How to log into Mi Account on Xiaomi: official ways and solutions

Owners of smartphones, tablets and other Xiaomi equipment sooner or later face the need to log into Mi Account, a single account that synchronizes data between devices, protects against theft and opens access to branded services. Without authorization, you will not be able to use the cloud storage Mi Cloud, remotely search for a lost phone or install updates through Ota Updater. However, the login process does not always go smoothly: the system requires confirmation by SMS, server errors occur, the user simply forgot the password.

In this article, we will look at all the current ways to sign in to Mi Account on Xiaomi, Redmi and POCO devices, from standard authorization via smartphone settings to workarounds when blocking. Separately, we will focus on common errors (such as Couldn’t sign in or Network error) and explain how to fix them without contacting for support. If you try to log in after resetting your phone or buying a used device, here you will find a solution.

What is a Mi Account and why is it needed?

Mi Account is a single account of the Xiaomi ecosystem, which is tied to all the devices of the brand: smartphones, smartwatches, routers, electric vehicles and even household appliances. It performs several key functions at once:

• 🔐 Protection against theft: without authorization in Mi Account, you can not reset your phone to factory settings (Factory Reset Protection feature).
• ☁️ Cloud storage: backup of contacts, photos, notes and SMS in Mi Cloud (up to 5 GB free).
• 📱 Data sync: Call, message and app histories are automatically transferred to the new Xiaomi device.
• 🔄 Remote management: Finding your phone via Find Device, blocking or erasing data remotely.
• 🎁 Access to bonuses: participation in promotions, discounts on branded products and early access to beta versions of firmware.

Without a Mi Account, you can’t:

• 🚫 Install official updates MIUI through settings → The phone. → Updating the system.
• 🚫 Use branded services like Mi Home (for smart home) or Mi Fit (for fitness bracelets).
• 🚫 Recover data after a phone reset or breakage.

⚠️ Note: If you bought a used Xiaomi smartphone with a tied alien Mi Account, it is impossible to reset it without the data of the previous owner - you will need official proof of ownership through Xiaomi support.

How to Sign In to Mi Account on Xiaomi

There are a number of ways to log in to your account, depending on your situation, and let's look at each option in detail.

1. Entry through smartphone settings

The easiest and most obvious method is to use the phone's settings menu, which is suitable for owners who have already registered an account and remember the login/password.

1. Open the Settings app (the gear icon on the desktop).
2. Scroll up and tap on the Accounts and Synchronization section (on some firmware - Mi Account).
3. Choose Mi Account. → Come in.
4. Enter the phone number or email associated with the account, then the password.
5. Confirm the entrance through SMS-code (if two-factor authentication is enabled).

If you see an error that failed to log in or the server is unavailable, check:

• 📶 Internet connection (Wi-Fi or mobile data).
• ⏳ Time and date on the phone (must match the actual time).
• 🔄 Restart the device and try again.

2. Authorization through the browser on the PC

If you cannot log in via your phone (for example, because of a screen lock), you can log in to the official Xiaomi website from your computer:

1. Go to account.xiaomi.com.
2. Select a country/region (e.g. Russia or Global).
3. Enter your email or phone number, then your password.
4. Pass the robot check (CAPTCHA) and confirm the entrance via SMS.

After successful authorization, you will be able to:

• 🔧 Manage tied devices (remove old gadgets from the list).
• 📱 View backups in Mi Cloud.
• 🔒 Change password or security settings.

⚠️ Note: If you log in from a public computer (such as an internet cafe), be sure to log out of your account via the profile menu and clear your browser cache to avoid data leakage.

3 Entry via Mi Cloud application

For users who actively use cloud storage, it is more convenient to log in through a proprietary application:

1. Download Mi Cloud from Google Play (if removed).
2. Open the app and press Login.
3. Select a region (important! If you have an account in China and you choose Global, you won’t be able to sign in).
4. Enter the data and confirm by SMS.

Through Mi Cloud, you can not only log into your account, but also:

• 📁 Recover deleted files (within 30 days of deletion).
• 🔄 Sync contacts and photos with another Xiaomi device.
• 📍 Track the location of the lost phone (if the Find Device feature is enabled).

4. Entry after resetting the phone (Factory Reset)

If you reset your smartphone to factory settings, the system will require you to enter the Mi Account data that was previously tied. This is a measure of protection against theft (FRP Lock).

1. On the welcome screen, select the language and region.
2. Connect to Wi-Fi (required!).
3. Enter the account at the entry stage email/phone.
4. If you do not remember the data, click Forgot the password? and follow the recovery instructions.

If the phone is purchased from hand and the previous owner has not untied his account:

• 📞 Ask the seller to remove the device from your Mi Account via i.mi.com.
• 📄 If you cannot contact us, contact Xiaomi with a purchase check (proof of ownership).

Common Mi Account Login Errors and Their Solutions

Even with the right data entry, users often encounter errors, and let's look at the most common ones and how to fix them.

If none of these methods worked, try:

• 🔄 Reboot your phone and router.
• 📱 Log in from another device (for example, via PC).
• 📧 Write in support of Xiaomi (support)@mi.com) problem-descriptive.

How to restore access if you forget your password

Forgotten passwords are one of the most common causes of login problems. Xiaomi offers several ways to recover, but their availability depends on the associated data (email, phone, backup email).

1. Recovery via email

If an email is linked to your account:

1. On the screen, click Forgot your password.
2. Choose Restore via email.
3. Enter the address associated with the account.
4. Click on the link in the letter and set a new password.

2. Recovery via SMS

If the account is linked to a phone number:

1. Click Forgot Password? → Restore via SMS.
2. Enter the number to which the account is registered.
3. Enter the code from SMS and set a new password.

If neither email nor phone are linked or you do not have access to them:

• 📋 Contact Xiaomi with proof of ownership of the device (check, IMEI).
• 🔧 In extreme cases, you may need to flash through Fastboot, but this will delete all data and does not guarantee unlocking.

⚠️ Warning: Don't use third-party services that promise to "hack" Mi Account is a scam! The only legal way to unlock is official Xiaomi support.

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If you often forget passwords, add a backup email to Mi Account and enable two-factor authentication, which will make it easier to restore access in the future.

Two-factor authentication: how to turn on and off

Two-factor authentication (2FA) adds an additional layer of security: in addition to a password, you need a code from an SMS or an authenticator application to log in.

1. Go to Settings. → Mi Account → Security.
2. Choose two-factor authentication.
3. Follow the instructions: link a phone number or install an app (e.g. Google Authenticator).

To disable 2FA:

1. Sign in at account.xiaomi.com.
2. Go to Security. → Two-factor authentication.
3. Enter the password and confirm the disconnection via SMS.

The advantages of two-factor authentication:

• 🔒 Protection against hacking even if the password is stolen.
• 📱 Notifications of attempts to log in from new devices.
• ☁️ Additional security for data in Mi Cloud.

Disadvantages:

• ⏱️ Entry takes longer.
• 📵 The risk of losing access if the phone is lost SIM-card.

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Two-factor authentication is required if you store sensitive data (photos, documents, passwords) in Mi Cloud.

Frequent questions about Mi Account