What to do if headphones Xiaomi Mi True do not mate with each other: the complete guide

You got a Xiaomi Mi True Wireless Earbuds out of your case, but instead of the usual sound signal, it's silence? One earphone connects to the phone, and the second one is silent or not detected at all? This problem is familiar to many owners. TWS-Xiaomi headphones, and the causes can be rooted in software failures and hardware malfunctions. In 80% of cases, the problem can be fixed independently without going to the service center.

In this article, we’ll look at all the possible reasons Mi True (including the Basic 2, S and Pro models) refuse to sync with each other, and give step-by-step instructions for restoring them to work, from simple resets to hidden features that aren’t mentioned in the official documentation. If you’ve tried rebooting your headphones but the result is zero, don’t rush to throw them away. The solution may be easier than you think.

Why Xiaomi Mi True headphones don’t connect with each other: the main reasons

Before you start resuscitation, it's important to understand what went wrong, and in most cases, the problem lies in one of four factors:

• 🔋 Battery discharge – even if the indicator in the case is green, one of the headphones could discharge to a critical level.
• 📱 Firmware failure – especially relevant after automatic updates via the Mi Home or Xiaomi Wear app.
• 🔄 Disruption of the pairing procedure – for example, if you manually connected only one earphone to the phone.
• 🛠️ Hardware malfunctions – oxidation of contacts in the case, damage to the Bluetooth antenna or failure of the chip.

The most common scenario is desynchronization of headphones, which happens when one of them forgets its pair ID, for example, if you connected them to different devices or interrupted the connection process, in which case the headphones can be identified separately, but not work together.

Another common cause is firmware conflict: Xiaomi regularly releases updates for its headphones, but sometimes new versions of the software contain bugs. For example, after upgrading to version 1.4.0.8, many Mi True Wireless Earbuds Basic 2 users experienced that the headphones stopped automatically connecting when removed from the case.

First steps: checking the basic parameters

Before you reset your settings or disassemble your case, make sure that the problem is not the basics.

Are both headphones loaded (the indicators on the case burn the same?)|Have you tried to remove and insert the headphones back into the case? 3-5 once?|Are headphones connected to the phone through the official Xiaomi app?|Have you tried connecting your headphones to another device (tablet, laptop)?-->

If the lights on the case are different colors (e.g. one green and the other red), it's a clear sign that one of the headphones is not charging. Try to clean the contacts in the case and on the headphones themselves with a cotton swab dipped in alcohol. Oxidation or contamination of the contacts is one of the most common reasons why the Mi True don't sync.

Also check if your smartphone is power-saving. Some Xiaomi models (like the Redmi Note 10 or POCO X3) are limited to Bluetooth in this mode, which can interfere with the proper pairing of the headphones. Turn off the mode and try to connect again.

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If the headphones connect to the phone, but the sound comes from only one, try manually selecting stereo mode in the Bluetooth settings. On Android, it is done like this: Settings → Bluetooth → Press the gear icon next to Mi True → Audio profile → Stereo (A2DP)

Reset headphones Xiaomi Mi True: step-by-step instructions

If the basic check didn't work, the next step is a hard reset, which is going to bring the headphones back to the factory settings and make them sync again, and I think it's important that you reset them to the phone.

Instructions for all Mi True models (including Basic 2, S, Pro):

1. Put both headphones in the case and close the lid.
2. Wait 10 seconds, then open the case.
3. Press and hold the touchpad on both headphones simultaneously for 15-20 seconds.
4. The indicators on the headphones will start flashing red and white - this is a signal of a reset.
5. Release the buttons and wait until the lights start flashing synchronously white (meaning the headphones are paired again).
6. Connect your headphones to your phone as a new device.

If the headphones don't connect after reset, try repeating the procedure, but this time hold the buttons for 25-30 seconds. Sometimes the standard reset time is not enough to completely clear the memory.

One feature of the Mi True Wireless Earbuds Basic 2 models is that they may not immediately appear on the list of available Bluetooth devices after reset.

1. Close the cover and wait 30 seconds.
2. Open the case and tap the left earphone touch panel 5 times in a row.
3. Headphones should go into pairing mode (indicators will quickly flash white).

Update and roll back firmware: hidden opportunities

If the reset didn't help, the problem could lie in the firmware of the headphones. Xiaomi regularly releases updates for its own. TWS-For example, in the firmware 1.7.0.3 for the Mi True Wireless Earbuds Pro, there was a bug that caused the headphones to lose communication with each other after 10 minutes of use.

To update or roll back the firmware, follow the following steps:

1. Install the official Xiaomi Wear app (available for Android and iOS).
2. Connect your headphones to your phone (even if they aren’t synchronized, plug in at least one).
3. Open the app, select your Mi True and go to the Firmware Update section.
4. If you have a new version, install it. If you don't have an update, but the problem occurred after the last update, try rolling back.

For firmware rollback:

• 📱 On Android: Use the Mi Home app (Device Profile section) → Three points. → Roll back the firmware).
• 🍎 On iOS: rollback is possible only through the TestFlight version of Xiaomi Wear (link to the closed beta version is usually published on forums, for example, in the Internet, 4PDA).

If the application does not have a rollback option, you can try a forced firmware reset:

1. Put the headphones in the case and connect it to the charger.
2. Press and hold the touchpad on the right earpiece for 30 seconds.
3. The indicator should flash yellow - this means that the headphones have switched to recovery mode.
4. Open Xiaomi Wear and wait for the offer to update the firmware.

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If your headphones stop working after the upgrade, don’t try to re-update them immediately. Wait 10-15 minutes – sometimes devices need time to “reboot” the internal modules.

Problems with the case: cleaning contacts and diagnosis

If the headphones aren't charging or syncing, the problem may be the charging case, most often oxidized contacts or a faulty battery.

To reset the cover settings:

1. Connect the case to the charger.
2. Press and hold the button on the back of the case (if any) for 10 seconds.
3. If the button is not there, put the headphones in the case, close the lid and wait 1 minute, then remove them.

If the cover is physically damaged (for example, after a fall), check the integrity of the spring contacts inside. They can be bent neatly with a needle or tweezers. Be careful - do not damage the insulation!

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If the case stopped charging the headphones, but the indicator is on, try using another cable or power supply. Sometimes the problem lies in insufficient current (you need at least 1A).

Hidden functions and undocumented techniques

Xiaomi often doesn’t advertise some of the features of its devices, and here are some hidden features that can help restore the Mi True:

• 🔊 Forced synchronization: Put the headphones in the case, close the lid, then open it and quickly press 3 times on the left earphone touchpad.
• 🔄 Regime. DFU (For firmware: Hold the touch panels of both headphones for 40 seconds until the indicators start flashing blue and red.
• 📡 Reset Bluetooth module: if the headphones connect to the phone, but do not sync with each other, try in the Bluetooth settings to remove them, then restart the phone and connect again.

Another trick for Mi True Wireless Earbuds Pro models is that if the headphones connect separately but don’t work together, try:

1. Connect the right earphone to the phone.
2. Open Xiaomi Wear and wait until the app offers to connect the left.
3. Press Connect and hold the left earphone next to the right (at a distance of 1-2 cm).

Important: If the headphones are not synchronized after all the manipulations, but each of them works separately, the problem may be in the Bluetooth antenna of one of the headphones, in which case only repair or replacement will help.

When to contact the service: signs of hardware malfunction

If none of these things worked, it might be a hardware breakdown, and here are some signs you should go to the service center.

• 🔴 One of the headphones does not turn on at all (does not respond to pressing, does not flash the indicator).
• 🔊 There is sound, but very quiet or with interference (may indicate damage to the speaker).
• 🔋 Headphones are discharged 10-15 minutes (battery malfunction).
• 📶 Headphones only connect at a distance of less than 50 cm from the phone (antenna problem).

The cost of repairing Xiaomi Mi True in official service centers:

Before you bring your headphones to the service, check if the warranty period (usually 12 months from the date of purchase) has expired, if the warranty is valid, the repair will be free, you will need a check or a warranty card.

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If you bought headphones on AliExpress or in unofficial stores, Xiaomi warranty does not apply to them. TWS-headphone.

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