Xiaomi smartphones are famous for their functionality, but sometimes users encounter intrusive or incorrectly configured system functions. One of these features is call forwarding, which can be activated accidentally or configured earlier in the office, and now interferes with normal phone use. If you notice that your calls go to voicemail, to another number or simply do not arrive on the lock screen, most likely, this is the problem.
You can turn this option off in a number of ways: through the standard settings menu, using universal codes or contacting the operator. It is important to understand that the settings may differ depending on the version of the MIUI shell or HyperOS, as well as on the model of your device, whether it is Xiaomi Redmi Note 10 or flagship Xiaomi 14. In this article, we will discuss all available methods so that you can regain full control over incoming calls.
Before you make any changes, make sure that the problem is not due to a temporary network failure or operator activity. Sometimes the service provider itself blocks the forwarding of calls, and trying to turn it off on the phone will not lead to anything, but in 90% of cases the solution is directly in the interface of your smartphone.
Diagnostics: Why the phone is not coming
The first step is always to check the current status of redirections, and users often forget that they activated this feature during a trip or when changing their SIM card. MIUI-based Android stores these settings in hidden menus that are not always obvious at first glance. If you don't know where your calls are going, you need to conduct an initial diagnosis.
There are several types of redirects, and it's important to understand the difference between them, for example, unconditional redirects absolutely all incoming calls without letting the phone even try to ring, while redirecting when busy or unavailable only works in situations, and understanding these differences will help you choose the right method of disconnection.
To quickly check the status of all types of redirects, you can use a special diagnostic code that will display information about which number is currently being redirected to, which is especially useful if you suspect that the settings have been changed without your knowledge or by third-party software.
⚠️ Note: If you see a number that you do not know and does not belong to your operator, this may be a sign of fraud. SIM-map.
Don't ignore the symptoms when the phone is silent, even though callers say the call is coming. This is a classic sign that conditional redirect is active. Often this happens after a firmware update, when system settings are reset to default values that may differ from what you expect, in which case manual checking through the settings menu is a must.
Disconnection through the smartphone settings menu
The easiest and safest way to remove a redirect is to use the phone's built-in menu. Xiaomi's interface is quite logical, but the path to the right option can be hidden in the call submenu. You don't need superuser rights or install third-party apps. All the necessary tools are already built into the Android system.
To find the settings you want, open the standard Phone app, which usually has a green tube icon. In the upper right corner of the screen, you'll see a three-dot icon or a gear, depending on the version. MIUI. You click on it, and you're taken to the menu where you can select "Settings" or "Call settings." That's where the control is. SIM-maps and their behavior.
The algorithm of actions is as follows:
- 📱 Select the SIM card for which you need to change the settings (if there are two of them).
- 🔄 Find the "Call forwarding" or "Additional settings" option».
- 🚫 Click on the active redirect type (such as Always or If Busy) and select Turn Off».
- ✅ Wait for confirmation from the operator’s network of successful service shutdown.
☑️ Checking the redirection settings
After these steps are done, the system must confirm that call forwarding is disabled. Note that the process can take several seconds, as the phone sends a request to the operator's network. If you see an error message or "Request error", try repeating the procedure, making sure that you have a stable network signal.
In some versions of the HyperOS shell, the path may be slightly different, sometimes called "Voice Communication" or "Settings." SIM-The main thing is to look for keywords related to call forwarding. If you can't find this item, it may be hidden in the "Additional" section inside the call settings menu.
Use of the USSD-quick-reset
For those who prefer speed and do not want to dig into the menu, there are special options for the user. USSD-These commands work at the network level and allow you to manage services directly, bypassing the GUI. It's a universal method that works on almost all models, from low-end Redmi to premium. POCO.
The most effective code for completely resetting all types of redirects is the combination ##002#. By entering this code in the Phone app and pressing the call button, you instantly turn off all kinds of call forwarding, SMS and data. This is the "nuclear" option that is guaranteed to return calls to your phone.
##002#There are more specific codes if you want to disable only certain types of redirects, like #21#, which allows you to check the status of unconditional redirects, and #61# will show you the settings when a subscriber is unavailable, and knowing these codes, you can flexibly manage your communications without unnecessary movements.
Here is a list of the main codes for management:
- 🔢 ##002# – Disable all types of forwarding (recommended).
- 🔍 #002# – Check the status of all redirects.
- 📞 #21# – Check and disable unconditional forwarding.
- ⏳ #61# - Managing forwarding when unavailable.
It usually reads “Voice forwarding: Disabled” or similar notification, and if you see a code execution error message, it could mean that the service is already disabled or your carrier is blocking such requests via the USSD.
Specific configuration for different operators
Although the phone settings are universal, operators (MTS, Beeline, MegaFon, Tele2) may have their own peculiarities in the implementation of these services. Sometimes disconnection through the phone menu does not work due to conflicts on the provider's side.
Below is a table with the basic codes to disable redirects from popular Russian carriers, which can be entered directly from the dialing keyboard on your Xiaomi.
| Operator. | Disable all redirects code | Status check | Additional information |
|---|---|---|---|
| MTS | ##002# | #21# | The “Redirection” service is paid when used. |
| Beeline | ##002# | *135# | Status check through USSD-menu. |
| Megaphone | ##002# | *21# | Cancellation is possible through the application "MegaFon". |
| Tele2 | ##002# | *21# | Basic rates may include redirection. |
Sometimes operators impose paid forwarding services that are activated automatically under certain tariff conditions. If you see that after a disconnection through your phone, money continues to be written off, check the connected services in your operator's personal account or mobile application.
What do I do if the codes don't work?
Solving Voice Mail Problems
Often users confuse call forwarding with Voicemail, which is actually a type of forwarding (usually when busy or unavailable) but is configured to a special carrier number. On Xiaomi phones, it can look like a separate service requiring its own disconnection.
To make sure that the problem is not in voicemail, go to Settings → Applications → Phone → Voicemail. Here you can see the number to which the calls are being redirected. If your operator number is listed there and you are not using an answering machine, it can be changed or disabled. To turn off, it is often enough to enter an empty value or a special cancellation code into the number field.
In some regions and some operators, voicemail is a mandatory service, and it will not be possible to completely cut it through the phone settings, in which case the redirect to voicemail will return after a reboot or loss of the network, the only solution then is to call in support of the operator to order to disable the service "Responder" or "Voicemail" at the network level.
⚠️ Warning: Disabling voicemail may cause callers to be unable to leave a message unless you pick up the phone. Make sure you don't really need this feature before deactivating it completely.
It’s also worth checking the settings in the Voicemail app itself, if it’s pre-installed on your Xiaomi. It may have its own internal redirect settings that prioritize system redirects. Deleting updates to this app or stopping it completely sometimes helps reset incorrect settings.
Resetting network settings as a radical method
If none of the above methods worked and calls are still being redirected, there may be a software failure in the system, in which case network resets are an effective solution, which will return all communication parameters, including APN access points and Bluetooth settings, to factory values, but will not affect your personal data, photos or contacts.
To do this, Xiaomi needs to go to Settings → Connection and Sharing → Reset Wi-Fi, mobile networks and Bluetooth. Click Reset button at the bottom of the screen. After that, the phone will reboot and you will have to re-enter passwords from Wi-Fi networks. However, this often solves the problems with the “stuck” redirect settings.
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Before resetting your network settings, record or photograph your current APN settings if you are using manual internet settings for a corporate network or specific operator.
Once reset, the phone will behave like a new device in terms of communication, it will re-register on the network, and old redirect parameters that may have been damaged or blocked will be reset. This is especially true for devices that have been running for a long time without a reboot or that have been frequently changed. SIM-map.
It should be noted that this method is not always effective if the problem lies on the operator's side. If after resetting the phone, the situation repeats, then the status of the service is firmly fixed in the subscriber profile with the provider, and you need to solve the issue through a call in support.