Reset Xiaomi AirDots 2 to factory settings: 3 working methods + problem solving

Xiaomi AirDots 2 wireless headphones (also known as Redmi AirDots 2) remain popular due to the balance of price and quality. However, even in such devices, there are failures over time: the headphones do not sync with each other, do not connect to the phone, give out distorted sound or permanently turn off. In 90% of cases, these problems solve a complete reset to factory settings – a procedure that eras all stored data about pairings and returns the device to its original state.

In this article, you will find three proven reset methods (including the hidden method for “hang” headphones), a table with error codes, and answers to frequent questions – for example, why one earphone may not work after reset. We will also discuss how to avoid typical errors, which cause users to repeat the procedure 5-10 times without result.

Before you start, make sure your AirDots 2 is at least 30% charged, which is critical for a successful reset. If the indicator on the case does not burn or flashes red, first plug it into charging for 15-20 minutes.

1.When do you need a Xiaomi AirDots 2 reset?

Resetting is not a universal solution, but it is effective in the following situations:

• 🔗 Headphones do not connect to your phone (not shown in the list of Bluetooth devices).
• 🎧 One earphone does not work or produces a sound with a delay (desynchronization).
• 🔄 Constant communication interruptions while listening to music or talking.
• 🔊 Distorted sound, crackling or noise unrelated to the audio source.
• 📱 Headphones are connected, but immediately disconnect after 1-2 seconds.
• 🔋 After updating the firmware, glitches appeared (for example, touch control does not work).

If the problem is not on this list, it may be the source of the signal (phone, tablet) or mechanical failure (for example, oxidation of contacts in the case).

⚠️ Warning: Resetting will not help if the headphones are physically damaged (for example, after falling or getting moisture.

2.Resetting preparation: what to do in advance

To avoid common mistakes, follow these steps before the procedure:

1. Charge. Make sure the case and headphones are at least 30 percent charged. If the indicator on the case flashes red, plug it in for 15 to 20 minutes.
2. Disconnect from all devices. Forget the headphones in Bluetooth settings on all previously connected gadgets (smartphone, laptop, tablet). On Android: Settings → Connected devices → Xiaomi AirDots 2 → Forget. On iOS: Settings → Bluetooth → I badge next to the headphones → Forget this device.
3. Case check: Make sure the contacts inside the case are clean (no dust or oxidation) and wipe them with a dry cotton swab if necessary.
4. Wednesday: Reset indoors without interference (away from microwaves, Wi-Fi routers, other Bluetooth devices).

If you’ve updated your headphone firmware through the Mi Home or Xiaomi Wear app, resetting it will return it to the factory version of the software, which can solve problems caused by an incorrect update, but also remove all custom settings (such as customizing touch gestures).

Method 1: Standard reset via a button on the case (works 95% of the time)

This is the official method from Xiaomi, which is suitable for most AirDots models.The instruction is relevant for the original AirDots 2 and their clones (for example, Redmi AirDots 2 Neo).

1. Put the headphones in the case and close the lid. Wait 10 seconds, they should automatically disconnect from the phone.
2. Open the case cover and leave the headphones inside. The indicator on the case should flash white (meaning the headphones are paired).
3. Find the reset button on the back of the case (usually hidden under a rubber plug or marked with a dot).
4. Press the button for 15-20 seconds. The indicator on the case will flash red and white alternately, which is a signal that the reset has started.
5. Release the button and close the lid. In 5-10 seconds, the indicator will go out - the reset is complete.

Now the headphones are ready for a new pairing, so you can plug them in.

1. Open the case lid.
2. On your phone, turn on Bluetooth and select Xiaomi AirDots 2 from the list of available devices.
3. Confirm the pairing (if necessary, enter the code 0000).

Checked charging case and headphones|Headphones are forgotten on all devices|Reset button clamped at 15+ seconds|The indicator flashed red/white|After the reset, a new connection was made-->

⚠️ Note: If the indicator on the case does not flash red/white, but only white, the reset button did not work. Try to pinch it longer (up to 30 seconds) or use an alternative method (see Method 2).

Method 2: Reset by multiple pressing (for "hang" headphones)

If the standard method didn’t work (for example, the button doesn’t respond or the indicator doesn’t blink), try this method. It simulates hardware reset and often helps when the headphones “hang” after a failed firmware update.

1. Get both earphones out of the case.
2. Press and hold the touch buttons on both headphones simultaneously for 10 seconds. The indicators on the headphones will start flashing red.
3. Without releasing the buttons, place the headphones back in the case and close the lid.
4. Wait 30 seconds, then open the lid, and the indicator on the case should flash white, which means that the reset was successful.

If after that, the headphones still do not connect, try a forced power outage:

1. Leave the headphones in the case with the lid open.
2. Connect the case to charging for 1 minute, then disconnect.
3. Close the lid for 10 seconds, then open it and try to reconnect.

This method works when the headphones are "obsessive" to the previous connection or the firmware is damaged. If it does not help, move to Method 3.

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If the headphones are connected only one by one after reset, try manually synchronizing them: pull both from the case, press the touch buttons for 5 seconds until the indicators start flashing blue, then place them back in the case for 10 seconds.

5. Method 3: Reset via Xiaomi Wear app (for stitched headphones)

If you’ve previously updated your headphone firmware through the official Xiaomi Wear app (or Mi Home), you can reset software, which is suitable for modified firmware or when hardware methods fail.

1. Install the Xiaomi Wear app (available for Android and iOS).
2. Connect the headphones to your phone (if they appear in the Bluetooth list).
3. Open the app, find the Devices section → Xiaomi AirDots 2 → Settings (⚙️).
4. Select Reset settings or Restore factory settings.
5. Confirm the action and wait for the process to be completed (usually takes 1-2 minutes).

After a software reset, the headphones will automatically restart and be ready for a new pairing. If the application does not have a reset option, then your version of the software does not support this function - use hardware methods (Method 1 or 2).

6. Frequent mistakes and how to avoid them

Many users complain that resetting doesn't work or that the headphones work even worse after the procedure, and 90 percent of the time it's due to not following instructions correctly, and here are the most common mistakes and their solutions:

• ⏳ Hold the button too short. Reset button must be pressed for at least 15 seconds (before flashing red/white.
• 🔋 Headphones discharged. If the charge is below 20%, the case may not respond to pressing.
• 📱 The headphones are not forgotten on the phone. Even if they're not connected, old pairing data can get in the way. Remove them from the Bluetooth list on all devices.
• 🔄 Interrupting the process. Do not close the case lid or turn off power during the reset, which can damage the firmware.
• 🎧 Synchronization problems: If only one earphone is running after reset, perform manual synchronization (see tip above).

If the headphones do not work after reset, check:

• 🔌 Contacts in the case – they may have oxidized or contaminated.
• 📦 Firmware – sometimes on Xiaomi forums patches are posted to fix bugs (for example, for the model). TWS Earbuds Basic 2).
• 🔊 Sound source – try connecting your headphones to another phone or PC.

7 How to check that the reset has been successful

After the reset is done, it is important to make sure that the procedure is completed correctly.

• ✅ The indicator on the case flashes white (conjugation mode).
• ✅ Headphones appear in the Bluetooth list as Xiaomi AirDots 2 (without consoles "LE" or other symbols).
• ✅ When connected, a standard voice assistant sounds (for example, "Connected").
• ✅ Both headphones are synchronized (the mobile application displays the status of "Stereo").

If any of these items fail, repeat the reset or try an alternative method, such as if the headphones connect like Xiaomi AirDots. 2_LE, This means that the reset was not completely completed - you need to repeat the procedure.

For additional verification, you can use the nRF Connect app (available for Android and iOS), which shows the real status of the Bluetooth headphone module and helps diagnose firmware problems.

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If the headphones are connected after reset, but the sound is interrupted or distorted, the problem may be in the Bluetooth codec. On Android, try turning on LDAC or AAC instead of SBC in the developer settings.

FAQ: Answers to Frequent Questions