How to change your phone number in your Xiaomi account: all ways and solutions to problems

Changing the phone number in the Mi Account is a procedure that sooner or later faces every owner of Xiaomi, Redmi or other devices. POCO. The reasons may be different: loss SIM-However, many users face difficulties – the system requires verification of the old number, does not accept a new one or even blocks access to the account. In this article, we will analyze all the current ways to change the number, including bypassing typical errors and restoring access when the old one is lost. SIM-map.

It is important to understand that the phone number in a Mi Account is not just a contact for communication, but a key security element. It is used for two-factor authentication, password recovery and confirmation of important actions (for example, unlocking the bootloader). So changing it requires special attention. If you plan to sell the device or transfer it to another person, changing the number must be accompanied by a complete logout on the phone, otherwise the new owner may face locks.

Why You Might Need to Change Your Mi Account Number

At first glance, linking a phone number to a Xiaomi account seems like a formality, but in practice it affects many functions, and here are the most common reasons why users decide to update their contact details:

• 📱 Transition to a new mobile provider is often accompanied by a replacement SIM-cards, and so the numbers.
• 💳 Selling or transferring a device, so that the new owner can use the phone without being linked to your account, the number needs to be updated or deleted.
• 🔒 Loss or theft SIM-If you lose a card with a linked number, it urgently needs to be replaced so that the attackers do not gain access to the account.
• 🌍 Moving to another country, local operators may not support SMS-Messages from Xiaomi, so you need a local format number.
• 🔄 Update security: Regularly changing numbers (e.g. every 1-2 years) reduces the risk of account hacking.

In addition, some users face technical problems: for example, an account is tied to a number that no longer exists (for example, a corporate account is not a part of the user account). SIM-In such cases, the standard procedure for changing the number through SMS It may not work and alternative methods will be needed.

⚠️ Note: If you don’t change the number before selling the phone, the new owner won’t be able to sign in to your Xiaomi account on that device. The system will require confirmation through your old number, which will lead to blocking functions (for example, the inability to download applications from the Mi App Store or use cloud storage).

Preparation for changing the number: what to check in advance

Before you start changing the number, make sure that all the prerequisites are met, which will help to avoid errors and lock the account.

Existing access to the Mi-account (login and password)

Old phone number is active (accepts SMS)

New number supports SMS from Xiaomi (not virtual)

Device connected to the Internet (Wi-Fi or mobile network)

Disabled. VPN Proxies (can be blocked) SMS Xiaomi)-->

Pay special attention to the status of the old number:

• 📶 If SIM-The card is deactivated or lost, the standard number change method will not work, in which case you will need to restore access via email or support.
• 🔢 Make sure the new number is not tied to another Mi Account.One number can only be used for one account.
• 🌐 Check if your region supports the number change through SMS. In some countries (e.g. China) additional restrictions may apply.

If you use Xiaomi outside of Russia or the CIS, please note that SMS with the confirmation code may be delayed or not at all, in such cases it is recommended to use alternative methods (for example, confirmation via email or Mi Account application).

Method 1: Change the number through the official Mi Account app

The most reliable and quickest way to change the number is to use the branded Mi Account app, which is preinstalled on all Xiaomi, Redmi and POCO smartphones, which works even if you do not have access to the old number, but provided that you remember the password from the account.

Step instructions:

1. Open the Mi Account app (a little man on an orange background).
2. Sign in if you are not already logged in.
3. Go to Account Management → Security → Phone Number.
4. Click Change number and enter a new number in international format (e.g. +79123456789).
5. Confirm the action via SMS or email (optional).
6. Enter the confirmation code received on the new number.

If the application requests confirmation through an old number but you don’t have access to it, select the option “I can’t get the code” and follow the instructions to restore via email. In some cases, the system may require additional verification (for example, linking to another device or answering control questions).

Method 2: Change number through Xiaomi website

If you don’t have access to a Xiaomi smartphone but have a computer or other device, you can change the number through the official website, a method that is suitable for users who remember the password from the account but cannot use the mobile app.

Step-by-step:

1. Go to account.xiaomi.com and log in.
2. From the menu, select Profile → Security → Phone Number.
3. Click Change and enter a new number in +[country code][number] format.
4. Confirm the action via SMS to a new number or email.
5. If the system requests a code from the old number, select a different confirmation method and follow the instructions.

Changing a number through the web version may be difficult to verify, for example, if an account has been created for a long time and is not linked to an email, the system can block the change until further verification is completed.

• 📧 Link email to your account in advance (in security settings).
• 📱 Use the Mi Account mobile app as it offers more confirmation options.
• 🔄 Try changing the number from another device (such as a tablet or second phone from Xiaomi).

⚠️ Note: If you try to change a number through the site and see a message saying, "This number is already linked to another account," it means that the new number is being used in another Mi Account, so you either need to untie the number from the old account or use a different number to solve the problem. Check if you have previously registered a second Xiaomi account (for example, for another device).

Method 3: Restore access when you lose your old number

When the old phone number is not available (lost) SIM-If you have a card, if you have a number blocked by an operator or if it belongs to another person, it's one of the most difficult, and in this case, the standard procedure is to change the number through a phone. SMS It will not work and alternative methods will be needed.

Here's what we can do:

If none of these methods work, then you just have to call in support of Xiaomi.

1. Go to the support page: mi.com/global/support.
2. Select the Mi Account section → Restoration of access.
3. Fill out the form by specifying: IMEI of the associated devices (can be found in the phone settings or on the box), device serial numbers, date of account creation (if you remember), checks or proof of purchase (if any).

Wait for a response from the support team (usually 1-3 days).

Important: Xiaomi is very strict on security issues, so without proof of account ownership, recovery may not be possible. If the account was created a long time ago and is not associated with email, the chances of successful recovery are minimal.

💡

If you lost access to your old number but have a Xiaomi device attached, try verifying your identity through a biometric (fingerprint or Face ID). To do this, go to Settings → Xiaomi Account → Security and select the “Confirmation through Device” option.

Common Mistakes and How to Avoid Them

When you change your Mi Account number, users often face the same problems, and let's look at the most common mistakes and how to solve them.

• 📵 "Confirmation code fails: Check if your operator is blocking SMS Xiaomi (especially for virtual carriers) Try to request the code again in 5-10 minutes or use another confirmation method (email). SMS.
• 🔄 "The number is already linked to another account": "This means that the new number is being used in another Mi Account. Solution: log in to the account to which the number is linked and untie it in the security settings. If you don't remember the second account's details, you'll have to use a different number.
• 🔒 "Old number confirmation required: If you do not have access to the old number, select "Can't get the code" and follow the recovery instructions via email or backup. If you do not have such options, contact support.
• 🌐 "Xiaomi site won't open or gives an error": Try using another browser (such as Chrome or Firefox) or clear the cache. VPN Access the site. Turn off the site for stable operation VPN.

Another common problem is blocking your account after several failed attempts, and if you have entered the wrong confirmation code several times in a row, Xiaomi may temporarily block the possibility of changing the number.

• Wait 24 hours and try again.
• Use another confirmation method (e.g. email instead of SMS).
• If the block is not removed, contact support with the reason.

💡

If you are selling a Xiaomi phone, it is not enough to simply change your account number. Be sure to complete the full exit from your Mi Account in your device settings (Settings → Xiaomi Account → Sign out), otherwise the new owner will not be able to use many functions, including the app store and cloud storage.

What to do after changing the number: check and set up security

Successful room change is only half the battle, and to avoid problems in the future, you need to follow a few additional steps:

1. Check the health of the new number: Request a test SMS-Message with a confirmation code (e.g. when logging in to an account on another device) Make sure messages arrive without delay.
2. Update backup: Add a backup email (if not) or a second phone number to help restore access if the primary number becomes unavailable again.
3. Check your associated devices: Go to Account Settings → Devices and delete old or unknown devices. This will reduce the risk of unauthorized access.
4. Set up two-factor authentication: Enable 2FA in your security settings. This will add an extra layer of protection: even if attackers recognize your password, they won’t be able to log in without a confirmation code.
5. Sync: If you are using Mi Cloud cloud storage, make sure that all important data (contacts, photos, notes) are synced with your new account.

It is also recommended to update the password after changing the number, especially if the old number could fall into the hands of third parties.

1. Go to Account Settings → Security → Password.
2. Enter the current password and come up with a new one (recommended length is at least 10 characters using letters, numbers and special characters).
3. Confirm the change via a new phone number or email.

If you sell or transfer a device to another person, make sure to reset to factory settings after changing the number (Settings → About Phone → Resetting).

FAQ: Frequent questions about changing the number in the Mi-account