SMS from Xiaomi: what does it mean and how to respond to them?

You received an SMS on Xiaomi’s behalf and don’t understand what it is? Don’t rush to delete or, especially, click on links from the message. Such notifications can be both legitimate (from the company’s official services) and fraudulent – fakes, whose purpose is to steal your data or money. In this article, we will analyze all possible reasons why SMS from Xiaomi come, learn how to distinguish real messages from fake ones, and also show how to disable unnecessary notifications if they annoy you.

To be clear, Xiaomi does send SMS messages to its users, but it does so very rarely and only in certain cases. If you receive such notifications often, this is a reason to be wary. Next, we will discuss in detail what types of SMS the company can send, how they look, and what to do if you suspect fraud.

Why Xiaomi is sending SMS: official reasons

Xiaomi uses SMS mailings in several cases, all of which are related to account security or important device information.

• 🔐 Confirmation of registration or login to Mi Account – a one-time code for verification.
• 📱 Notifications about new devices tied to your account (for example, if someone tries to add your smartphone to another profile).
• 🔄 Reset password – a code to restore access to Mi Account.
• 🛡️ Warnings about suspicious activity (e.g., attempting to sign in from a new device or from another country).
• 📦 Order information from the official Mi Store (only if you have made purchases).

Important: Xiaomi never asks you to text your password, your credit card details, or click on third-party links to “check your account.” If you ask to do something on this list, you are 100% scammers.

The company may also send marketing notifications about discounts or new products, but only if you have explicitly agreed to the newsletter when registering or buying, +79XXX or MiStore) and contain a link to the official website mi.com.

What real SMS from Xiaomi looks like: signs of legitimacy

To distinguish an official message from a fake, pay attention to the following details:

If you doubt the authenticity of a message, do not click on links or enter any data.

1. Open the official Mi Account app or go to account.xiaomi.com manually (not via a SMS link).
2. Check if your account has notifications of recent activity (such as login attempts).
3. If there is nothing suspicious, ignore the text message. If there is unauthorized actions, change the password immediately.

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Save in the bookmarks of the browser the official address account.xiaomi.com - so you can always quickly check the status of the account without risking phishing.

Fraudulent SMS on behalf of Xiaomi: how to recognize and what to do

Attackers often fake SMS messages from popular brands, and Xiaomi is no exception.

• 🚨 "Your account is blocked" - please click on the link to "unblock" (actually it is a phishing site).
• 💰 "You won a prize in the draw Xiaomi" - require to pay "tax" or enter card details to receive a prize.
• 🔓 "Unusual activity in your account" - a link leads to a fake login page where the username and password are stolen.
• 📱 "Update the firmware at this link" - instead of updating you download malware.

What do you do if you receive this text message?

⚠️ Warning: Never enter your Mi Account details on third-party sites, and scammers can use them not only to steal personal information, but also to remotely reset your Xiaomi smartphone to factory settings!

If you have already clicked on the link or entered data:

1. Change your Mi Account password immediately through the official app or website.
2. Check the attached devices in your account settings – delete all unknowns.
3. If you suspect that malware has hit your phone, reset to factory settings.
4. Report fraud in support of Xiaomi through the feedback form on the site.

How to disable unnecessary SMS from Xiaomi

If you are annoyed by Xiaomi’s marketing emails (such as discount or new product notifications), you can turn them off.

Open the official mi.com website or the Mi Store app

Go to the "Personal Office" → "Notification settings"

Remove the ticks from the items "SMS-mailing" and "Push-notifications"

Save the changes-->

If you're talking about service SMS (confirmation codes, security notifications), you can't turn them off, because it's part of your account protection system.

• 📵 Add short Xiaomi numbers to the blacklist (in your phone settings) → "Spam and blocking").
• 🔕 Use SMS filtering applications (e.g. Google Messages with Spam Protection enabled").
• 📧 Switch to receive confirmation codes by email (in Mi Account settings) → "Security" → "Verification method").

Important: Disabling service SMS can make it harder to restore access to your account if you forget your password.

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If you do not use Xiaomi services (no account, have not bought devices), but receive SMS on their behalf, it is 100% spam or fraud.

What to do if SMS from Xiaomi arrives at someone else’s number

Sometimes users are faced with a situation where a text message from Xiaomi comes to a phone number that previously belonged to another person.

• 🔄 Previous owner of the room tied it to Mi Account and did not untidy.
• 📱 Someone made a mistake when entering the number when registering an account.
• 🤖 There was a mistake in the database Xiaomi (very rarely).

In this case:

1. Ignore the message if it does not contain personal information (such as a confirmation code).
2. If SMS is coming regularly, contact Xiaomi support via the feedback form (support.xiaomi.com) and indicate that the number belongs to you, not the previous owner.
3. Do not attempt to “restore” an account by someone else’s number – this can be regarded as an attempt to hack.

If the SMS contains confidential information (for example, a code to log in to someone else’s account), report it in support of Xiaomi – they will block the sending of notifications to your number.

Can Xiaomi SMS contain viruses?

By itself, an SMS message cannot infect your phone with a virus, but it requires an action to follow a link, download a file, or install an app, but scammers often use the following tricks:

• 📎 SMS investments – please download “security update” or “certificate".
• 🔗 Shortened links (for example, bit.ly/...), who mask the real address.
• 📱 Please establish APK-file "to unlock the account".

If you accidentally clicked on a suspicious link:

1. Do not enter any data on the opened site.
2. Close the browser tab and clear the cache.
3. Check your phone for viruses using Google Play Protect or an antivirus (like Dr.Web or Kaspersky).
4. If you download a file, delete it without opening it.

⚠️ Attention! Xiaomi devices are not allowed to install applications from unknown sources by default.If scammers ask you to enable this option in the settings (Settings) → Annexes → Special rights → Installing unknown apps is a sure sign of trying to infect your phone.

How to reset your Xiaomi smartphone if it is infected

If you suspect that your Xiaomi phone has been hit by malware via a fraudulent SMS, the most reliable way to clean the device is to reset to factory settings, which will delete all data, including viruses, but also erase your files.

Save important files (photos, contacts) to the cloud or PC

Remember or photograph settings (Wi-Fi, accounts)

Make sure you know the username and password from Mi Account (required to activate after reset)-->

Resetting instructions:

1. Open Settings → About the phone → Reset settings.
2. Select Delete all data (reset to factory data).
3. Enter the device password (if installed).
4. Confirm the action and wait for the process to be completed.

After discharge:

• Do not restore data from a backup if it was created after infection - viruses can return.
• Install all apps from Google Play again.
• Update your firmware to the latest version (Settings → System Update).

If after the reset problems persist (for example, strange SMS continue to come), contact the Xiaomi service center - it is possible that malware is installed on the device at the firmware level.

FAQ: Frequent questions about SMS from Xiaomi