Xiaomi Mi True Wireless Earphones 2 Basic (or Mi TWS 2 Basic) wireless headphones have become popular thanks to a combination of price, sound quality and compactness. However, like any electronics, they sometimes fail: they stop connecting to the phone, give out distorted sound or even “hang” in on mode. In 80% of cases, the problem is solved by a simple reboot – but how to do it correctly if the instructions about it not say a word?
In this article, you will find 5 proven ways to reboot (including hard reset), analyze typical errors with explanations, and tips for preventing failures. We tested all methods on V1.4.0 and V1.7.2 firmware, which are relevant for most devices in 2026. If your headphones do not respond to buttons or flash red, do not rush to bring them to the service: most likely, the problem is software.
1. Soft reboot: when the headphones respond to buttons
If the Mi TWS 2 Basic is on but is not running smoothly (e.g., a sound is interrupted or the microphone is missing), start with a soft reset.This method does not remove the pairing data and takes less than 30 seconds.
You'll only need a charging case -- no extra devices.
- Place both headphones in the case and close the lid.
- Wait 10 seconds – during this time the devices will completely shut down.
- Open the lid and hold the touchpad on both headphones for 5-7 seconds until the lights start flashing white.
- Close the lid for another 5 seconds, then remove the headphones - they will automatically reboot.
After the restart, try to connect to the phone again. If the problem persists, proceed to the next method.
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If one of the headphones doesn't flash white, try removing it from the case and manually pressing the touchpad 3 times in a row. This sometimes "wakes up" the hung device.
2 Hard Reset: if the headphones do not respond
Hard reset returns the Mi TWS 2 Basic to factory settings, erasing all pairing data. Use it if:
- 🔴 The headphones don’t turn on or flash red all the time.
- 📱 Not defined by the phone (even after being removed from the Bluetooth device list).
- 🔊 The sound is missing from both or one headphone.
Instructions for hard discharge:
Make sure your headphones are charged at least 30 times%|
Put both earphones in the case |
Close the lid for 10 seconds |
Open the lid and don't remove the headphones.
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- When the case cover is open, hold the touch panels on both headphones for 15 seconds.
- The indicators first flash red 2 times (signal of the beginning of the reset), then - white and red alternately.
- Release the buttons and close the lid for 30 seconds.
- After removal, the headphones will be in pairing mode (blinking white).
If the indicators do not flash red, repeat the procedure, having previously cleaned the contacts of the headphones and the case with a cotton swab dipped in alcohol.
What to do if the reset does not work?
3. Reboot via mobile app (Android only)
The official Mi Earphones app (available on Google Play) allows you not only to customize the sound, but also to reboot the headphones software, which works if the devices are connected to the phone, but, for example, one of them “gluts”.
How to restart through the app:
- Open Mi Earphones and connect the headphones.
- Go to the Settings section → Diagnostics.
- Press Reset headphones and confirm the action.
The app also shows the firmware version (current for 2026 – V1.7.2). If your version is older, update it through the same Diagnostics section.
⚠️ Note: Mi Earphones app does not support iPhones. iOS owners are left to use physical reset methods (sections 1 and 2).
Table: Decoding of indicator blinking
The color and frequency of the flashing indicators on the Mi TWS 2 Basic signal the status of the device. Below is a transcript of all combinations:
| Color/blinking mode | Meaning | User action |
|---|---|---|
| 🔴 Red (constantly) | Battery discharged (less than 5%) | Place in the case for 30+ minutes |
| 🔴 Red (blinks 2 times) | The beginning of the hard discharge | Keep holding the buttons. |
| ⚪ White (blinks once every 2 seconds) | Interconnection mode | Connect via Bluetooth |
| ⚪ White → 🔴 Red (alternately) | Successful resetting of settings | Close the case cover for 30 seconds. |
| 🔴 Red. + ⚪ White (fast blinking) | Error of connection to the case | Clear the contacts, reload the case. |
If your headphones flash red and white for more than 5 minutes at a time, it’s a sign of hardware failure.Try to reset them through the app (section 3) or contact the service.
5.Reboot the case for charging
Sometimes the problem isn't with the headphones themselves, but with the charging case. If the indicator on the case doesn't burn or the headphones don't charge, reset:
- Connect the case to the charger (use the original USB-C cable).
- Hold the button on the back of the case for 10 seconds.
- The indicator should go out, then flash green (a signal of successful reset).
- Turn off the case from charging, place headphones in it and close the cover for 1 minute.
After this procedure, the case should again identify the headphones and charge them. If the indicator does not catch fire, check the cable or try another charger (at least 5W).
⚠️ Note: Do not use fast chargers with higher power to charge the case 18W — The best option is charging from the phone or the original Xiaomi adapter. 10W.
6. Failure prevention: how to avoid problems in the future
To ensure that Mi TWS 2 Basic works well, follow the following simple rules:
- 🔋 Do not allow full discharge of headphones (charge at a charge level below 20%).
- 📱 Regularly (once every 2-3 months) perform a soft reboot (section 1).
- 🧹 Clean the headphones and case contacts once a month (use cotton swab and alcohol).
- 🌡️ Avoid overheating: Do not leave headphones in direct sunlight or near heat sources.
Also note the firmware version: Outdated versions (below V1.4.0) can cause connection problems to iPhones or Android 13+ devices. Update your firmware through the Mi Earphones app (Section 3).
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Regular reboots (every 1-2 months) prevent 90% of software failures in wireless headphones.