How to disable the answering machine on Xiaomi: the complete guide

Owners of Xiaomi, Redmi and Poco smartphones often face a situation where an incoming call is interrupted or reset automatically, and the interlocutor hears a beep or voice greeting. This phenomenon, which users often call “autoresponder”, can be caused by several different functions of the MIUI or HyperOS system. Depending on the particular device model and firmware version, the mechanism of operation can be radically different. Understanding the source of the problem is the first step to its successful solution.

Most often, the answering machine hides the standard voicemail service provided by your mobile operator. However, in the Xiaomi ecosystem there are also proprietary software solutions, such as Call Assistant or automatic reset for locked numbers. Sometimes users accidentally activate Do Not Disturb mode or set specific rules for incoming calls, which leads to a desired but incomprehensible effect for the owner.

We’ll look at all possible scenarios, from classic voicemail to smart features. AI. You will learn to manage these parameters through the system menu, special features and USSD-codes and even hidden engineering menus, if standard methods don't work. It's important to act consistently, checking each item to ensure you take back control of your incoming calls.

Disabling voicemail through USSD-code

The most common scenario where a caller hears an auto-responder is an activated carrier-side voicemail service, which is not a function of the phone per se, but a network service that redirects a call if you don't pick up the phone, and to turn it off, you don't have to go deep into your smartphone settings, you just have to use universal commands.

Open the Phone app and go to the dial box. Enter the ##002# and press the call button. This command is a universal GSM standard and allows you to reset all voice, fax and data forwarding to your operator. Once you enter, you should see a pop-up window confirming that the voice forwarding has been successfully deleted.

⚠️ Warning: After completing the reset command, make sure you have a strong network signal.If the command is not executed, there may be no coverage or balance at the moment. SIM-The card expires if the service is paid.

If the universal code didn't work, you can use specific commands for voice mail. #002# (without the first grille) is also often used to cancel all conditional redirects. To completely clean the call redirect settings, you sometimes use the ##004# command. Once you enter any of these commands, the system will give a message about the successful execution of the operation.

For those who prefer a visual interface, there is an alternative path. In the Phone app, click on the three dots in the upper right corner and select Settings. Find the Call Accounts or Additional Settings section. There may be Voicemail or Call Redirect. By clicking on it, you can see the current status and disable the service.

Set up the built-in Xiaomi Call Assistant

The modern MIUI shell and the new HyperOS feature an advanced Call Assistant feature that uses artificial intelligence to answer calls, recognize speech, and even automatically answer frequently asked questions, a feature that users often perceive as a “smart answering machine” that speaks in the voice of a robot.

To access the control of this feature, open the Phone app and go to the settings through the menu. Find Call Assistant. Here you will see a switch that activates or deactivates the entire module. If your goal is to completely remove automatic responses, just turn the main switch to off.

Inside the Call Assistant menu, there are more subtle settings that are also worth checking out. For example, Auto Answer can be configured to specific contacts or scripts. Make sure Auto Answer is turned off. You should also pay attention to the Voice Assistant settings, which can dictate the text sent by a message when a missed call is made.

Text to Speech and Speech to Text, if they are active, the phone can automatically read incoming messages or dictate responses. To completely disable the chatter, you need to deaktivate these options in the AI settings or Voice commands subsection, which will return the phone to a standard, quiet behavior when incoming calls.

Managing the Automatic Response Function

In addition to the smart assistant, Xiaomi has a more primitive but useful feature called Automatic Response, which is designed for situations where you can’t pick up the phone (such as while driving or meeting), and the phone picks up after a given period of time, including speakerphone.

You can find this setting along the way: Phone app → Settings → Incoming calls → Automatic response. Here you will see a list of conditions under which a reset or auto-lift works. If the switch is active, the phone will pick up the phone without you. To turn off, just click on the switch to turn gray.

The same menu often features a "Auto-response when you connect your headset" setting. If you use Bluetooth headphones or a wired headset, the phone can automatically accept calls thinking you're ready to talk. This is a common reason for "spontaneous" responses. Make sure this option is also disabled if you don't want the phone to answer itself when you connect the accessories.

⚠️ Warning: Automatic response when connecting the headset can be dangerous in noisy environments.The interviewer will hear all the surrounding sounds, as the microphone will turn on immediately after lifting the tube.

It's also worth checking the Pocket Mode settings, which, although not exactly an answering machine, locks the screen and can prevent accidental taps, but sometimes conflicts with proximity sensors, giving the impression that the call has been reset or moved to a strange mode, located in the "Block and Protect" section of the general system settings.

Do Not Disturb and Schedules

One of the most insidious reasons that callers hear beeps or get to the mail is activated Do Not Disturb (DND) mode, in which the phone does not ring, but immediately resets the call or puts it into silence mode, which from the outside looks like the answering machine or lock.

You can quickly swipe down to open the notification curtain, and find the moon icon. If it's illuminated, the mode is active. For more details, go to Settings → Sound and Vibration → Do Not Disturb. You can turn off the function completely or set exceptions.

Often users forget about the planned rules. The Do Not Disturb menu has a section called "Repeat Rules" or "Schedule"; check if you have automatic on at night or on weekends. If the rule is active, the phone will ignore calls at a given time, regardless of your current actions.

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Do Not Disturb mode is the most common reason a phone is silent or drops calls, mimicking a malfunction or answering machine.

Blocking Unknowns and Spam Filters

Built into MIUI, antivirus and number detector from Xiaomi or Google can aggressively filter incoming ones. If you have the option to "Block Unknown Numbers" or "Block Hidden Numbers" enabled, such calls will be interrupted instantly, to the caller it looks like a reset, and to you it is like no notification.

To check these settings, open the Security app (green zipper icon) or go to your phone's settings. Find the Lock or Antispam section. Here are the lists of blocked contacts and filtering rules. Make sure the "Block Hidden Numbers" and "Block Foreign Numbers" sliders (if relevant) are off.

Also worth a look at is the Blacklist, which sometimes users accidentally add entire groups of contacts or prefixes to it» → «Numbers. Check if there are any extra entries. If you use third-party applications to identify the number (like GetContact or NumBuster), their settings may overlap the system settings.

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Use the Whitelist in your lock settings to ensure you miss calls from important contacts, even if a hard spam filter is enabled.

Resetting network settings and additional methods

If none of the above methods worked, the problem may lie in the software failure of the network settings of the smartphone itself, in which case the reset of the network helps, this action will not delete your personal data (photos, contacts), but will return the parameters of Wi-Fi, Bluetooth and mobile communication to factory values.

You can reset via the menu: Settings → Connection and Sharing → Reset Wi-Fi, Mobile Networks and Bluetooth. Click Reset at the bottom of the screen. After restarting your phone, check if the problem has gone away. This often resolves conflicts with carrier profiles.

In extreme cases, when the problem is caused by a deep firmware system failure, a more radical step may be required – reset all settings to factory.Be sure to back up all important data to the cloud service or computer before performing a full reset, as this procedure will remove all information from the device.