Reset headphones Xiaomi Mi True Wireless: full instruction with photos and videos

Xiaomi Mi True Wireless headphones (including the Basic 2, SE, TWS 2 and Air 2 models) sometimes require a complete reset, which may be necessary for problems with connecting to the smartphone, constant communication interruptions, incorrect operation of touch buttons or after a firmware update. The reset procedure returns the device to factory settings, removing all stored data about pairing and user parameters.

In this article, you will find 4 proven reset methods, from the standard button method to hidden features in the Mi Home app. We will also analyze the typical errors that occur when resetting, and give recommendations for restoring the headphones after the procedure. If your Mi True Wireless is no longer defined by your phone or malfunctions, follow the instructions below - this will save time to contact the service center.

When do I need to reset Xiaomi headphones?

Factory resetting is a last resort, but in some cases it is the only one that helps bring the device back to life.

• 🔌 The headphones do not connect to the phone, although previously worked stably.
• 🔄 One of the headphones (left or right) is not synchronized with the pair.
• 🎵 The sound is interrupted, there are interference or delays when playing.
• 🔋 The battery is quickly discharged, although previously held the charge longer.
• 🛠️ After updating the firmware, glitches appeared (for example, gestures do not work).

If the problem is hardware-related (such as physical damage to the speaker or battery), resetting won't help -- it will require repairs. To distinguish a software glitch from a breakdown, try connecting the headphones to another device. If the error is repeated, it's likely the firmware or settings are to blame.

⚠️ Note: Reset removes all pairing data. After the procedure, Xiaomi Mi True Wireless headphones will have to be reconnected to all devices they have previously worked with.

Method 1: Standard button reset (for all models)

This is a versatile method that works on most Mi True Wireless models, including the Basic 2, SE and Air 2. The physical button on the case charger is used to reset.

1. Put both headphones in the charging case and close the lid.
2. Connect the case to a power source (for example, to charge from the phone).
3. Press and hold the button on the back of the case for 15-20 seconds.
4. The indicator on the case will flash red and white – this is a signal of a successful reset.
5. Release the button and wait until the indicator lights up in permanent white (means ready to pair).

If the indicator doesn't flash red, try repeating the procedure by holding the button for longer (up to 30 seconds).Some models (such as Mi True Wireless 2) may require triple pressing at 1 second intervals rather than prolonged retention.

Video instructions (if you need a demonstration):

📹 Watch YouTube (open the first link from Xiaomi’s official channel or verified reviews).

Method 2: Reset via Mi Home (for stitched models)

If your Xiaomi Mi True Wireless headphones are connected to the Mi Home ecosystem, you can reset through the official application, which is suitable for models with firmware support (for example, Air 2 Pro or AirDots 3).

1. Open the Mi Home app on your smartphone.
2. Go to the Devices section → Headphones.
3. Choose your Mi True Wireless model from the list.
4. Slip on the three dots in the upper right corner and select Settings of the device.
5. Scroll down and click Reset settings (or Untie the device).
6. Confirm the action in the pop-up window.

Once reset, the headphones will automatically disconnect from the app and have to be reconnected. If there is no reset option in the Mi Home, then your model does not support this feature, use methods 1, 3 or 4.

Method 3: Reset via Bluetooth settings of the phone (alternative method)

If Xiaomi Mi True Wireless headphones are connected to the phone but are not working properly, you can try resetting them via the Bluetooth menu.This method does not always work, but sometimes helps to avoid a complete reset.

Instructions for Android:

1. Open Settings → Bluetooth.
2. Find your Mi True Wireless in the list of devices and tap the gear (or settings icon) next to the name.
3. Select Forget Device (or Disable if the Forget option is missing).
4. Confirm the action.
5. Return the headphones to the case, close the lid for 10 seconds, then remove and try to connect again.

For iPhone (iOS):

1. Go to Settings → Bluetooth.
2. Click on the i icon next to Mi True Wireless.
3. Choose Forget this device.
4. Confirm and restart the headphones (put in the case for 15 seconds).

This method is not a complete reset, but often solves connection problems. If errors persist after the device is forgotten, use method 1 or 4.

Method 4: Reset via Hidden Menu (for advanced users)

Some Xiaomi Mi True Wireless models (such as Air 2 or AirDots Pro) have a hidden service menu that allows you to perform a deep reset. This method requires strict compliance with the instructions, as improper actions can lead to a firmware failure.

Step-by-step:

1. Put both headphones in the case and close the lid.
2. Press the button on the case 5 times in a row with an interval of 1 second.
3. After the fifth press, hold the button for 10 seconds until the indicator starts flashing blue and red.
4. Release the button and the headphones will go into recovery mode.
5. Wait until the indicator lights up green (means a successful reset).

Important: This method does not work on all models. If the indicator does not flash blue/red after 10 seconds of retention, interrupt the procedure and use a standard reset (mode 1).

⚠️ Note: Do not interrupt the procedure if the indicator flashes blue - this can cause a firmware failure. If the headphones stopped turning on after this method, contact the service center.

Table: Comparison of discharge methods for different models

If your model is not in the table, use method 1 (button reset) – it is universal for most people. TWS-Xiaomi headphones.

What if the reset didn't help?

In rare cases, even after a complete reset, Xiaomi Mi True Wireless headphones continue to malfunction.

• 🔄 Update the firmware through Mi Home (if available for your model).
• 📱 Check compatibility with your smartphone: some older Android models (below 8.0) may not work properly with your smartphone. TWS.
• 🔋 Charge your case and headphones to 100% – sometimes crashes are caused by low charge levels.
• 🛠️ Contact the service if the headphones are not turned on or defined by any device.

If the problem is in one headphone (for example, the left one is not connected), try:

1. Remove both earphones from the case.
2. Press and hold the touchpad on the idle earphone for 10 seconds.
3. Put both headphones back in the case and close the lid for 30 seconds.

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If you reset your headphones and only have one sound, check the audio balance in your smartphone’s Bluetooth settings. On Android, you can do this from the device-specific Sound Settings menu.

FAQ: Frequent questions about resetting Xiaomi Mi True Wireless

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If none of these methods worked, the problem may be hardware (damage to the Bluetooth module, battery or contacts), in which case we recommend contacting an authorized service center Xiaomi.