Xiaomi Mi True Wireless EBS Basic 2: Complete Communication Repair Guide

Why Xiaomi Mi True Wireless EBS Basic 2 is no longer synced – and how to fix it

The Xiaomi Mi True Wireless EBS Basic 2 wireless headphone synchronization problem is one of the most common problems faced by owners: One headphone connects to the phone and the other is silent, both blink differently, or the sound only comes in one ear, the reasons can be either software (firmware failure, pairing error) or hardware (battery discharge, contact damage), in most cases, the problem can be solved independently without going to the service center.

In this article, we will look at all the possible reasons for the lack of synchronization between EBS Basic 2 headphones, and provide step-by-step instructions for restoring them, from simple actions (reboot, reset) to complex ones (update firmware, repair contacts). If you have tried standard methods and they did not help, don’t rush to throw the headphones away.

Before you start repairing, make sure that the problem is synchronization, not connection to the phone. If both headphones are not determined by the smartphone, it is another malfunction (see FAQ at the end of the article).

1. Checking the basic parameters before repair

Before you reset your settings or disassemble your headphones, eliminate the obvious reasons:

• 🔋 Battery charge, both earphones must be charged at least to the maximum. 30%. If the indicator on one of them does not burn or flashes red - connect the case to the charging on the 15-20 minute.
• 🎧 Physical damage, check the contacts on your headphones and in the case for oxidation, dirt or deformity, carefully wipe them with a cotton swab dipped in alcohol.
• 📱 Phone interface: Remove the headphones from the list of connected devices in the Bluetooth settings and try to reconnect (instructions in the next section).
• 🔄 Reset, remove both earphones from the case, wait. 10 Then put it back and close the lid. 2-3 once.

If the synchronization has not recovered after these steps, move on to a deeper diagnosis. Note: if the headphones have never synced since purchase, it may be a manufacturer's marriage - contact the store for a replacement under warranty.

⚠️ Warning: Do not use abrasive materials (sandpaper, metal objects) to clean contacts, which can damage the coating and worsen contact.

2.Reset Xiaomi Mi True Wireless EBS Basic 2 headphones to factory settings

The most effective way to get back synchronization is to reset completely, which clears all pairing settings and returns the headphones to a boxy state. The instructions are relevant for the EBS Basic 2 (the steps may differ for other versions of the Mi True Wireless!).

Step-by-step:

1. Put both headphones in the case and close the lid.
2. Wait until the headphones go out (meaning they are completely off).
3. Press and hold the touchpads on both headphones simultaneously for 15-20 seconds.
4. The indicators will flash red and white, which is a signal that the reset will begin.
5. Release the buttons and wait 30 seconds. The headphones will automatically reboot.
6. Remove them from the case – they should sync (the indicators will blink the same) and appear in the list of available Bluetooth devices.

If the headphones are still out of sync after reset, repeat the procedure again, holding the buttons longer (25-30 seconds). Sometimes it takes 2-3 attempts.

Make sure the headphones are charged |Put both earphones in case |Put the touchpads in case |Put the touchpads in case 20+ seconds |Past the flashing red/white |Wait 30 seconds after releasing the buttons-->

3. Update to the headphone firmware

Outdated or damaged firmware is a common cause of synchronization problems. Xiaomi periodically releases updates for Mi True Wireless EBS Basic 2, which fix connection errors, and you can check and update the firmware through the official Mi Earphones app (available for Android and iOS).

How to update firmware:

1. Install the Mi Earphones app (Android) or find it in the App Store (iOS).
2. Connect the headphones to the phone via Bluetooth.
3. Open the app and select your model (EBS Basic 2).
4. Go to the Firmware Update (or Firmware Update) section.
5. If a new version is available, click Update and wait for the process to complete (5-10 minutes).

Once the firmware update is updated, the headphones will automatically restart. Try syncing them again. If the update doesn't work, try rolling back the firmware to the previous version (if this option is available in the app).

⚠️ Note: If the headphones are turned off or discharged during the firmware update, they may stop turning on. In this case, a forced reset (see Section 2) or contacting the service will be required.

Case problems: diagnosis and repair of contacts

If the headphones don’t sync even after the firmware is reset and updated, the problem may lie in the charging case. Often, EBS Basic 2 owners encounter two typical malfunctions:

• 🔌 Oxidation of contacts - due to moisture or sweating of the ears.
• 🔋 Case battery failure – it does not supply enough voltage to synchronize.

How to check the case:

1. Connect the case to the charger and see if the indicator is on, and if not, the problem is in the battery or the power charge.
2. Put your headphones in your case and move them, and if the headphones start flashing when you change position, the contacts are oxidized.
3. Try charging the case from another cable/charging device. USB-port.

To clean the contacts, use:

• Cotton swabs + isopropyl alcohol (at least 70%).
• Lastic (to remove light oxidation).
• Tooth cleaning (to clean hard-to-reach places).

If the case is not charging or shows no signs of life, you can try to disassemble and replace the battery (instructions are available on YouTube), but this requires soldering skills and risks losing warranty.

5. Manual pairing of headphones (if reset did not help)

In rare cases, when you reset, the headphones don't sync automatically, so you can try to force them to be manually stitched together, which works if both headphones are defined by the phone separately, but don't combine into a stereo pair.

Instructions for Android:

1. Remove EBS Basic 2 from the list of conjugated devices in Bluetooth settings.
2. Turn on Bluetooth and wait until only one headphone appears on the list (e.g. Mi True Wireless). EBS Basic 2_L).
3. Connect to it. Once connected, remove the earpiece from your ear and put it in the case.
4. Wait until the second headphone appears in the Bluetooth list (Mi True Wireless). EBS Basic 2_R).
5. Connect to the second earpiece, and in 5-10 seconds, they should sync automatically.

Instructions for iOS (iPhone):

On the iPhone, manual pairing is more difficult because of the limitations of the system.

1. Forget the device in Bluetooth settings.
2. Turn off and turn on Bluetooth.
3. Put the case with the headphones to the phone and open the lid, wait for the pop-up to show up and ask for a connection.

If the headphones never synced, try connecting them to another device (tablet, laptop), sometimes the problem lies in the Bluetooth cache on the phone.

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There's a bug on some MIUI firmware: the headphones don't sync if the Bluetooth settings turn on "Auto Connection." Try turning it off and reconnecting the headphones.

6. Hardware malfunctions: when you need the help of a specialist

If all software methods have been tried and the headphones are still out of sync, the problem could be hardware. Here are the most common physical malfunctions of Xiaomi Mi True Wireless EBS Basic 2:

If you suspect a hardware malfunction, but do not have experience in electronics repair, it is better to contact the service center.The cost of repairing EBS Basic 2 usually does not exceed 1000-1500 rubles., Which is cheaper than buying new headphones.

• 📍 List of service centers on the Xiaomi website
• 📍 Salons of the Messenger and M. Video (there are points of reception of equipment for repairs).

⚠️ Warning: Don't try to disassemble headphones without special tools! EBS Basic 2 is glued together, and if you open it sloppy, you can damage the microphone or the speaker. If you're going to repair yourself, use plastic mediators and a hair dryer to soften the glue.

7. Alternative ways to use headphones (if synchronization is not restored)

If neither method worked, but both headphones are working separately, they can be used as mono-earheads (for example, for calling or listening to podcasts).

1. Connect your right or left earphone to your phone separately (defined as Mi True Wireless). EBS Basic 2_L Mi True Wireless EBS Basic 2_R).
2. In Bluetooth settings, select the “Phone Calls” profile (for conversations) or “Media Audio” profile (for music).
3. If necessary, use a Bluetooth adapter to connect to a PC or TV.

You can also try to reflash your headphones via PC with utilities like the QFlash Tool or Mi Flash, but this requires technical skills and risks permanently disabling them. 4PDA or Xiaomi.eu.

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If the headphones don't sync but work separately, they can be used as two independent mono-earphones, which is a temporary solution, but will allow you to keep the functionality up until repair.

FAQ: Frequent questions about problems with Xiaomi Mi True Wireless EBS Basic 2