Headphones Xiaomi AirDots Pro – one of the most popular TWS-There are devices on the market, but even they sometimes fail, connectivity problems, sudden shutdowns, distorted sound, or complete inoperability, all of which can be solved by simply restarting or resetting settings. However, not all users know how to perform this procedure correctly so as not to damage the device.
In this article, we will take a look at all the ways to reboot AirDots Pro, including a soft restart, full factory reset and recovery through the Mi Home app. You will also learn how to avoid typical errors and what to do if headphones do not respond to standard methods.
Important: The procedures for the AirDots Pro may differ from other Xiaomi models (like the AirDots Basic or AirDots 3), so keep an eye on your model's exact name. If you're not sure, check the markings on the case charger case.
1.When do I need to reboot Xiaomi AirDots Pro headphones?
Rebooting is not always the first thing to do when you have a headphone problem, sometimes just reconnecting it to your device or clearing your Bluetooth cache on your smartphone is enough, but there are situations where you can't restart.
- 🔌 The headphones do not connect to the phone, although previously worked stably.
- 🔊 The sound is interrupted, wheezing appears or one earphone is quieter than the other.
- 🔋 The charge case does not detect the headphones or they discharge too quickly.
- 🔄 One of the headphones is turned off spontaneously during use.
- 📱 Mi Home app doesn’t see the device or shows an error.
If you encounter one of these problems, try a soft reboot first (Section 2).It doesn't remove settings, but restarts the headphone system.If that doesn't help, move on to a full reset (Section 3).
⚠️ Warning: Don't confuse rebooting with resetting the battery meter. Once reset, the headphones can show a charge of 100% even if they're discharged -- that's OK. Let them charge fully before first use.
2. Soft reboot (restart) without resetting settings
This is similar to rebooting a smartphone, which shuts down all processes, but doesn't erase the interfaces and settings, and it works if the headphones are buggy, but they work.
Instructions:
- Place both headphones in the charging case and close the lid.
- Wait 10 seconds, they will be completely shut down.
- Open the case cover and get the headphones out.
- Press and hold the touchpads on both headphones for 5-7 seconds until you see the white light flashing.
- Place the headphones back in the case for 30 seconds, then pull out and try to connect again.
If the headphones are not connected after that, check:
- 📱 Bluetooth on your phone (Visibility Mode is enabled).
- 🔋 Case charge level (indicator should be green or orange).
- 🔄 Other connected devices in the headphone memory (they may conflict).
Check the charge of the case (at least 20%)
Make sure the headphones are clean (no moisture/dust in the contacts)
Turn off Bluetooth on other devices
Close all apps that use audio (Spotify, YouTube, etc.)
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If the soft reboot didn’t help, move on to the next section.
3. Full reset settings (hard reset)
This method will bring the headphones back to factory settings by removing all the associated devices and resetting the sound settings.
- 🔄 The headphones are plugged in, but there is no sound.
- 📵 One of the headphones is not determined by the case.
- 🔧 Mi Home app shows error "Device is not responding".
Resetting instructions:
- Place both headphones in the charging case and close the lid for 5 seconds.
- Open the lid, but don't take out the headphones.
- Press and hold the button on the back of the case for 15-20 seconds.
- The indicator on the case will flash red and white – this is a signal of a successful reset.
- Close the lid, wait 10 seconds, then pull out the headphones and plug them back in.
⚠️ Warning: After reset, the headphones may require a firmware update. If an update notice appears in the Mi Home app, do it immediately, otherwise there may be a malfunction.
What to do if the button on the case does not respond?
4.Reboot via the Mi Home app
If the physical methods didn’t work, try rebooting your headphones software through the official app, which is suitable for devices with firmware version 1.4.0 and higher.
Step-by-step:
- Open the Mi Home app and go to Profile → My Devices section.
- Select Xiaomi AirDots Pro from the list.
- Tap it on. ⋮ (three-point) → Settings of the device.
- Scroll down and click Reboot the device.
- Confirm the action and wait for the process to be completed (about 30 seconds).
If the app does not have a reboot button, upgrade to the latest version of Mi Home or use an alternative method:
- 📱 Remove headphones from the list of devices in the phone’s Bluetooth settings.
- 🔄 Reset via a button on the case (section 3).
- 🔗 Reconnect the headphones through Mi Home.
| Resetting method | Implementation time | Are the settings still in place? | Is an app required? |
|---|---|---|---|
| Soft reset | 10-20 seconds | Yes. | No. |
| Full reset (hard reset) | 20–30 seconds | No. | No. |
| Reboot via Mi Home | 30-60 seconds | Yes. | Yes. |
| Firmware update | 2-5 minutes | Yes (but can change behavior) | Yes. |
Soft reboot |Full reset |Through Mi Home |Firmware update |No reboot-->
5.What to do if the headphones do not respond to the reboot?
If neither method worked, the problem could go deeper, from a dead battery to a hardware failure.
- 🔋 Full discharge and charging: Discharge the headphones and case to 0%, then charge for at least 2 hours.
- 🔌 Contact check: Clean the contacts on headphones and in the case with a cotton swab dipped in alcohol.
- 📡 Reset Bluetooth on your phone: Go to Settings → Bluetooth, find AirDots Pro and press Forget the device.
- 🔧 Checking on another device: Try connecting your headphones to another smartphone or tablet. If they work, your phone is a problem.
If after all the manipulations, the headphones still do not turn on, flash or charge, this is a sign of a hardware malfunction (battery, controller or Bluetooth antenna is damaged).
⚠️ Warning: Don't try to disassemble the headphones yourself, it will lead to loss of warranty. 90% of cases, the malfunction can be diagnosed without opening.
6. Update firmware as an alternative to restart
Sometimes AirDots Pro problems are caused by outdated firmware, and an update can fix bugs with connection, sound, or charge, to update the firmware:
- Make sure your headphones are 50% or more charged.
- Open Mi Home and connect the headphones.
- If an update is available, a notification will appear. Click Update.
- Do not turn off the headphones or close the app until the process is complete.
Signs of a successful update:
- 📶 The indicator on the case flashes green.
- 🔊 The headphones will sound voice notification (in English or Chinese).
- 📱 In Mi Home, a message will appear: Update completed".
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If the update is 0% or 100%, don't panic.Close the app, perform a soft headphone reboot (section 2) and try again.
7. Frequent reboot errors and how to avoid them
Many users make the same mistakes that only make the problems worse.
- 🚫 Interrupt reset: If you start holding the button on the case, hold it for 20 seconds, even if the indicator does not blink.
- 🚫 Use a non-original cable: Charging through cheap cables can cause voltage surges and controller failure.
- 🚫 Reset your headphones when wet: If they get wet, first dry them for at least 24 hours in rice or silica gel.
- 🚫 Update firmware at low charge: If the battery is discharged below 30%, the update may interrupt and "brick" the device.
Also avoid connecting headphones to multiple devices at once – this leads to Bluetooth conflicts and requires frequent reboots.
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If after resetting the headphones ceased to be determined by the case, check the sequence of actions: first the case is reset (button), then the headphones (sensors).