How to connect your phone to Xiaomi’s Amazfit smartwatch: full instruction with error solutions

Xiaomi's Amazfit smartwatch is not just an accessory, it's a full-fledged assistant for sports, health and everyday tasks. But to unlock its potential 100 percent, you need to properly link the device to your smartphone. Without synchronization, you can't get notifications, track real-time workouts or update firmware. And here's where questions begin: which app to use, why the watch doesn't find the phone, and how to set up notifications from instant messengers.

In this article, we’ll break down all the ways Amazfit connects to a phone, from basic synchronization via Bluetooth to fine-tuning via Zepp or Mi Fitness. We will focus on common errors (for example, when the watch is connected but does not sync data) and hidden functions that are not written about in the official instructions. GTR 4, GTS 4 or earlier model – this guide will help you avoid hours of torment with the setup.

Synchronizing a smartwatch with a phone is a process that seems simple only at first glance, and users are faced with compatibility issues, connection errors, or incorrect notifications. We tested all of the current Amazfit models (including Amazfit Balance and Amazfit Active) and put together step-by-step instructions that work on Android and iOS. FAQ with solutions to 90% of typical problems.

1.What app do you need to connect the Amazfit watch to your phone

The first and most important step is choosing the right app. Xiaomi and Amazfit use two main watch management services: Zepp (formerly the Amazfit App) and Mi Fitness (for some models), and see which one is right for you.

Zepp is the official app from Huami (the developer of Amazfit), which supports all modern watch models, including the Zapp. GTR 4, GTS 4, Cheetah Pro and Balance.It offers advanced health analytics, dial customization, and integration with Strava, Apple Health, and Google Fit.The main plus is stable work and regular updates.

Mi Fitness (formerly Mi Fit) is an app from Xiaomi that was originally developed for the Mi Band fitness bracelets. It supports some Amazfit models (for example, the Amazfit Bip U Pro or Amazfit). GTS 2e), If your watch is on the Mi Fitness compatible list but is not on Zepp, use it.

How do I check compatibility?

Important: Xiaomi is moving all Amazfit devices to the Zepp ecosystem from 2023 onwards, and even if your watch used to run on Mi Fitness, you may need to switch to new software now.

2. Step-by-step instructions: how to connect the Amazfit watch to the phone via Zepp

If you're thinking about an app, it's time to start setting up, and let's take Zepp, the most versatile solution, and it's good for Android (version 8.0 and up) and iOS (iPhone with iOS 12.0).+).

Step 1: Installation and registration

• 📲 Download Zepp from Google Play or App Store.
• 🔑 Register via email, phone number or account Xiaomi/Google/Apple.
• 📱 Allow the app to access notifications, contacts (for calls) and geolocation (for training).

Step 2. Connect the clock

1. Turn on Bluetooth on your phone and charge your watch to at least 20%.
2. Press the button on the clock (or swipe up the screen) to activate pairing mode. QR-pairing....
3. In the Zepp app, click + → Add the device → Watch and select your model from the list.
4. Follow the instructions on the screen: confirm the pairing on the clock (click the tick or button) and wait for the synchronization to complete.

Step 3: Set up notifications and profiles

• 🔔 In the Profile section → Notifications turn on alerts for calls, SMS and messengers (WhatsApp, Telegram, etc.).
• 👤 Fill in the data in Profile → Personal information: height, weight, age – it is necessary for accurate calculation of calories and steps.
• ⚙️ In Device Settings, set up automatic training determination, sleep mode and raising your hand to turn on the screen.

Charge the clock to 20%+

Turn on Bluetooth and GPS on your phone

Install the latest version of Zepp

Allow all application requests (notifications, contacts, geolocation)

Restart the clock (click the button for 10 seconds)-->

If the watch is not connected the first time:

⚠️ Note: On iPhone after connection, you may need to allow Zepp to access Bluetooth in iOS settings (Settings) → Zepp → On Android, check if the connection is blocked by power saving mode or third-party applications like Clean Master.

3. Alternative method: connection via Mi Fitness

If your watch model is only compatible with Mi Fitness (like the Amazfit Bip S or Amazfit Neo), the process will be slightly different, with the main difference being less flexible settings and the lack of some features (like phase-based sleep analytics).

Instructions for Mi Fitness:

1. Download Mi Fitness from Google Play or App Store.
2. Sign up with your Xiaomi account (required!) without it, sync won’t work.
3. Turn on Bluetooth on your phone and put the watch into pairing mode (usually a long push on the button).
4. In the app, click Profile → Add the device and select your model.
5. Confirm the connection on the clock and wait for the firmware update (if available).

The limitations of Mi Fitness compared to Zepp are:

• ❌ No detailed training analysis (e.g., no training, VO₂ max or reconstitution).
• ❌ Fewer dial options.
• ❌ No integration with Strava or Apple Health.
• ✅ But the interface is simpler and the load on the battery of the watch is lower.

⚠️ Note: If you used Mi Fit before and now switch to Mi Fitness, the data will not be automatically transferred! → Settings → Backup).

4.Setting up notifications: how to receive SMS, Calls and messages from messengers

One of the main reasons you buy a smartwatch is that you can see notifications without getting your phone, but by default, Amazfit doesn't show all alerts. Let's figure out how to set them up correctly.

On Android:

1. Open Zepp or Mi Fitness and go to Profile → Notifications.
2. Turn on the Notifications switch and select the apps you want to see alerts from (e.g. WhatsApp, Viber, Gmail).
3. In Android settings, go to the Apps → Zepp/Mi Fitness → Notifications and allow display of notifications.
4. Some messengers (such as Telegram) may need to additionally enable notification access in their own settings.

On the iPhone:

• 📱 Go to the iPhone Settings → Notifications → Zepp and enable Allow Notifications.
• 🔄 In the Zepp app itself, select which apps can send alerts to your watch in the Notifications section.
• ⚠️ On iOS, Amazfit cannot show text messages from instant messengers – only a notification of a new message (due to Apple restrictions).

If notifications do not arrive:

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If notifications stopped coming after the Zepp update, try removing the watch from the app (Profile) → The device → Remove them and reconnect them. That'll reset the connection cache.

5. Problem Solving: The clock is not switched on or permanently switched off

Even with the right setup, sometimes there's a failure.-5 errors and ways to correct them based on user feedback and tests of our experts.

Problem 1: The clock doesn’t find the phone (or vice versa)

• 🔋 Check the battery power of the watch – at a level below 10%, Bluetooth can turn off.
• 📶 Make sure your phone has Bluetooth enabled and geolocation enabled (required for some models).
• 🔄 Restart both devices: the clock (click the button for 10-15 seconds) and the phone.
• 🗑️ Remove the watch from the list of Bluetooth devices of the phone (Settings) → Bluetooth → Forget the device and try to connect again.

Problem 2: Data synchronization is suspended

⚠️ Note: If your workout or sleep data isn't updated in the app, check the firmware version of the watch.Outdated software often conflicts with newer versions of Zepp. Update the watch through Profile → Settings of the device → Firmware update.

• 📶 Check your internet connection – you need a stable network to sync.
• 🔄 Manually run sync by pulling the screen down in the main menu Zepp.
• 🗃️ Clear the app cache (phone settings) → Annexes → Zepp → Memory. → Clear the cache).

Problem 3: The clock is constantly switching off the phone

• 🔋 On Android, turn off battery optimization for Zepp (Settings) → Battery → Optimizing the battery → All applications → Zepp → Not optimize).
• 📱 On iPhone, check if Low Power is enabled (Settings) → Battery).
• 🔄 If the problem persists, reset the clock settings to factory (Device Settings) → Reset).

6. Additional settings: music, payments and voice assistant

Sync with the phone gives you access to the advanced features of Amazfit, and let's figure out how to configure something that's rarely written about in the instructions.

Managing music from the clock

• 🎵 On Android, the watch can control music playback in Spotify, YouTube Music or Apple Music. To do this, turn on the option to control music in Zepp.
• 🔊 Only standard players (Apple Music, Podcasts) work on iPhone).
• 🎧 To listen to music without a phone, download the tracks directly to the watch (available on Amazfit) GTR 4, GTS 4 and newer).

Contactless payments

Some models (Amazfit) GTR 3 Pro, GTS (3) support NFC Payment via AliPay or Mi Pay:

1. Open Zepp and go to Profile → Settings of the device → Contactless payments.
2. Follow the instructions for linking a bank card (passport scan will be required).
3. ⚠️ The feature works only in countries where Mi Pay is supported (Russia is not included in the list).

Voice assistant

• 🎤 On a watch with a microphone (Amazfit) GTR 4, Cheetah Pro) can be activated by Alice (for Android) or Siri (for iPhone).
• 🔊 To do this, turn on the option of voice assistant in Zepp and allow access to the microphone.
• 🗣️ To call the assistant, press the button on the clock or say a voice command (for example, “OK, Google").

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Amazfit watch with NFC (for example, GTR 3 Pros can unlock some Xiaomi smart locks (such as Mi Smart Door Lock.

7. How to update the firmware of the Amazfit watch through your phone

Regular firmware updates fix bugs, add new features and improve stability. Let's consider how to properly update the Amazfit without risking "bricking" the device.

Step-by-step:

1. Make sure the watch is at least 50% charged and the phone is connected to Wi-Fi (mobile internet updates may be interrupted).
2. Open Zepp or Mi Fitness and go to Profile → Settings of the device → Firmware update.
3. If a new version is available, click Update and wait until the process is complete. Don't turn off Bluetooth or leave the app!
4. After the update, the clock will reset automatically.

⚠️ Warning: If an error message appears during the update, do not try to manually restart the clock. Wait 10-15 minutes - the system can restore the process automatically. If the watch hangs on the logo, reset via Settings → Reset (hold the button for 20 seconds).

What to do if the update does not find:

• 🔄 Check your internet connection and restart the application.
• 📱 Update the app itself Zepp/Mi Fitness to the latest version.
• 🌍 If you use VPN, Disable it – Update servers can block suspicious IP.
• ⏳ Sometimes the update doesn't come immediately. Wait 1-2 days and check again.

List of the latest firmware versions for popular models (at the time of 2026):

FAQ: Answers to Frequent Questions