Constant notifications of redirection can be annoying, especially when you expect an important call and it goes to another number. Xiaomi, Redmi and Poco smartphone owners often face the need to turn off this feature after changing their SIM card or ending a business trip. MIUI and the new HyperOS offer several ways to manage this service, and it is important to know all of them.
Redirection is a network service that redirects incoming calls to another number or voicemail, and if you don't know how to turn it off, the caller may think you're ignoring it, even though the call just goes nowhere, and in this article we'll look at all the current methods of disabling redirects on Chinese brand devices.
Management through the standard call menu
The easiest and safest way to change redirect settings is to use the built-in Phone app. The interface may vary slightly depending on the shell version, but the logic remains the same for all models. You don't have to look for hidden codes if you have access to the system settings.
Open the call app and find the three dots or gears in the corner of the screen. Go to the account settings section or SIM-This is where the management of network services, including call forwarding, is hidden.
In the menu that opens, you will see a list of your SIM cards. Select the one you want to change the settings for. The system will request permission to access the network settings, after which a list of options will open: Always Redirect, If busy, If not responding, and If unavailable.
☑️ Checking call settings
For each of these options, you can set the status "Switch off" or "Switch off" and after selecting the action, the phone will send a request to the operator's network, usually in a few seconds, after which you will receive a confirmation notification.
Use of the USSD-quick-reset
If the smartphone menu does not open or does not work correctly, special combinations of characters, known as “Symbols”, come to the rescue. USSD-They work at the network level, so they are not dependent on the version of Android or the availability of the Internet.
To completely eliminate all types of forwarding, most mobile operators use a universal code, which can be entered directly into the dialing field, as if you were dialing a friend's phone number.
##002#Once you type this combination and press the call button, you will receive a message that you have successfully removed all redirect conditions. This action also often clears voicemail settings if they have been activated over the network.
⚠️ Note: Using the ##002# code can disable not only redirects, but also other additional services, such as number determination or waiting for a call, depending on your operator's settings.
There are also codes to disable specific types of redirects, allowing you to be more flexible in settings, such as if you want to remove a redirect only when the line is busy, but leave it for the case when the phone is off.
- 📞 ##61# – cancels the forwarding if the subscriber does not pick up the phone.
- 📞 ##67# – cancels redirects if the number is busy talking.
- 📞 ##62# – cancels redirects if the phone is off or out of access.
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Before using the codes, make sure that SIM-The card is active and has a network signal, otherwise the request will not be processed by the operator.
Configure through parameters SIM-card MIUI
The MIUI shell has its own SIM control center that duplicates Android system settings, but sometimes works more stable, a method that is especially useful if the standard Phone menu is bugged after an update.
Go to the general settings of the smartphone and find the item «SIM-Maps and mobile networks. This shows both of your SIM cards if your device supports Dual-SIM. Select the card you want to edit your settings.
Inside the map menu, find the "Additional Settings" or "Call forwarding" section immediately. The system will try to read the current data from the network, and if you see active numbers there, you can delete them by pressing the appropriate button.
Why aren't the settings saved?
It is important to note that in some versions of the firmware, the settings interface may be hidden. If you do not see the redirect point, try switching the network type (for example, from 4G to 3G) for the time of setting up, and then return it back.
Table of codes for different operators
Although the ##002# code is considered universal, some carriers may have their own features or short commands to check the status of the service. Below is a table with the main commands that are relevant for most regions.
| Action. | Team code | The result |
|---|---|---|
| Cancel all redirects | ##002# | Complete resetting of redirections |
| Status check | #002# | Information on active redirections |
| Cancellation of employment | ##67# | Calls are received on the phone when you are busy |
| Cancellation in case of unavailability | ##62# | Calls go to the phone if it's turned off. |
The use of these codes does not require confirmation and does not withdraw money, as these are service requests. However, if you are roaming, it is better to check the rates with the operator, although they are usually such. USSD-Requests are free even abroad.
Problems with voice mail and visual forwarding
Often users want to disable redirects because they are worried about an automatic responder. On Xiaomi smartphones, this may be due not only to network settings, but also to the work of the Voicemail app or similar services from Google.
Check if you have an operator app that manages voice mail, and sometimes it triggers call forwarding, even if the phone's system settings are off limits, and removing or disabling that app can solve the problem.
Also worth paying attention to is the function of “Antispam” or “Blocking Unknown”, which in some cases, users confuse blocking spam calls with redirecting, these functions are in the Security app or in the call settings.
⚠️ Warning: Disabling forwarding to voicemail may cause callers to be unable to leave a message if you don't respond.Make sure you don't really need an answering machine.
If you use third-party calling apps like Truecaller or Google Phone, check their internal settings. They may have their own incoming call handling rules that prioritize system calls.
What to do if the redirect is not turned off
There are situations where the phone says “Request error” or “Redirect settings failed to change” which may mean that the service is blocked on the operator’s side or there is a temporary network failure.
First, try rebooting your device. This is a banal but often-working tip that allows you to re-register and update your service profile. Once you turn on, try using the ##002# code again.
If the software methods don't work, the only solution is to contact the carrier, and the service can be forced to connect at a tariff or be part of a corporate package that cannot be changed via the phone.
- 📞 Call the support service of your operator.
- 📞 Ask to check the status of the service "Redirection».
- 📞 Check if there are any restrictions on changing the settings.
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If the phone writes an error when turning off the redirect, the problem is almost always on the carrier’s side, not in the Xiaomi smartphone.