Why it is important for users to know the address of the Xiaomi office
Xiaomi is one of the world’s largest smartphone, smart appliance and electronics manufacturers. While the brand is actively developing online support through chat rooms, social networks and call centers, users sometimes require a personal visit to the office, such as to resolve disputes over warranty, refunds for defective goods or partner agreements. In this article, we collected the current addresses of Xiaomi’s head office in China, as well as official offices in Russia, Europe and other countries – with detailed travel patterns, contacts and tips on how to prepare for the visit.
It is important to understand that not all Xiaomi offices are accessible to ordinary customers, for example, the headquarters in Beijing accepts only business partners by appointment, and in Russian cities there are mainly service centers, we will analyze where you should go depending on your goal, whether it is a complaint about the store, finding jobs or technical support.
Xiaomi’s head office in China: address and how to get there
Xiaomi Corp. is headquartered in Beijing’s Haidian district, China’s technological and educational hub, where many of the country’s largest companies are based. IT-The exact address:
Address: Beijing Xiaomi Technology Park, No. 15, Zhichun Road, Haidian District, Beijing, 100080, China (15).
The building is a modern complex of several buildings, where in addition to the administrative offices are located development laboratories, exhibition halls and even a branded store. However, visiting the headquarters is only possible for business partners, investors and journalists, with prior agreement, tourists and ordinary buyers are not allowed.
- 📍 How to get there: the nearest metro station is Wudaokou (Line 13), then 10 minutes walk or taxi.
- ⏰ Opening hours: PN-pt, 9:00-18:00 (local time, UTC+8).
- 📞 Contacts: official phone number for partners — +86 10 5660 9999.
⚠️ Note: If you are planning a visit to Beijing specifically to meet with Xiaomi representatives, contact the company first via the form on the website. mi.com/global/contact. Without a confirmed meeting, you won't even be allowed into the reception area.
Xiaomi’s official representative offices in Russia: Moscow, St. Petersburg and regions
Xiaomi does not have its own legal entity in Russia – sales and support are organized by the official distributor of Mi Electronics Rus» (OOO"Mi Electronics Russia. However, in Moscow and some other cities, there are service centers where you can resolve issues of warranty, repair or return of equipment.
Addresses of key service centers (for 2026):
| Town | Address | Phone. | Specialization |
|---|---|---|---|
| Moscow | Letnikivskaya Street, 10, page 4, BC "Letnik" | +7 495 120-44-20 | Warranty repair, returns consultation |
| St. Petersburg | 11 Sedova Street, lit. A, office 301 | +7 812 385-55-77 | Smartphones, laptops, smart technology |
| Kazan | 136, Decembristov Street, Ring Shopping Center | +7 843 206-06-06 | Renovation of Redmi, POCO smartphones |
| ekaterinburg | Mamina-Sibiryaka str., 142, office 504 | +7 343 382-55-50 | Technical support, diagnostics |
Please note that service centers do not accept complaints about retail stores (for example, Wildberries or Messenger). 8 800 555-05-05 (call-off).
Identity document (passport)
Warranty card or purchase check
Box and components (if any)
Application for repair/refund (can be filled in on site)-->
Xiaomi European offices: Germany, Spain, Poland
Xiaomi has several official offices in Europe that deal with logistics, marketing and customer support, with the largest offices in Germany, Spain and Poland, and unlike China, it is easier to make an appointment, but still requires a preliminary arrangement.
Addresses of key European offices:
- 🇩🇪 Germany (Berlin): Krausenstraße 38, 10117 Berlin is the headquarters for Europe, where distribution and partnership issues are decided.
- 🇪🇸 Spain (Madrid): Calle de de de José Abascal, 57, 28003 Madrid – Customer Support Centre for Southern Europe.
- 🇵🇱 Poland (Warsaw): ul. Postępu 14, 02-676 Warszawa – Retail Networks Office.
To contact European offices, use the general form on the website mi.com or write to the post office. eu_support@xiaomi.com. The answer comes in the course 3–5 If you need to decide on the warranty for a device purchased in the EU, you should contact your local service center, their addresses can be found through a search by country.
⚠️ Note: Xiaomi does not accept repairs in its European offices! Authorized service centers exist for this purpose.
How to Contact Xiaomi Without Visiting the Office: Alternative Ways
In most cases, visiting Xiaomi’s office is not required – many issues can be resolved remotely. Here are 5 official communication channels that work faster than a personal visit:
- 📧 Email: for Russia — ru_support@xiaomi.com, Europe — eu_support@xiaomi.com. The answer comes in the course 2–7 days.
- 📞 Hotline phone: 8 800 555-05-05 (Russia, free of charge), +49 30 56837755 (Europe. It's working, 9:00–18:00.
- 💬 Chat on the site: available on the support page. Consultants respond in Russian.
- 📱 Social networks: official accounts in Vkontakte, Telegram and Facebook.
- 🛠️ Online application for repair: through the form on the website mi.com/ru/service/repair.
If you're asking about warranty repairs, check if the warranty has expired.
- Go to the warranty check site.
- Enter the serial number of the device (located on the box or in the settings of the smartphone in the About phone section).
- The system will show the date of termination of the warranty and the nearest service centers.
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If you were denied warranty repair, demand a written refusal indicating the reason. This will be useful for applying to Rospotrebnadzor or the court.
Frequent Reasons to Visit Xiaomi Office: When You Really Need It
Before you go to the office or service center, assess whether you can solve the problem remotely.
- 📄 Warranty disputes: if the store refuses to accept the device for repair, and online support does not help.
- 💼 Partnership negotiations: for the conclusion of supply contracts or joint projects.
- 🔧 Difficult repair: if the device does not turn on and the service center requires on-site diagnosis.
- 📦 Money back: if the store refuses to return funds for defective goods (documents are needed).
In other cases, for example, to consult on setting up a smartphone or complain about the operation of the application, you just need to contact an online chat or hotline.
If you decide to go to the office, prepare a package of documents:
- Passport or other identification document.
- Warranty card or purchase check (if the question is warranty).
- The device itself (if it is a repair).
- A written statement describing the problem (can be prepared in advance).
What if the office refused to help?
How to distinguish Xiaomi’s official office from scammers
Recently, fraud cases have become more frequent, where attackers pose as Xiaomi representatives, offering “accelerated repairs”, “warranty exchange” or even “stocks for new equipment” – but in fact, they are aimed at getting your money or data.
- 🏢 Address is the same as the official address: check it on the Xiaomi website.
- 📞 The phone starts with the company codes: for Russia, it is the same. 8 800 555-05-05 or +7 495 120-44-20.
- 🔒 Xiaomi logo on the door: scammers often use similar but not original signs.
- 📄 Employees provide documents: when applying, you must be issued an application form with a seal.
If you have received a call or email from Xiaomi and asked:
- 💳 Transfer money to a card or electronic wallet,
- 🔑 Sign up for the password of your Mi Account,
- 📦 Send the device to an unknown address —
Xiaomi officials never ask for such data!
⚠️ Attention: In 2023, there were cases when scammers created fake sites with domains like xiaomi-support.ru or mi-service.com and offered “free repair” for prepayment.
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The only official way to contact Xiaomi is through mi.com, a hotline, or authorized service centers, all other channels can be fraudulent.