The Xiaomi M365 Pro is not just a vehicle, but a smart device with advanced features that only open when connected to a smartphone. Without synchronization, you lose the ability to track mileage, speed, battery level in real time, and update firmware to improve performance. However, many owners face difficulties in the interface phase: the application does not see the scooter, Bluetooth refuses to connect, then there are authorization errors.
In this article, we will look at all the ways to connect the M365 Pro to Android and iOS phones, including solving typical problems: you will learn which application is best to use (Mi Home or Xiaomi Scooter), how to set up Bluetooth correctly, and what to do if the scooter is not determined by the system.
What applications are needed to connect Xiaomi M365 Pro
To fully work with the Xiaomi M365 Pro, the manufacturer offers two official applications: Mi Home and Xiaomi Scooter (formerly Mijia).
- 📱 Mi Home is a universal application for all devices of the Xiaomi ecosystem. Suitable if you already have other gadgets of the brand (for example, smart lamps or robot vacuum cleaner.
- 🛴 Xiaomi Scooter is a specialty application for electric scooters only. It has a simplified interface, connects faster and offers advanced travel statistics (for example, battery discharge graphs.
Important: both apps require a Xiaomi account (you can use email, phone number or Google/Facebook account) without authorization, sync with the scooter will not be possible.
| Parameter | Mi Home | Xiaomi Scooter |
|---|---|---|
| Minimum version of Android | 5.0 Lollipop | 6.0 Marshmallow |
| Minimum version of iOS | 10.0 | 11.0 |
| Bluetooth support | 4.0 and higher | 4.2 and above |
| Size of the annex | ~120MB | ~80MB |
⚠️ Note: If you have a custom firmware phone (such as LineageOS or MIUI Global ROM), Before connecting, disable Safe Bluetooth Connection in the developer settings. In some cases, it blocks pairing with scooters.
Preparation of the scooter and phone to connect
Before you start syncing, make sure both devices are ready to go, and skipping at least one item from this list can cause connection failures:
Download the official app (Mi Home or Xiaomi Scooter)| Turn on Bluetooth on your phone | Charge the scooter to at least 20% | Make sure the scooter is on (the indicator is on green) | Turn off the VPN or proxy on your phone-->
Pay special attention to the battery level of the scooter. If it is below 15%, the application may not recognize the device or interrupt the synchronization process, and also check that the phone is enabled Geolocation - it is necessary for the correct operation of certain functions (for example, route tracking).
If you're connecting the scooter for the first time, we recommend resetting it to the factory settings.
- Turn off the scooter with a long press of the power button (5 seconds).
- Press the power button and the brake button simultaneously for 10 seconds until the indicator starts flashing red.
- Release the buttons - the scooter will reset.
⚠️ Warning: Once reset, the scooter will lose all of its stored settings, including speed limits and mileage data, and if you've previously set up Eco Mode or Cruise Control, you'll have to reconfigure them.
Mi Home|Xiaomi Scooter|Nothing else |Not connecting to the phone-->
Step-by-step: how to connect Xiaomi M365 Pro to Android
The process of connecting to Android phones consists of 5 key steps. Follow the instructions strictly in order to avoid errors:
- Install the app. Download Xiaomi Scooter from Google Play (avoid third-party sources!). Once installed, open the app and log in to your Xiaomi account.
- Activate Bluetooth. Go to Settings → Connections → Bluetooth and turn on the module. Make sure the phone sees other devices (e.g. headphones).
- Add a device. In the Xiaomi Scooter app, click Add a device (+ icon in the upper right corner). Select the M365 Pro model from the list.
- Push and hold the power button on the scooter until you hear the beep and see a flashing blue light. In the app, confirm the connection.
- Customization: Once paired successfully, the app will prompt you to update the firmware (if a new version is available) and adjust your driving options (e.g., speed limit).
If at the interface stage there is an error "Can not connect", try the following actions:
- 🔄 Reboot the phone and scooter.
- 📱 Remove the scooter from the list of conjugate devices in Bluetooth settings and try again.
- 🛠️ In Bluetooth phone settings, enable the option “Show devices without names” (on some firmware it is hidden in additional settings).
Critical feature: phones with a MediaTek processor (such as the Redmi Note 8 Pro or Poco X3) may need to disable the dual Bluetooth connection function in the developer settings, otherwise the scooter will periodically turn off.
Connection to the iPhone: features and nuances
iPhone owners are a little less fortunate: the official Xiaomi Scooter app often runs unstable on iOS, especially on versions older than 14. The main problems are constant connection breaks and the lack of notifications about low battery power.
- Use Mi Home. Despite its versatility, this app works more consistently with iOS. Download it from the App Store.
- Set up the background. Go to iPhone Settings → Mi Home → Background Update and turn on this option. Otherwise, the app won't track the scooter in real time.
- Turn off battery optimization. In the same app settings (iPhone → Mi Home → Battery settings), turn off the option "Battery Optimization".
If the scooter is connected but the data is not updated (e.g. mileage or speed), perform forced synchronization:
- Open Mi Home and select your scooter.
- Go to Device Settings → Data Synchronization.
- Press "Update Now."
⚠️ Note: On iPhones with iOS 16 and later, you may experience a conflict with Bluetooth Privacy Protection. → Confidentiality → Geolocation services → Mi Home and select "Always".
Solving common connection problems
Even with the exact following of the instructions, there can be failures.-5 errors and ways to eliminate them based on user feedback and recommendations of Xiaomi service centers:
| Problem. | Possible cause | Decision |
|---|---|---|
| The scooter is not on the list of devices | Bluetooth module of the scooter is inactive | Turn off and turn on the scooter again. Hold the power button for 10 seconds to restart. |
| The application gives an error "The device is not supported" | An outdated version of the application or firmware of the scooter | Update the application and check for updates for the scooter in Settings → Software Update. |
| The connection is interrupted after 10-20 seconds. | Conflict with other Bluetooth devices | Turn off all other gadgets (earphones, fitness bracelets) and repeat pairing. |
| The battery level is not displayed. | Failure of data synchronization | In the app, go to Device Settings → Reset statistics. |
| The application does not open after connection | Lack of memory or conflict with other applications | Clear the app cache in the phone's settings and restart the device. |
If none of these methods worked, try an alternative method of connecting via a third-party ScooterHacking Utility app (available for Android), which allows you to bypass some of the limitations of official software, but requires root rights or an unlocked bootloader. Use it at your own risk!
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Before contacting the service center, check if your antivirus (such as Avast or Kaspersky) is blocking your connection to the scooter. Add the Mi Home or Xiaomi Scooter app to the exclusion list.
Configure notifications and additional functions
After a successful connection, we recommend you to configure notifications and ride parameters to make the use of the scooter as comfortable as possible. The following options are available in the Xiaomi Scooter application:
- 🔔 Notifications: Low battery charge (threshold adjustable: 10%, 20% or 30%); Exceeding speed (you can set a limit, for example, 25 km / h); Falling scooter (requires an accelerometer in the phone).
- ⚙️ Driving parameters: Eco-mode - limits power to increase mileage. Sports mode - unlocks the maximum speed (up to 30 km / h). Cruise control - maintains a set speed without retaining gas.
- 📊 Statistics: Time-discharge graphs, map history (geolocation access required), total mileage and average speed.
To activate Cruise Control, follow the following steps:
- In the app, select your scooter.
- Go to Settings → Control → Cruise Control.
- Turn on the option and set the desired speed (we recommend no more than 20 km / h for safety).
- Hold the gas button for 5 seconds while driving – the scooter will remember the speed.
⚠️ Attention: Enabling Sport mode increases battery load and reduces battery life. Use this mode only when necessary (for example, to climb uphill). Also remember that in most countries the maximum allowed speed for electric scooters is 25 km / h.
Firmware update: why and how to do it
Regular firmware updates for the Xiaomi M365 Pro fix bugs, improve Bluetooth connection stability, and sometimes add new features (such as support for additional languages in voice prompts).
- 🔋 The scooter suddenly shuts down at a charge level above 10%.
- 🛑 The brakes are delayed.
- 📶 Permanent disconnection of communication with the phone.
To update the firmware:
- Connect the scooter to the phone through the application.
- Make sure that the battery level is not below 50%.
- Go to the device settings → Software update.
- If a new version is available, click Update and wait until the process is completed (usually takes 3-5 minutes).
Important: Never interrupt the update process, even if it is stuck in the "Prepare Files" phase, which can cause the scooter controller to break and have to be reflashed at the service center.