).

For forced firmware updates:

1. Download the latest firmware version for Mi True Wireless EBS Basic 2 from Xiaomi’s official website (the file will be in.bin format).
2. Connect your headphones to your PC via Bluetooth (use a Bluetooth 5.0 adapter for stability).
3. Run Realtek Audio Console or Mi Flash Tool and select the downloaded firmware file.
4. Follow the instructions of the program for flashing.

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Updating your firmware through your PC is a risky process, and if you interrupt the process, your headphones can turn into a brick, and only do this with a stable connection to the network and your headphones charged.

If the second headphone has not worked after the update, check the compatibility:

• Mi True Wireless headphones EBS Basic 2 officially supports Android 6.0+ iOS 10+. On older versions of the OS may have problems with stereo sound.
• Some custom firmware (for example, LineageOS) do not work properly with the A2DP-Bluetooth profile.

5 Mechanical damage: what breaks most often

If the software methods didn't work, the problem could be a physical breakdown. EBS Basic 2 is most often used in the process:

• 🔋 Battery - swells or loses capacity (earphone discharges in 10-15 minutes).
• 🎧 Dynamic – a break of the membrane or contacts (there is sound, but with wheezing or quiet).
• 📶 Bluetooth antenna – a break of the track on the board (the headphone does not connect at all).
• 🔌 Charging contacts – oxidation or detachment (the headphone is not charged in the case).

How to diagnose a breakdown:

1. Multimeter vertebra: Transfer the multimeter to resistance testing mode (200Ω). Touch the battery contacts on the board with your probes. 0Ω or OL — battery malfunction.
2. Visual inspection: Disassemble the headphone (carefully putting the lid on the plastic card) and check if there is any battery bloating, wire breaks or blackened elements on the board.

⚠️ Warning: If the board has blackened or bloated capacitors, self-repair is useless - this is a sign of short circuit!).

6. Contacting the service center: warranty and cost of repair

If none of the methods helped, and headphones on the warranty, contact the official service center Xiaomi. According to the law of the Russian Federation (Article 18 ZoZPP), you have the right to:

• 🔄 Free repairs – if the production defect (for example, detached contacts or swelled battery).
• ⚖️ Replacement with a new kit – if repair is not possible or takes more than 45 days.
• 💰 Money back – if the defect is critical (e.g., Bluetooth module is not working).

The cost of repairing Mi True Wireless EBS Basic 2 in Unofficial Services (2026):

To avoid denial of guarantees:

• 📄 Save checks, box and completeness (case, cable, documentation).
• 🔧 Do not open the headphones yourself - this will void the warranty.
• 📱 Take a screenshot of the device number (can be found in Mi Home or on the sticker under the case cover).

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If the headphones are purchased on AliExpress or in an unofficial store, the warranty of Xiaomi Russia does not apply to them, in this case, repair is possible only at your own expense.

7. Alternative solutions: if repair is not feasible

If the cost of repair exceeds 50% of the price of new headphones (about 2,500) ₽ In 2026, consider alternatives:

• 🆕 Buy new headphones – for example, Redmi Buds 4 or Xiaomi Buds 4 Pro (they are compatible with Mi True Wireless). EBS Basic 2 on the case).
• 🔄 Use one working earpiece in mono mode (suitable for calls or podcasts).
• 🔧 Re-sweeten the board yourself - if you have experience with a soldering iron and microelectronics.
• 📦 The Remote Parts of Mi True Wireless EBS Basic 2 is being bought for 300-500 ₽ repairer.

If you are buying new headphones, pay attention to:

• Bluetooth version: Mi True Wireless EBS Basic 2 supports Bluetooth 5.0, but newer models (like Buds 5) are already running on 5.3 with less latency.
• The time of autonomy is the EBS Basic 2 is 4 hours on a single charge, while Redmi Buds 5 has up to 10 hours.
• Codec support — EBS Basic 2 is only available for use with SBC, Modern models are supported by AAC and aptX for better sound.

FAQ: Frequent questions about a broken headphone