How to connect to the Xiaomi scooter: instructions for Mi Electric Scooter, M365, Pro 2/3 and other models

Why you can’t connect to the scooter Xiaomi and how to fix it

Xiaomi scooters are some of the most popular vehicles in the city, but their first connection to a smartphone is often questionable, and even experienced users face synchronization errors, especially when it comes to new models like the Mi Electric Scooter 4 Pro or the budget M365. The problem is usually not the scooter itself, but the wrong sequence of actions or outdated software.

In this article, you will find step-by-step instructions for all current models (2018-2026 release), including solutions for typical errors like Error 10 or Bluetooth Pairing Failed. We will analyze the connection through the official Mi Home and Mi Electric Scooter applications, as well as alternative ways for older devices. If your scooter was already attached to another account, there is a solution for this case.

Before you start, make sure that:

• 📱 Your smartphone is running Android 8.0+ or iOS 12+ (Older versions of the OS do not support new Bluetooth 5.0 protocols).
• 🔋 The scooter has enough charge (minimum 20% - otherwise it can turn off during synchronization).
• 🌍 You are in a region where Xiaomi scooters are officially sold (in some countries, applications may block connection).

What models of scooters Xiaomi support connection to the smartphone

Not all Xiaomi scooters can sync with a smartphone, here’s a current list of supported models (as of 2026):

If your model is not listed, check its compatibility on the official Xiaomi website. Scooters released before 2017 (for example, Mi M187) may not support modern versions of the application.

Preparation of a scooter and smartphone to connect

Before the first synchronization, you need to follow several mandatory steps, and skipping any of them can lead to errors like Device Not Found or Connection Timeout.

1. 🔄 Reboot the scooter: turn it off with a long press on the power button (5-7 seconds), then turn it on again.
2. 📲 Update the app: Remove the old Mi Home or Mi Electric Scooter and install the fresh one from Google Play or the App Store.
3. 📶 Turn on Bluetooth and geolocation: without them, the application will not be able to detect the scooter. On iPhone, also allow access to Local Networks in the privacy settings.
4. 🔐 Untie the scooter from the old account (if it was in use): to do this, you need to reset the settings to the factory (instruction below).

If you are connecting a scooter for the first time, skip the last item. Mi Electric Scooter 4 Pro models will also require a Xiaomi account - without it, some features (for example, configuring cruise control) will be blocked.

⚠️ Note: If the scooter was previously linked to another user's account, the new owner will not be able to connect without resetting.

Step-by-step: how to connect Xiaomi scooter to the phone

Consider a universal connectivity algorithm that works for most models: If you have a Mi M365 or a Pro 2, use the Mi Home app. For newer scooters (1S, 3, 4 Pros) - Mi Electric Scooter.

Step 1: Installation and configuration of the application

1 Download the official annex:

• 📱 For Android: Mi Electric Scooter.
• 🍎 For iOS: Mi Electric Scooter.

2. Sign up or sign in to your Xiaomi account (required for 4 Pro).

3. Select Europe or Russia (even if you are not in these countries) – this will help to avoid server errors.

Step 2: Search and pairing of the scooter

1. Turn on the scooter and make sure it is in standby mode (all indicators are on).

2. In the app, click Add Device (+) → Electric scooter.

3. Wait for the app to detect the scooter (may take up to 30 seconds).

• 🔄 Reboot Bluetooth on your phone.
• 📍 Move the scooter closer to the phone (maximum 1 meter).
• 🔋 Check the battery charge (at the time of the <15% connection may be interrupted).

Step 3: Completion of the setup

1. After detection of the scooter, the application will prompt you to enter the serial number (is under the QR-steering-column).

2. Confirm the pairing on the phone and scooter (on some models you need to press the power button once).

3. wait for the synchronization to end (the indicator on the scooter will stop blinking).

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If the app asks you to update your firmware immediately after you connect, you can agree that this will fix most Bluetooth bugs, but make sure that the scooter is connected to charging during the upgrade!

You can now browse through the travel statistics, adjust the driving modes and update the firmware.

Common Connection Errors and Their Solutions

Even with the right actions, users are faced with errors, and here are the most common ones and ways to fix them:

If neither solution worked, try installing an alternative application like ScooterHacking Utility (for Android) or M365 Tools, which often works where official utilities fail.

⚠️ Note: Using unofficial apps can lead to a loss of warranty on the scooter. Xiaomi blocks devices with modified firmware if they contact a service center.

How to untie Xiaomi scooter from an old account

If you bought a used scooter, the previous owner might not have unplugged it from his account, in which case the new user will not be able to connect.

1. 🔧 Reset via buttons: Hold the power button and brake button simultaneously for 10-15 seconds until the indicator flashes red and green quickly.
2. 📱 Reset via app (if you have access to your old account): In Mi Electric Scooter, go to Settings → Untie the device.
3. 🔄 Manual firmware update: If the reset doesn’t help, swipe the scooter through the XiaoFlashing Tool (instructions are on forums like this one). 4PDA).

Once reset, the scooter will be like a new one, you can connect it to your account. If the indicator after reset is red and does not respond to the buttons, then there is a firmware error, in which case only flashing through the USB-C port (requires a UART adapter).

Update firmware scooter Xiaomi after connecting

Once you've successfully connected, the app can suggest you update your firmware, which is important because the new versions fix:

• 🔋 Battery consumption bugs (e.g. in Mi) M365 post-update v1.5.4 power reserve increased by 10%).
• 🚦 Bluetooth communication errors (in Pro 2, the speed shutdown is fixed) >25 km/h).
• 🔒 Security vulnerabilities (in 2023, a bug was found in old firmware that allows you to remotely unlock the scooter).

How to update the firmware correctly:

1. Connect the scooter to charge (update will drain the battery by 10-15%).
2. Connect to stable Wi-Fi (not mobile internet!)
3. In the app, go to Settings → Software Update.
4. If the update is stalled, wait 10 minutes — sometimes it takes longer than usual.

⚠️ Note: If during the upgrade the scooter turns off or discharges, it may stop turning on. UART-port.

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Update your firmware only through the official app. Self-firmware through third-party utilities (such as DownG) can lead to the blocking of the scooter by Xiaomi servers.

FAQ: Frequent questions about connecting Xiaomi scooter