Wireless headphone connectivity issues often take one earbud off guard when one earbud stops syncing with the phone or the sound starts to break. Owners of Xiaomi and Redmi ecosystem devices often experience gadgets “forgetting” each other after being removed from the case, a common software glitch that is solved by forced reboot or a complete factory reset.
Sometimes the device simply does not see the Bluetooth module of the smartphone, despite the fact that the battery is charged. In such cases, standard removal from the list of devices does not help. Hard Reset is the most effective method of eliminating software errors, firmware "hangs" and desynchronization of the left and right channels. Below we will discuss in detail the algorithms of actions for different generations of headsets.
⚠️ Warning: Before starting the procedure, make sure that the charge of the case and the headphones themselves is at least 50%. Interrupting the reset process due to battery discharge can lead to a software failure that will have to be fixed in the service center.
The process of returning to factory settings takes only a few minutes, but requires precise sequence of actions. If you are performing manipulations for the first time, carefully monitor the indicators, as their behavior may vary depending on the model. We will consider universal methods for most popular versions, including AirDots, Essentials and newer series.
Preparation of equipment and diagnosis of problems
Before taking drastic measures, you need to rule out the trivial causes of problems. Often users try to reset when the problem is in contaminated contacts or a discharged battery. Carefully inspect the charge case and the headphones themselves for oxidation or dust.
Clean the contacts on the headphones and inside the case with a dry cotton swab. Make sure that when you install the socket, you hear a characteristic click, and the LED on the case lights up, signaling the start of charging. If the indicators do not light up, wipe the contacts with an alcohol napkin.
It is important to understand that resetting your settings removes all information about the paired devices from the headset memory. After the procedure, you will have to re-search them in the Bluetooth menu of your smartphone. Make sure that the phone is on Bluetooth and visible to other devices.
⚠️ Warning: Do not attempt to disassemble the headphone case or open the case with sharp objects during diagnosis.This will lead to loss of warranty and may damage fragile lithium batteries.
If visual inspections don't show any problems and cleaning contacts doesn't help you get back to normal, move on to a software solution. There are several ways to do Hard Reset, and the specific method you choose depends on your headphone model and the type of control you have.
Mi AirDots and Redmi AirDots headphones reset (1 and 2 generations)
The first and second generation models, also known as Mi True Wireless Earbuds Basic, don't have a physical button on the case body, and they have a special procedure for resetting through touch panels, which requires a certain dexterity and precise timing.
Remove both earbuds from the charge case. Make sure they are on (usually they turn on automatically when removed).If the lights aren't on, press and hold the touch zones on both earbuds simultaneously for 5 seconds to turn them off, then turn them back on.
Now, press and hold the touchpads on both headphones simultaneously. It takes about 20 seconds to hold it. First you hear the voice message "Pairing," then "Power off," and then you hear "Reset" sounding if you don't let your fingers go. The indicators should flash red.
- 🔴 Hold the sensors until the indicators flash red 3 times – this is a signal of a successful reset.
- 📱 Remove the “Mi True Wireless EBs Basic” device (or similar) from the Bluetooth list on your smartphone.
- 🔄 Place the headphones back in the case, close the lid and wait 10 seconds before re-extracting.
After these steps are done, the headphones must go into search mode, and one device or two (left and right channels separately) may appear in the Bluetooth list. If you see two devices, this means that the synchronization between the channels is lost, and the procedure may have to be repeated.
☑️ Checklist of successful AirDots reset 1/2
Instructions for models with a button on the case (AirDots 3, Redmi Buds)
More modern models, such as the AirDots 3, Redmi Buds 3 and the Mi True Wireless Earphones series, feature a physical reset or pairing button on the case of the charging case. This greatly simplifies the process and makes it less dependent on user reaction.
Put both earbuds in the charge case, but don't close the lid. Make sure they're properly mounted and secured by magnets. Find a round button on the back or side of the case (sometimes hidden inside, at the bottom, between headphone seats).
Press and hold this button for 10-15 seconds.The indicator on the front panel of the case will start flashing white or orange (depending on the model), signaling the start of the reset process. Release the button when the blinking becomes frequent or changes color.
Sequence of action:
1. Put the headphones in the case.
2. Press the button on the case.
3. Hold 10-15 seconds until the indication changes.
4. Wait for the release from the discharge mode.Once the light goes out or turns on, the device is ready for a new pairing. Unlike the old models, you don't have to hold the sensors, which reduces the risk of error. However, if the button doesn't respond, check if the case is charged.
💡
If the button on the case does not respond to pressing, try connecting the case to the charger for 5-10 minutes. Sometimes the protection system blocks functions when the charge is low.
Elimination of left and right channel dissynchronization
One of the most common problems is when you have only one headphone, or you see it as two different devices, which is called desynchronization, and standard resetting over the phone's Bluetooth menu is not going to help, because the problem is that there's internal communication between the channels.
To solve this problem, you need to do the "binding" procedure again. First, delete the device from the phone's memory. Then perform a full reset in one of the above methods, corresponding to your model. After the reset, do not rush to connect them to the phone.
Remove both earphones from the case at the same time. 5-10 They have to find each other, and one of the indicators (usually on the right channel) has to blink slowly, and the other one (left) has to blink quickly or go out. TWS-linkage restored.
- 📶 Wait until one indicator stops blinking or starts blinking less often – this is a master channel.
- 📲 Turn on Bluetooth search on your smartphone and find one device (not two!).
- 🎧 If there are two devices on the list, repeat the reset procedure, making sure that both headphones were in the case before starting.
- 🔊 Check the sound in both channels by running the test audio.
It is important to note that both headphones must have the same firmware version to work smoothly, and if you are frequently unsynchronized, it is recommended to update the software via the Mi Wear or Xiaomi Earbuds app if your model supports this feature.
Reset via Mi Wear and Xiaomi Earbuds app
For advanced Xiaomi ecosystem models, there is a software way to reset through proprietary applications, which allows you not only to reset, but also to check the battery status, update the firmware and adjust the touch control.
Download and install Mi Wear (for global versions) or Xiaomi Earbuds (for Chinese versions) from Google Play or the App Store. Connect your headphones to your smartphone and open the app. From the main menu, select your device model.
Go to the device settings (usually the gear icon or three dots in the corner). Find "Reset headphones" or "Factory Reset." Confirm the action. The headphones automatically reboot and reset settings without having to press the buttons.
| Model headphones | Support for Mi Wear | Type of discharge | Success indicator |
|---|---|---|---|
| Mi True Wireless Earbuds Basic | No. | Touch (20 sec) | Red flashing |
| AirDots 2 / Redmi Airdots 2 | Partially. | Touch/Button | Orange light |
| AirDots 3 / Redmi Buds 3 | Yes. | The button on the case | White flashing |
| Mi True Wireless Earphones 2 | Yes. | Button/Appendix | Sound signal |
Using the app also allows you to diagnose the state of each channel separately, and if the problem persists after resetting through the application, it is likely that one of the Bluetooth modules has a hardware malfunction.
Why can't the app see the headphones?
Frequent errors in discharge and their solution
Even following the instructions, users sometimes find that the procedure does not work, most often it is due to a violation of timing or battery status, and we will analyze the typical errors so that you can avoid repetition.
Release of a button or sensors too early is the most common mistake. The system may perceive a short press as an on/off command or voice assistant activation, but not a reset. Always hold the button for 5 seconds longer than you think it is necessary.
Another mistake is to try to reset when one of the headphones is discharged. If one channel turns off during the reset, the procedure will interrupt and the settings will not remain.
⚠️ Attention: Don't push the buttons too hard. Touch panels respond to touch, not pressure. Excessive force can damage the membrane or touch layer.
If the headphones continue to malfunction after all the attempts, try connecting them to another smartphone. If the problem persists on another device, you probably need to change the battery or repair the board.
💡
The main secret of success is the full charging of all components before reset and the exact observance of the time intervals of button retention.