Owners of Xiaomi, Redmi and Poco smartphones often encounter an intrusive system notification that reports a critical error in the MIUI or HyperOS shell. This phenomenon, known as an “error report,” can occur after a failed update, a malfunction of a particular application or a conflict of system processes. A constant reminder is not only annoying, but can also indicate deeper problems in the device’s software.
There are a number of ways to delete this report, from simple cache cleaning of a system application to more radical methods like resetting. It is important to understand that ignoring the problem can lead to a decrease in the performance of the gadget, as background processes will try to send data to the developer's server. In this article, we will discuss all the current methods of solving the problem.
Before we act, we need to identify the source of the failure, and most often, the problem is that the system component of com.miui.bugreport is not working properly, and that's the process that collects telemetry and generates logs for developers, and if it's broken, it starts to cycle to create reports that fill the internal memory.
Reasons for System Error Reports
Understanding the nature of the crashes is the first step to fixing them. There are many factors in the Xiaomi ecosystem that trigger intrusive notifications, most often due to software conflicts after a firmware update, when old configuration files no longer interact correctly with new system libraries.
Another common reason is that the installed applications are incompatible with the current version of Android or MIUI. If you recently installed the program from an unknown source or updated the system application, it could cause a conflict that the system fixes as an error, and failures can occur when the system partition overflows or cache damage.
It is worth noting that in some cases reports are generated due to hardware problems, such as a malfunction of the memory module, but this is much less common.
Basic method: cleaning through application settings
The safest and most effective way to get rid of the problem is to force the process to stop and clear its data, which does not delete your personal files, photos or contacts, but only resets the settings of the system reporting component.
Go to Settings, then select the App and click All Apps. In the list that opens, you'll find an app called Error Report or Bugreport. If the list is sorted by frequency of use, search at the beginning or search by name.
After finding the desired component, follow the following steps:
- 📱 Click on the app icon to open the control menu.
- 🛑 Select the Stop or Forced Stop option.
- 🧹 Click the Clean and select Clear all data).
- ✅ Confirm the action in the dialog window that appears.
After these steps are done, the notification should disappear. However, if the problem is deeper, it may come back after a while, in which case it is recommended to check for system updates in the Settings → About Phone menu, since developers often release patches that fix such bugs.
☑️ Checklist of basic cleaning
Using the Engineering Menu for Diagnostics
For more advanced users, you can check system logs through a special engineering menu, which allows you to see what process is causing the error and take action, and access this menu through a set of special code in the Phone application.
Dial ##6484## or ##4636## (codes may vary depending on the model and firmware version). The CIT (Customer Information Test) menu that opens can find sections related to component testing. Although there is no direct deletion of reports, you can check the status of Wi-Fi, Bluetooth and other modules that often cause crashes.
Some versions of MIUI have a tab called Log or System Log, which stores crash records, and cleaning up this log can temporarily fix the problem, but beware: unnecessarily changing the settings on the engineering menu can cause the phone to run out of order.
If you're not sure what you're doing, you'd better limit yourself to standard cleaning methods through settings. The engineering menu is designed primarily for technicians and power users.
Delete reports through the file manager
Sometimes error reports are saved as files on the device's internal drive, which can be found and deleted manually using an integrated file manager or a third-party application, such as MI File Manager, which is useful if the notification does not disappear after cleaning the application cache.
Open the file manager and go to the root folder of internal memory. You need to find the folder with the name MIUI, And inside it is a folder. debug_log Or a bugreport. The path might look like something. /storage/emulated/0/MIUI/debug_log/.
Inside this folder are text files with logs and reports, and you can safely delete all the contents of this directory, and the system will automatically create new folders if necessary, but the old erroneous files will be destroyed.
| Folder/File | Location. | Can I remove it? | Impact on the system |
|---|---|---|---|
| debug_log | /MIUI/debug_log/ | Yes. | Safe, clears the room. |
| bugreport | /MIUI/bugreport/ | Yes. | Deletes the history of reports |
| log | /MIUI/log/ | Carefully. | It may contain important diagnostic data |
| thermal | /MIUI/thermal/ | No. | Responsible for temperature control |
After deleting files, it is recommended to restart the smartphone, which will allow the system to recreate the necessary utility files with a clean structure, which often eliminates cyclical errors in reporting.
Disabling notifications and diagnostic reports
If you can't remove the source of the error, you can try turning off the reporting function itself, which won't eliminate the cause of the crash, but will save you from the constant pop-ups, which is suitable for users who don't plan to send data about their phone usage to developers.
To do this, go to Settings → Password and Security (or Advanced Settings). Find the Privacy or Diagnostics and Usage section, where you need to turn off the Send Usage Data and Automatically Send Diagnostic Data switches.
It’s also worth checking the settings of a particular Error Report application. Go to Settings → Apps → Error Report → Notifications. Turn off all types of notifications for this system component. This will hide pop-ups, but the process can continue to work in the background.
Look for items that contain the words “Privacy,” “Diagnostics,” or “User Experience Program.”
Radical measures: resetting and reflashing
If none of the above methods worked, and reports continue to appear with alarming regularity, system files may be damaged, in which case the only reliable solution is a complete reset to the factory (Hard Reset).
⚠️ Warning: Before performing a reset, make sure to make a full backup of all important data (contacts, photos, documents) to the Mi Cloud or computer cloud service.
Reset is done via Settings menu → About Phone → Reset → Erase all data. Once rebooted, the phone will look like new. If the problem persists even after reset, it may indicate the need to flash the device through the computer using the Mi Flash Tool utility.
Firmware reflashing is a complex process that requires an unlocked bootloader and the original firmware file for your particular model. Firmware errors can turn a smartphone into a brick, so without experience, you should contact an authorized service center.
Preventing future errors
To minimize the risk of recurrence of error reports, follow a few simple rules of operation of the Xiaomi smartphone: Regularly update applications through the official GetApps store or Google Play, as developers are constantly fixing compatibility bugs.
Avoid installing modified versions of the system or applications from unverified sources. Third-party launchers and themes may conflict with MIUI system processes, causing instability, and it is also recommended to periodically clean the system cache through the built-in Security application.
Keep an eye on the internal storage space. If the memory is more than 90% full, the system starts to malfunction, which often leads to error reports. Delete unnecessary files and applications to ensure smooth operation of the gadget.