How to write a letter to the central office of Xiaomi: official addresses and work templates

Why Xiaomi’s Official Letter Is Often Ignored (and How to Avoid It)

Corporate correspondence with Chinese tech giants is always a lottery. Xiaomi, despite its global presence, remains an Eastern-minded company that values brevity, structure and lack of emotionality. According to 2023 statistics, only 37% of private emails receive a response within 30 days, and 12% go unresponsive at all.

This article is not about “write a complaint” or “require a replacement,” but here you will find practical instructions for all types of emails, from technical support to affiliate offers, with Xiaomi’s internal correspondence handling regulations (updated in May 2026), and we will not only look at “where to write,” but also at “how to write,” so that your appeal is not lost in thousands of others.

Important: If your goal is warranty repairs or returns, a letter to the central office will be ineffective, and there are separate channels for this (for these in the relevant section), the central office deals with strategic issues: cooperation, mass incidents, product improvement proposals and legal disputes.

Where to send a letter: current addresses Xiaomi in 2026

Xiaomi does not have a single window for all types of calls, the address depends on the purpose of the letter and your region, and the contacts verified below (updated in June 2026 after the reorganization of the company’s departments).

⚠️ Attention: Addresses service@xiaomi.com support@mi.com, They redirect requests to regional call centers, where they are processed according to standard templates (without escalating to the upper level).

If you send a mail letter (for example, with a claim or a formal request), use a registered letter with a notification and translation into English/Chinese. Otherwise, it may be ignored.

The structure of the letter: how to write so that you read

Xiaomi employees who handle incoming correspondence spend an average of 45 seconds per email, and if they don’t understand your message, they’ll file it. To avoid this, follow the 5-paragraph rule:

1. Subject matter of the letter (1 line, no more 60 Example of symbols: [Urgent] Massive bug in Mi 14 Ultra camera (firmware V14.0.5.0)
2. Brief introduction (1 paragraph, 2-3 Indicate who you are (individual/company), purpose of the letter and device model (in case of a technical problem).
3. Substances of the question (2-3 Just the facts: what happened, when, what steps you took to address the problem.
4. Applications (links to screenshots, logs, videos) can be ignored without them.
5. Clear query (1 paragraph) What you want: answering the question, compensation, fixing the bug in the next firmware, etc.

⚠️ Warning: Never write the words "help," "problem" or "question" in the subject line. Use specifics:

❌ Help me with the phone.

✅ [Bug Report] Mi 13 Pro overheating after MIUI 14.0.4 update

If you write in Russian, be sure to duplicate the text in English (even if they answer in Russian), this is due to internal processes: all letters are sorted first. AI, who works best with English.

The subject line contains the device model and the type of problem|

The text is divided into paragraphs according to the rule "5 paragraphs"|

There are links to evidence (screenshots, logs)|

The letter is duplicated in English|

Contact details for feedback are provided-->

Email templates for different situations (copy and adapt)

Below are the pre-made templates that you can use for the most common cases, and replace the fatty snippets with your data.

1. Report of a massive firmware bug

Subject: [Bug Report] Device model - Bug brief (MIUI version)



Dear Xiaomi Team,





I am writing to report a critical issue affecting device model after updating to MIUI version. The problem occurs when describing the actions leading to the bug and the results in describing the consequences.





Steps to reproduce:




1. Step 1




2. Step 2.




3. Step 3





Attached:




- Logcat file: [link]




- Video demonstration: [link]




- Screenshots: [link]





This bug affects how many users (if known) and significantly impacts user experience. Could you please confirm if this issue is being investigated and provide an ETA for the fix?





Looking forward to your response.





Best regards,


Your name.
Contact for feedback

2. Partner offer (for business)

Subject: Partnership Proposal: Your Company × Xiaomi (Short summary)



Dear Business Development Team,





I represent the company name, a brief description of the activities with key achievements (e.g. 10M users in EU). We are interested in exploring potential collaboration with Xiaomi in the following areas:




- Area 1




- Area 2.




- Area 3





Our proposal includes:




1. Brief description of the benefits for Xiaomi




2. Unique trading offer




3. Expected results (e.g., sales increase by X%)





Attached you will find a detailed presentation and our company profile. We would appreciate the opportunity to discuss this further in a call or meeting at your earliest convenience.





Best regards,


Your name.
Position
Contacts
Company website

3. Product quality claim (if regional support did not help)

Subject: [Escalation] Device model - Problem (Case #ticket number, if any)



Dear Xiaomi Customer Support,





I am writing to escalate an unresolved issue with my device model (IMEI: number, Purchase Date: date). Despite multiple attempts to resolve this through the support channel, the problem persists: description of the problem.





Timeline of my attempts:




Date - Contacted channel (Ticket #number), response: result




2.Date - Follow-up via channel, result: result




Date - Action, outcome: result





As a loyal Xiaomi customer since a year, I expect this matter to be resolved promptly.




- Specific action (replacement, repair, compensation)




- Confirmation of resolution timeline





Attached: list of evidence (checks, correspondence, photo / video defect)





I trust you will handle this with the urgency it deserves.





Sincerely,


Your name.
Contact details

⚠️ Note: If you submit a claim, do not threaten court or public disclosures in the first letter, which will automatically redirect your appeal to the legal department, where it will be considered for longer. Start with a polite tone – Xiaomi has an internal escalation system and your case can be taken to a higher level if you prove your case well.

How to speed up the response: 5 working techniques

Average response time from Xiaomi’s central office — 14-21 But there are ways to shorten that time to a day. 3-5 Here's what really works (tested in practice):

• 📌 Mention on social media. After sending the letter, post to the Twitter/X or Facebook tagged @Xiaomi and #XiaomiSupport. 30% This leads to accelerated processing (the company tracks brand mentions).
• 🔗 Forum link: If your problem is a firmware bug, create a topic on the official forum MIUI And you can put a link in the email, and the more people who confirm the problem, the faster they respond.
• 📊 Statistics and evidence: If you report a bug, add logs (how to get them - see next section) and videos showing the problem. Emails with evidence are processed 2 times faster.
• 🤝 Mention of partnerships: If you represent a company or community (e.g. developers or bloggers), please include this in the letter.
• 🌍 The right addressee. Don't write to the global.@xiaomi.com for technical matters – use specialized addresses (see table above).

⚠️ Attention: Do not use "accelerating" methods, for example, if you create 10 forum topics or spam social networks, your message may be marked as "unfair" and ignored).

💡

If you write about a firmware bug, use the theme template on the forum MIUI: "[Bug Report] [Model] [Version] MIUI] - A brief description" For example: "[Bug Report] [Redmi Note 12 Pro+ 5G] [MIUI 14.0.5.0] - Bluetooth Disconnects During Calls: These topics are more easily noticed by moderators and developers.

How to Collect Logistics and Evidence for Technical Problems

If your email is about a firmware bug, hardware defect, or malfunctioning software, it's not going to be logged or proven.

System Logs (logcat)

For Android devices:

1. Install the Logcat app (or MatLog for advanced users).
2. Replay the problem (e.g., start the camera if the bug is associated with it).
3. Save the log to the file and upload it to Google Drive or Pastebin.

For Xiaomi TVs and smart devices:

1. Connect the device to the PC via USB (for TV use the OTG port).


2. Enable USB debugging in the developer settings (Settings → About TV → MIUI version – press 7 times).




3. Use the command in the terminal:




adb logcat -d > xiaomi_tv_log.txt

2. Screenshots and videos

• 📸 For interface bugs: take a screenshot (at the same time press Volume Down). + Nutrition).
• 🎥 For dynamic issues (such as reboots or on-screen artifacts): shoot video in resolution 1080p clearly-demonstrated.
• 📁 For hardware defects: take a picture of the device from different angles (such as a bloated battery or crack on the case).

Additional data

If the problem is related to:

• 🔋 Battery: attach a screenshot from Settings → Battery → Battery utilization.
• 📶 Network: Take a screenshot of Settings → SIM-maps and mobile networks → Using traffic.
• 🔊 Sound: Record the audio with the problem (such as wheezing in the speaker) and attach the file in format.mp3 or wav.

⚠️ Note: Do not send raw logs larger than 10 MB. compress them to.zip archive or upload them to the cloud. If the log is too large, highlight the relevant segment (for example, the last 500 lines before crashing).

1.The time of occurrence of the bug (so that engineers can find it in the log).

Steps for reproduction.

3. Expected and actual behavior.-->

What not to do when you are in a relationship with Xiaomi

Some actions may not only slow down your application, but also block it completely.

• 🚫 Threats to court or public scandals in the first letter, which automatically redirects your appeal to the legal department, where it will be reviewed for months.
• 🚫 Spam to multiple recipients. If you send the same email to global@xiaomi.com, legal@xiaomi.com feedback@mi.com, All copies will be marked as duplicates and ignored.
• 🚫 Insults or emotional attacks: letters with obscene language or aggressive tone are automatically filtered and do not reach the living people.
• 🚫 More than 20MB of attachments. Use Google Drive (Dropbox) for large files.
• 🚫 No-demand emails: phrases like "fill my problem" or "I demand an answer" don't work. Formulate clearly: "Please replace the device under warranty" or "Please add X in the next update».
• 🚫 Use of the VPN or anonymizers when sending letters from Russian IP. This can work as a trigger for anti-spam filters.

If you violate these rules, your letter may:

• 🔄 Redirected to spam (and never reach the destination).
• ⏳ Getting template answers without real consideration.
• 🚫 Be blocked for further correspondence (in rare cases).

⚠️ Warning: If you write from Russia, avoid mentioning sanctions, politics or geopolitics. Even neutral phrases like “due to a difficult situation” can lead to your email being automatically sorted into “sensitive content” category, where it will be manually checked (which takes up to 60 days).

FAQ: Answers to Frequent Questions