How to connect the scooter Xiaomi M365 to the phone: instructions with photos and tips

The Xiaomi M365 remains one of the most popular vehicles for its balance of price, quality and functionality, but many owners face problems at the first connection stage: the device does not find the phone, the application produces errors, and the indicators burn differently than in the manual. In this article, we will discuss all the ways of connecting, from standard synchronization via Mi Home to alternative methods for older versions of firmware.

It's important to understand that the process depends on the firmware version of the scooter, the phone model, and even the region of purchase. For example, European versions of the M365 often require additional in-app authorization, and Chinese versions can only work with Mi Home for China. We collected current data for 2026, including bypassing common errors such as Error 21 or Bluetooth pairing failed.

Preparation of the scooter and phone before connection

Before you try to connect devices, make sure that both gadgets are ready to sync. On the scooter Xiaomi M365 should be on the white indicator on the power button – this means that it is on and ready to connect. If the indicator flashes red or blue, then there is an error (we will discuss them later).

The phone must:

• 📱 Install the latest version of the Mi Home app (from Google Play for Android, from the App Store for iOS) and older versions may not support newer scooter firmware.
• 🔄 Enable Bluetooth and geolocation (required! without geodata, the app won't be able to determine the region of the device).
• 🔋 Charge the scooter at least 20% - at low charge, the connection may be interrupted.
• 🌐 Connect to a stable Wi-Fi network (only required for first authorization in Mi Home).

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If you have an iPhone, reboot your phone before connecting – this helps avoid the Bluetooth not available error that often occurs on iOS.

Also check if the scooter is connected to another phone. Xiaomi M365 can only be synced to one device at a time. If you have previously used another smartphone, reset the scooter (press the on button for 10 seconds to double the signal).

Step-by-step: Connection via Mi Home

The standard way to sync is through the official Mi Home app. Follow the instructions carefully, as skipping steps often leads to errors.

1. Open Mi Home and log in (use a Xiaomi account tied to the same region as the scooter).
2. Select the M365 model (if it is not on the list, update the app).
3. Wait until the synchronization is complete (it can take up to 2 minutes). After a successful connection, the scooter control panel will appear in the application.

The scooter is displayed in the list of Mi Home| devices

The control panel shows the battery level |

The lock/unlock button is working |

In the settings of the scooter, firmware parameters are available-->

If an Error 21 error occurs during the device search phase, it means that the scooter is already linked to another account, in which case you need to reset the anchor via the scooter menu (click the on button for 10 seconds) or contact Xiaomi with proof of purchase.

Alternative ways of connecting

If the standard method doesn't work, try alternatives, which are especially relevant for scooters with unofficial firmware or purchased on the secondary market.

Connect via M365 Tools (for Android)

This third-party app lets you bypass the limitations of the Mi Home and connect to the scooter even without authorization. Download it from Google Play (developer - M365 Dashboard).

1. Select the Xiaomi M365 from the list of found devices.

The advantage of this method is access to advanced settings, such as changing the speed limit or calibrating the battery, but beware: the wrong settings can lead to breakage!

Connecting with Xiaomi Home for iOS (if Mi Home is not working)

On iPhones, sometimes it helps to use the Xiaomi Home app (not to be confused with Mi Home), which has a different interface, but the same functionality.

1. Remove the Mi Home and install the Xiaomi Home.
2. Sign in with the same account.
3. Repeat the steps of the standard connection (see section above).

Common mistakes and their solutions

Even if you follow the instructions correctly, you can have failures, and we've collected the most common errors and the ways to fix them.

Critical information: if the scooter gives an Error 36 error, it means that the controller is malfunctioning. Self-repair is impossible - you need to change the board at the service center.

Error 21 (linked to another account)|

Bluetooth pairing failed|

Scooter not switched on ||

The app doesn't see the device|

Another mistake.-->

Scooter setting after connection

After successful synchronization, it is recommended to immediately configure the basic parameters for a comfortable ride.

• 🔒 Blocking/Unlocking – Protection against theft (can be linked to a fingerprint on some phone models).
• 📊 Travel statistics – distance, speed, energy consumption.
• ⚙️ Riding mode – the choice between Eco, Standard and Sport (affects top speed and acceleration).
• 🔋 Battery Notifications – setting up low charge alerts.

For experienced users, the M365 Tools has hidden settings:

• 🛠️ Calibration of the battery (helps with incorrect display of charge).
• 🚀 Changing the speed limit (up to 30 km/h, but it is not safe!).
• 🔄 Update the firmware manually (if the automatic does not work).

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Do not change the KERS (regenerative braking system) settings without experience – this can cause the controller to break down.

It is also useful to enable automatic firmware updates in the Mi Home settings. New versions often fix connection errors and improve energy efficiency. However, before upgrading, make sure that the scooter is charged at least 50% - interrupting the process can cause it to fail.

How to connect to a scooter without a phone

If you don't have a smartphone or it's broken, you can drive the Xiaomi M365 without a connection.

• 🔘 Turn on/off button on the steering wheel.
• 🚦 Switching driving modes by double press of a button (Eco/Standard/Sport).
• 🔦 Activation of the headlamp by holding the button 2 seconds.

Without a phone, you will lose:

• ❌ Blocking from theft (scooter can be stolen by simply turning it on).
• ❌ Travel statistics and battery notifications.
• ❌ Possibility of updating firmware.

If you plan to drive without a phone, we recommend connecting to the scooter at least once a month via the Mi Home to check for updates and battery status, and you can also buy an additional remote control (sold separately) that duplicates the lock and switch functions.

Safety and operational advice

Connecting to a scooter is just the first step, and to extend its life and avoid breakdowns, follow these tips:

⚠️ Warning: Never update your scooter firmware through public links (e.g. forums) and only use official sources such as Mi Home or trusted apps like the one you use. M365 Unofficial firmware may contain viruses or damage the controller.

Other important points:

• 🔌 Charge the scooter with only the original charger, and using cheap ones can cause the battery to burn.
• 🌧️ Avoid Driving in the Rain – Xiaomi M365 defender IP54, But it doesn't guarantee 100% water protection.
• 🛠️ Check tire pressure every 3 months (3.5-4.0 bar) and lowered wheels increase the load on the engine.
• 📱 If the scooter is not used for a long time, turn it on once a month and recharge it for 10-15 minutes so that the battery does not run out of power.

Also note the warranty conditions: In most countries, the warranty on the Xiaomi M365 is valid only when using original spare parts and firmware.

⚠️ Warning: If after connecting the scooter began to arbitrarily brake or twitch, immediately turn it off and reset the settings through the M365 Tools.This could be a sign of a controller failure that is dangerous when riding.

FAQ: Frequent questions about connecting Xiaomi M365