Xiaomi cameras are among the most popular smart video surveillance devices thanks to their combination of price, functionality and integration with the Mi Home ecosystem. However, many users face difficulties when setting up cloud storage: video is not saved, notifications do not come, and cloud subscription is suddenly reset. In this article, we will analyze all the stages of setting up, from choosing a tariff to solving typical errors that are not described in the official documentation.
Xiaomi cameras (such as Mi Home Security Camera 360° 2K or Mi Camera 2 Pro) are featured in the fact that cloud storage works through the Mi Home app, but requires the correct region, currency, and even firmware binding. We will show you how to avoid loss of records due to changing the account region (a common problem when buying cameras on AliExpress) and configure backups so that critical events are stored in the cloud even when the power is cut.
1.What Xiaomi cameras support cloud storage
Not all Xiaomi camera models can save video to the cloud, but only for devices that support Mi Home Cloud Storage or Xiaomi Cloud.
- 🔹 Mi Home Security Camera 360° (all generations, including 2K and 1080p)
- 🔹 Mi Camera 2/2 Pro (requires firmware not lower) 1.4.6_0039)
- 🔹 Xiaomi Smart Camera C300/C400 (supportive AI-recognition)
- 🔹 Mijia Pan-Tilt Camera (Prefixed models) DJT11LM)
Cameras without cloud support (such as Xiaomi Mi Home Camera Basic 1080p or older versions of Yi Camera) can only save video to a microSD card.
- Open the Mi Home app.
- Go to the camera settings (Device → Settings → Cloud Storage).
- If the partition is missing, your model does not support the function.
Important: Some cameras (e.g. Xiaomi Mi Home Camera 2K for the Chinese market) require a region change to China in order to activate the cloud.
2.Preparation: region, account and firmware
Before setting up the cloud, make sure that:
Mi Home app updated to latest version
The camera is connected to stable Wi-Fi (2.4 GHz)
Xiaomi account tied to the right region
Camera firmware not lower than the minimum supported version-->
If you bought a camera on AliExpress or in a Chinese store, by default, it can be linked to the region of China.
- 🌍 The cloud will only be accessible via Chinese servers (Lags are possible).
- 💳 Subscription payment will be in CNY (Yuan), which is inconvenient for users from the CIS / Europe.
- ⚠️ When you change the region, all previously stored records in the cloud will be deleted.
To change the region:
- In Mi Home, go to Profile → Settings → Region.
- Choose Russia, Europe or another suitable region.
- Confirm the change (you may need to re-enter your account).
- Reconnect the camera to a new region via Add the device.
⚠️ Note: If the camera stopped saving video to the cloud after changing region, check the firmware version. Some models (such as the Mi Camera 2) require manual updates via Mi Home. → The device → Update of the PO.
3.Selection of the cloud storage tariff
Xiaomi offers several rates for cloud storage of records, which are distinguished by the storage period (from the storage period). 7 before 30 days and video resolution (SD/HD/2K). Below are the current tariffs for the region of Russia (for the 2026 year):
| Tariff. | Storage period | Permission | Price/month. | Price/year |
|---|---|---|---|---|
| Basic | 7 days | SD (480p) | 99 ₽ | 990 ₽ |
| Standard | 14 days | HD (1080p) | 149 ₽ | 1 490 ₽ |
| Premium | 30 days | 2K (1440p) | 249 ₽ | 2 490 ₽ |
| Family (up to 5 cameras) | 30 days | 2K | 499 ₽ | 4 990 ₽ |
What to choose?
- 🏠 For home use (1 camera) will be enough standard tariff.
- 🏢 For an office or several cameras, a Family Package is more profitable.
- 🔍 If facial recognition/numbers are important, take Premium (supports) AI-analysis).
Payment by credit card, PayPal or Mi Pay can be reduced by 20 to 30 percent if you pay via China (CNY), but there will be difficulties with refunds if you make mistakes.
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If you have signed up for a yearly subscription but have changed your mind, you can cancel autorenewal in your Xiaomi account settings 3 days before you debit. Money for the current period will not be returned, but the next payment will not be charged.
4. Step-by-step configuration of cloud storage
Now, let's get to the immediate settings. Follow the instructions.
- Open the Mi Home app and select your camera.
Recording when power is off
Save the settings and wait for the synchronization (can take up to 5 minutes).
After activating the cloud, check its operation:
- Wave in front of the camera or make a loud sound.
- Open the Notifications tab in Mi Home – an event should appear.
⚠️ Note: If video is stored in the cloud with a delay (more than 1 minute), check the Internet speed. Xiaomi cameras require a stable channel with a download speed of at least 2 Mbps to record in the video. 1080p.
5. Typical errors and their solutions
Even when you set up the cloud properly, it can be incorrect, and we'll look at some of the most common problems.
| Problem. | Reason. | Decision |
|---|---|---|
| Video is not saved in the cloud | The wrong account region | Change region to Russia/Europe and reconnect the camera |
| Notifications are coming, but there are no records. | Low sensitivity or short duration of the clip | Increase sensitivity to medium and set the duration of 30-60 seconds |
| The cloud shuts down on its own. | Payment problems or trial period expired | Check payments in Mi Account → Subscriptions |
| Cloud recordings interrupted | Unstable Wi-Fi or low download speed | Connect the camera to the router via cable or install a repeater |
If the camera doesn’t see the cloud at all (there’s no partition in the settings), try:
- Update the firmware of the camera through Mi Home → Device → Software update.
- Reset the camera to factory settings (hold the reset button for 10 seconds).
- Remove and re-add the camera to Mi Home.
What if the cloud doesn’t work after the camera is reset?
6. Xiaomi Cloud Alternatives: Local Storage and Third-Party Services
If Xiaomi’s cloud doesn’t suit the price or functionality, consider alternatives:
- 📁 Local storage on microSD: All Xiaomi cameras with a card slot support. Maximum volume is 128 GB (recommended SanDisk High Endurance.
- ☁️ Third-party cloud services: Support through RTSP-stream (e.g. Synology Surveillance Station or Blue Iris) requires router configuration skills (port transfer).
- 🌐 NAS-Server: Ideal for multiple cameras (e.g. Synology) DS220+). Supports AI-analytics and backup.
To set up RTSP-stream on Xiaomi's camera:
- Turn on Developer Mode: Go to Mi Home → Device → General Settings → About the program and click 5 times on the firmware version.
- In the settings that appear, activate RTSP-flow.
- Use it. URL species: rtsp://[IP_camera]/live/ch00_0 (IP You can find the cameras on the router or through Mi Home).
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MicroSD local storage is the most reliable option for 24/7 recordings, but Xiaomi’s cloud is indispensable for remote access and event notifications.
7. Optimization of traffic and battery consumption (for battery cameras)
If your camera is battery-powered (like the Xiaomi Mi Home Camera Battery), cloud storage can quickly drain it.
- 🔋 Set a recording schedule: Activate the cloud only at night or by movement.
- 📶 Limit the quality of video: battery cameras are enough 720p.
- ⚡ Turn off the constant loading in the background (in the Mi Home settings).
To reduce traffic consumption:
- 📥 Enable the Record only on event (not continuously).
- 🕒 Reduce the duration of clips to 10-15 seconds.
- 🌐 Connect your camera to 5 GHz Wi-Fi (if supported) – this will reduce delays and resending packets.
⚠️ Note: When using the mobile Internet (4G/5G) Xiaomi’s cloud storage can eat up to 1–2 GB day when recording in 1080p. We recommend connecting the camera only to stationary Wi-Fi.