When a caller hears the beeps and your smartphone is silent, or when calls are automatically redirected to another number, it often takes you by surprise. SIM-It's also because of a network settings failure, and understanding how this function works is critical to maintaining communication and controlling incoming calls.
Redirection is a network service that redirects your incoming call to another number or voicemail. On smartphones running the MIUI shell, this function is managed through the standard Phone application, but sometimes the settings can conflict with the parameters of the carrier itself.
In this article, we will discuss all available methods of deactivating call redirection: from fast USSD-You will learn why the function could turn on on itself and what to do if standard methods do not work. The main thing is not to ignore the problem, as you can miss an important call or spend extra money roaming.
The main reasons for activating redirects to Redmi
Before you start technical actions, it is worth understanding why your Xiaomi started redirecting calls. Often users activate this feature accidentally, for example, being in a bad reception zone when the phone suggests redirecting calls to voice mail. SIM-maps: some operators automatically enable basic redirect settings to new numbers.
Another common scenario is the use of third-party applications for calls or spam blockers. Programs like Truecaller or built-in MIUI filters can intercept call management and set their own routing rules. A system failure in the communication module can also cause the phone to get stuck in redirect mode.
In rare cases, activating a redirect can indicate an attempt to access your number unauthorizedly, although modern GSM networks are quite well protected from simple interception through phone settings.
⚠️ Note: If the redirect is activated by itself without your participation and is not disabled by standard methods, it is recommended to immediately change the password from the operator’s personal account and check the list of connected services.
Understanding the source of the problem helps you choose the right solution, if it's a software glitch, rebooting will help. USSD-And if you're intruding on third-party software, you're going to have to go into application permissions.
Universal method: disconnection through USSD-code
The fastest and most reliable way to manage redirects is to use USSD-These commands are sent directly to the operator's server, bypassing the settings of the Redmi smartphone itself, which ensures that you change the network settings, not the local settings of the phone, which can conflict.
To disable all types of redirects, there is a universal code at the same time: you need to open the Phone application, go to the dial and enter the ##002# command, then press the call button, and the system will respond by reporting that all call forwarding services, SMS and data have been successfully deactivated.
If you want to be more point-based, you can use specialized codes for different situations, for example, if calls are redirected only when you are not available, or only when the line is busy. Below is a table with the main codes that work for most operators (the “big four” in Russia and many CIS operators).
| Type of forwarding | Code for deactivation | Description of the situation |
|---|---|---|
| All types of forwarding | ##002# | Complete reset of all redirection settings |
| If the subscriber is unavailable | ##62# | When the phone is off or offline |
| If the line is busy | ##67# | When you are talking to another customer |
| Unconditional forwarding | ##21# | All calls go to another number at once. |
Use of the USSD-codes are especially effective when the smartphone interface MIUI It's either glitchy or it doesn't show the actual status of the service. SMS-Notification or pop-up message from the operator that the service is disabled, this is the most reliable method, since it works even on button phones and is independent of the Android version.
⚠️ Note: Entering codes may be charged in international roaming.When abroad, use only free cancellation codes (usually starting with ##) or contact the operator via the app.
Disabling redirection through MIUI settings
If you prefer a visual interface, the MIUI shell provides convenient menus for managing calls.The path to settings may vary slightly depending on the Android version (10, 11, 12, 13) and the MIUI version (12, 13, 14), but the overall logic remains the same.
Open the Phone app (green handset) and click on the three-dot icon in the top right corner (or menu button). In the drop-down list, select Settings. Next, look for Accounts for Calls or Operator Services. This is where the redirect settings that sync with the network are hidden.
In the menu you will see a list. SIM-If you have two cards installed, pick the card you want, the system will start a survey of the network, which can take a few seconds, and after you download, you'll see four basic points: forwarding always if it's busy, if it's not responding, if it's not available. To turn off, you need to click on each active item and select “Disable” or “Voicemail” (if you want to reset to the standard).
- 📱 Click on the phone icon in the dock bar.
- 📋 Select the menu (three dots) and go to Settings».
- 📡 Find the “Operator Services” or “Calling Accounts” section».
- 🚫 Select the redirect type and click “Disable».
It is important to note that if the Operator Services menu does not open or gives a connection error, this means that there is a problem in communicating with the operator’s server at the moment. USSD-codes described above.
Sometimes newer versions of MIUI may hide this item in the "Additional" or "Extended Settings" submenu inside the call menu. Carefully review all tabs if you don't find the right item right away. Also make sure the Phone app has permission to make calls and access to contacts.
☑️ Checklist
Management through the Security application and system services
In the Xiaomi ecosystem, many functions, including blocking and redirecting calls, are handled by the system’s “Security” (green shield) app, which can intercept calls based on your rules, creating the illusion of redirection, although technically it is a local lock or redirect inside the smartphone.
Go to the Security app on the home screen or in the Tools folder. Find the Antispam or Blacklist section. Rules that send certain categories of calls (such as from unknown numbers) straight to reset or redirect can be active here. Check the Settings tab inside the antispam.
In addition, MIUI has a Do Not Disturb Mode feature that can also simulate redirects by sending callers a busy signal or redirecting them if configured. Check the settings of this mode in the Sound and Vibration section or through the control panel (curtain).
If you use third-party launchers or call apps (like Google Phone instead of the standard MIUI Dialer), settings may be in them. In the Google Phone app, the path looks like this: three points → Settings → Call Accounts → Select SIM → Call forwarding.
⚠️ Note: Do not confuse call forwarding with forwarding SMS. These are different services, and the codes to disable them are also different (for example, for the use of the SMS Message menus or codes like ##004 are usually used#).
Xiaomi system services sometimes cache old settings. If you changed the settings but they didn't apply, try clearing the cache of the Phone app through your smartphone settings: "Settings» → «Annexes» → «All applications» → «Phone» → «Clean up» → «Cash».
Specificity of the shutdown on different versions of Android and MIUI
The MIUI interface is constantly changing, and what worked on the Redmi Note 9 with Android 10 may look different on the Xiaomi 13 with Android 13.In older versions, the call settings shells were more disparate, whereas in newer versions (MIUI 13/14) they are rapidly being brought to the Android standard, but with the preservation of branded features.
On Global ROM devices, menus are often fully translated and regionally adapted. On Chinese ROM devices replayed on the global or Indian market versions, item names may differ, for example, "Call settings" or "Carrier settings" may be written instead of "Operator Services."
Owners of old models (Redmi) 9A, Note 8) Note that support for some network features in the phone menu may be limited to older modem drivers, USSD-The codes are the only true solution. 12/13 and flagships of the Xiaomi series 13/14 have a more responsive call setting interface.
- 📱 MIUI 12 and below: Settings are often deep in the More menu inside the Calling app.
- 🚀 MIUI 13/14: A single operator service management center is used, often with a graphical status display.
- 🌍 Chinese version: May require translation via Google Lens or basic English/Chinese to find the right characters.
If you have updated with one version MIUI You can go to another and the settings are “go”, it is recommended to check the section “Special features” or “For developers”, although redirecting rarely depends on them» → «Settings”) remain the same.
Disconnection problems: what to do if nothing helps
There are times when neither the codes nor the menus work: the phone writes "Connection error" or "Team not sent" and this may indicate that the service is blocked on the operator's side or the tariff plan does not support the user changing these settings, in which case a direct appeal for support is the only way out.
The problem is often the VoLTE (Voice over) conflict. LTE). If this feature is not working properly, redirect management may not be available. Try temporarily disabling VoLTE in the settings SIM-Cards ("Use VoLTE» → off) and attempt to disable redirection again.
Another reason is a lack of balance or blocking outbound communication: to disable redirects (even free ones) often requires sending a service request, which can be considered by the network as an outbound action, make sure that there is a minimum amount on the account and no locks.
If you changed your phone, but the forwarding is still there, it's tied to the number on the operator's server, not the device. SIM-cards to a new one with a saving number also doesn’t always reset these settings, so they need to be controlled manually.
- 📞 Call the operator support service (0500, 0611, 111, etc.).
- 📝 Use the chat in the official application of the operator.
- 🏪 Visit the Salon with a passport for a full reset profile.
Remember that some corporate rates have a ban on changing the redirect settings by the subscriber, in which case only the tariff administrator or the communication salon employee will be able to make changes.
Impact of redirection on balance and security
Many users do not think about the financial consequences of active redirection: if your call is redirected to another number (for example, to a city or a number in another region), it is you who can pay for this call, as the initiator of the redirection, especially if you are roaming.
In the home region, incoming forwarded calls are often free or charged as normal outbound calls, but in international roaming, it can cost a lot of money. The operator believes that you are calling the number where the forwarding is going, so checking statuses before traveling abroad is a mandatory procedure.
From a security perspective, active forwarding to an unknown number can mean that your data has been taken over by third parties, they can listen to your conversations (if the forwarding goes to a device with a recording feature) or receive confirmation codes from banks (if the forwarding is set to receive SMS, although this is a separate service).
⚠️ Please check the redirect status regularly with the code *#21#. If you see an unfamiliar number, immediately disable the service and change passwords from important accounts.
So managing this feature is not just a matter of convenience (“who’s calling me”), but also a matter of financial security and privacy, a control that is flexible enough on Xiaomi smartphones, but requires user care.