How to Reboot the Xiaomi 360 Camera: From a Soft Restart to a Complete Reset

Xiaomi 360° cameras (including Mi Home Security 360 1080p, Mi 360° Home Security 2K and Xiaomi Home Security Camera 360° Pro) are popular smart home devices, but even they sometimes require a forced reboot. Hanging when connecting to Wi-Fi, errors in the Mi Home app, incorrect rotary mechanism operation or loss of communication with the server are all problems often solved by a simple restart. However, not all users know how to do it correctly so as not to damage the firmware or reset to the factory settings.

In this article, we will discuss 5 proven ways to reboot the Xiaomi 360 cameras°, including a soft restart through the app, hardware button reset, Mi Home recovery, and even manual firmware updates in case of critical failures, 2K-The models have different reset procedures and common errors that users make, so if your camera is not responding to commands or you have a "Device offline" error, you'll find a solution here.

1. When do I need to reboot the Xiaomi 360° camera?

Rebooting is not a universal cure, but it helps to eliminate temporary failures in 80% of cases, and here are the key symptoms for which it is worth trying a restart:

• 🔄 The camera does not rotate or gets stuck in one position (motor error).
• 📶 Wi-Fi connection is constantly lost, although the router is stable.
• 🔴 The Mi Home app displays the status of "Offline" or "Connection failed".
• 🎥 Image freezes, goes with artifacts or camera doesn't broadcast video.
• 🔊 The microphone or speaker is not working (no sound in two-way communication).
• ⚙️ After updating the firmware, the camera behaves unstable.

If the problem is hardware-based (such as a physical motor failure or cable damage), rebooting won't help, requiring repair or replacement of the device, but in most cases, the failures are software-based and can be fixed without going to a service center.

⚠️ Note: If the Xiaomi 360 camera° misstep "SD Card error" or does not record video to a memory card, first check the card itself (format) FAT32, Class 10 or higher, rebooting may be useless here.

2. Method 1: Soft reboot via Mi Home app

The safest method is to restart directly from the official app, which does not reset settings and is suitable for eliminating non-critical crashes.

1. Open the Mi Home app (make sure it’s updated to the latest version).
2. Select your Xiaomi 360° camera from the device list.
3. Go to Device Settings → General → Reboot.
4. Confirm the action and wait for the process to be completed (usually 30-60 seconds).

If you don't have a "Reboot" option, your model doesn't support a software restart, and then use one of the following methods.

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Before rebooting via Mi Home, check if the camera is connected to the 2.4GHz network. Many Xiaomi 360° models do not work with 5GHz, and this can be the cause of crashes.

3. Method 2: Hardware resetting with the Reset button

If the camera doesn’t respond to commands from the app or hangs on the screensaver, a physical Reset button will help, located on the back of the device (near the Micro-USB or Type-C connector, depending on the model).

Warning: this method comes in two types: soft restart (short press) and hard reset (long press). The second option will return the camera to the factory settings, and it will have to be reconfigured!

Instructions for hard discharge:

1. Find the Reset button (can be recessed in the case – use a paper clip or toothpick).
2. Press and hold it for 10-15 seconds until you hear a voice message in Chinese (or English, depending on the firmware) such as "Reset successful."
3. Release the button and wait for the reboot (the camera will emit an audible signal and start flashing a yellow LED).
4. Connect the camera to Mi Home again, as in the first setup.

⚠️ Note: Xiaomi Mi Home Security Camera 360° 2K (In 2020 and later, a hard reset may require additional confirmation through the app. If the camera doesn't reset after holding the button, check the instructions for your particular version.

Method 3: Reboot through power outage

If the Reset button doesn’t work or the camera is completely frozen (unresponsive to presses, not flashing with LED), try a forced restart via power.This method works for all models, including the Xiaomi Mi Home Security Camera 360° Pro and Xiaomi Mi Home Security Camera 2K.

Instructions:

1. Turn off the camera from the socket (remove the power adapter plug).
2. Wait 30 seconds – that’s enough time for the capacitors to run out.
3. Connect the power back. The camera should beep and start loading (blinking blue or yellow indicator).
4. If the camera is not turned on, repeat the procedure by holding the Reset button while the power is connected.

This method often helps with firmware freezes or connection errors to the Xiaomi cloud. If the camera fails again after turning on, move on to the next method.

5. Method 4: Recovery via Mi Home (if the camera is offline)

If the camera is not connected to Wi-Fi or the Mi Home app displays the status of “Offline”, but the indicator on the device is blue (meaning there is power), try to restore the connection through the application:

1. Make sure your phone is connected to the same 2.4GHz Wi-Fi network as the camera.
2. Open Mi Home, select the camera and click "Device Offline".
3. Tap "Connect again" and follow the instructions (the application will prompt you to enter a password from Wi-Fi).
4. If the process is stuck in the Connecting stage, restart the router and try again.

Xiaomi 360° 2K models (2020-2023) may require a firmware update via the app.

1. Go to Device Settings → General → Firmware Update.
2. If a new version is available, install it (make sure the camera is connected to stable Wi-Fi).
3. After the update, the camera will restart automatically.

• 📶 Network type: 2.4 GHz only (5 GHz not supported).
• 🔒 Password: must not contain Cyrillic characters or special characters (for example, #, $).
• 🌍 Region in Mi Home: Must match the region of the camera purchase (e.g. China Mainland for Chinese versions).

6. Method 5: Manual firmware update (for power users)

If the camera is constantly resetting or is unstable even after a reboot, the problem may be the damaged firmware, in which case manual firmware via Micro-SD or ADB (for advanced users) will help.

Note: This method is only suitable for models based on the Hi3518E or Hi3516D processor (check out the specifications of your camera).

Instructions for firmware via Micro-SD:

1. Download the official firmware for your model from the Xiaomi support site (Firmware section).
2. Unpack the archive and copy the.bin or.pack file to the formatted Micro-SD (FAT32 format).
3. Insert the card into the camera (the connector is usually located under the lid).
4. Hold the Reset button for 5 seconds, then plug in the power (don’t let go of the button!).
5. Wait for the sound signal and the flashing of the red indicator – this means that the firmware process has begun (it will take 3-5 minutes).

If the camera doesn't load after firmware (the red light is on for more than 10 minutes), then the firmware file is not suitable for your model.

7.Typical mistakes and how to avoid them

Many users make critical mistakes when rebooting their Xiaomi 360° cameras, which leads to even bigger problems.

• ❌ Reset settings via Reset if the camera just hovers but responds to commands from the app. Start with a soft reboot.
• ❌ Turn off power during firmware updates (this is almost guaranteed to "kill" the device).
• ❌ Use unofficial firmware – it may contain malicious code or be incompatible with your model.
• ❌ Connect your camera to 5GHz Wi-Fi – most Xiaomi 360 models° They only work with 2.4 GHz.
• ❌ Ignore audio signals – they report the status of the device (e.g., double signal) = throw-off).

Also, don’t reboot your camera often for no reason – it can cause wear and tear on flash memory (especially on budget models).

• 📶 Wi-Fi signal quality (camera should be no further than 10 meters from the router).
• 🔌 Stability of power (use the original adapter).
• 📱 Mi Home version (update to the latest version).

8. Frequently Asked Questions (FAQ)